{"id":1660344,"url":"https://alion.io/job/popl-account-manager","title":"Account Manager","company":{"id":6683,"name":"Popl","domain":"popl.co","url":"https://alion.io/company/popl","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Stripe","optional":false}],"status":"live","first_seen_at":"2026-10-01T15:35:29Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-08T21:01:13Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Who We Are\nPopl is defining a new category we call In-Person Go-To-Market.\nWe help revenue teams turn real-world interactions - trade shows, conferences, field events, and meetings - into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.\nIn a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.\nAbout the Role\nWe are seeking a dynamic and experienced Account Manager to join our growing team at Popl, the market leader in lead capture & digital business card software for teams!\nIn this newly established role, you will work closely with our Account Executives and Customer Success teams to ensure customers realize ongoing value from our platform leading to strong retention and growth. You will be responsible for identifying expansion opportunities, mitigating churn risks, and fostering long-term relationships with key accounts.\nWhat You’ll Do\nOwn and drive Net Revenue Retention (NRR): Ensure customer retention and expansion to maximize revenue growth.\n\nManage renewals: Proactively engage with customers to secure timely contract renewals.\n\nIdentify expansion opportunities: Work with customers to upsell and cross-sell solutions that align with their business needs.\n\nMaintain Product Knowledge: Gain deep understanding of multiple products and be confident communicating their value\n\nCollaborate cross-functionally: Partner with Account Executives and Customer Success Managers to deliver a seamless customer experience.\n\nMonitor customer health: Track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth\n\nNegotiate contracts: Ensure favorable terms while maintaining strong relationships.\n\nWhat We’re Looking For\n4-6 years of experience in account management within a B2B SaaS company.\n\nProven track record of driving renewals and upsell revenue\n\nExcellent communication, negotiation, and relationship management skills.\n\nAbility to analyze customer data to identify risks and opportunities.\n\nExperience working with Salesforce and Stripe\n\nDirect revenue closing experience (renewals, cross-sell/upsell, or new business)\n\nAbility to anticipate customers’ needs to identify growth opportunities across various types of accounts\n\nExcellent verbal and written communication skills, as well as interpersonal skills\n\nOrganizational, project management, and time management skills\n\nHigh adaptability and desire to operate in a fast-paced, ever-changing startup environment\n\nNice to Haves\nIndustry Knowledge: Experience in the lead capture, digital business card, or related tech industry.\n\nNetworking Skills: Established network of contacts and decision-makers.\n\nAnalytical Skills: Ability to analyze customer metrics and derive actionable insights to improve performance.\n\nContinuous Learning: At Popl, we are excited to learn new things every single day. Being a curious and continuous learner is paramount.\n\nTeam Player: Willingness to join and help cultivate a positive team culture. Our team is young, full of energy, and so excited about our mission. We’d like to have you join us!\n\nWhy join us?\nBe part of a rocket-ship startup redefining how professionals connect and grow.\n\nWork closely with experienced leaders and cross-functional teams to shape our financial strategy.\n\nMake a measurable impact in a role critical to our long-term success.\n\nFully remote\n\nCompetitive salary\n\nMeaningful equity\n\nFull insurance & benefits\n\nUnlimited PTO\n\n$150 monthly wellness credit\n\nConstant daily learning\n\nPopl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.","description_format":"text","description_chars":4155,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Growth opportunities","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Event Technology"],"lifecycle":[{"event":"open","at":"2026-10-02T03:24:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":43,"reasons":["conf:1","win:early"],"computed_at":"2026-10-08T05:49:30Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/popl-account-manager","json_url":"https://alion.io/job/popl-account-manager.json","meta":{"generated_at":"2026-10-09T00:21:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":396,"day_limit":5000,"remaining_today":4604,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6683},"rest":"https://alion.io/mcp/rest/get_company?id=6683"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpopl-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpopl-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpopl-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/popl-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpopl-account-manager"}]}