{"id":3482660,"url":"https://alion.io/job/popl-customer-solutions-engineer","title":"Customer Solutions Engineer","company":{"id":6683,"name":"Popl","domain":"popl.co","url":"https://alion.io/company/popl","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Google Workspace","optional":false},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-10-29T17:44:24Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T10:06:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who We Are\nPopl is defining a new category we call In-Person Go-To-Market.\nWe help revenue teams turn real-world interactions - trade shows, conferences, field events, and meetings - into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.\nIn a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.\nWho We Are\nPopl is building the first In-Person Marketing Platform, replacing outdated lead retrieval tools with a unified system that empowers teams to turn real-world connections into revenue. We help go-to-market teams capture more leads, act faster, and measure everything. From lead capture to CRM sync, Popl makes every interaction count.\nAbout the Role\nThe Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team. This role is designed for someone who thrives on jumping in, solving problems, and making things work fast.\nYou won’t manage a book of business like a traditional CSM. Instead, you’ll be a technical Swiss Army knife: joining onboarding calls, accelerating time-to-value, guiding customers through CRM integrations, and helping teams with unique or advanced use cases. Whether it’s hosting office hours, assisting on a fast-moving rollout, or troubleshooting an edge-case setup, you’ll bring clarity and confidence to our customers when it matters most.\nThis role also plays a key internal function: surfacing product feedback, partnering with our Customer Success Team, and ensuring that technical knowledge flows freely across the team.\nWhat You’ll Do\nJump In Where It Matters Most\nJoin live customer calls-especially for new accounts that need fast onboarding or setup support\n\nGuide customers through technical steps such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic\n\nRun ad hoc onboarding sessions or “office hours” to unblock customers in real-time\n\nAssist With Technical Setups\nSupport CSMs by assisting on the technical aspects of implementation (you won’t own the full integration process, but you’ll make the hard parts easy)\n\nHelp configure Popl for unique customer use cases that require specialized workflows or data logic\n\nTranslate customer requirements into actionable setup recommendations\n\nEnable Internal Teams + Funnel Feedback\nPartner with the Integrations Program Manager to share real-time customer feedback and edge-case patterns\n\nAct as an internal resource for teammates needing support on technical topics or product configurations\n\nParticipate in cross-functional enablement sessions to increase fluency across the broader CX and GTM orgs\n\nWhat We’re Looking For\n2-5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM)\n\nStrong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive, and HR platforms like Azure Active Directory, Workday, and Google Workspace\n\nStrong troubleshooting instincts and the ability to talk through workflows clearly with non-technical users\n\nA highly independent operator who’s also deeply collaborative-comfortable working across Success, Product, and Engineering\n\nQuick to jump into live calls, proactive in solving blockers, and confident owning the “how” of implementation\n\nNice to Haves\nFamiliarity with Zapier\n\nLight experience with APIs, JSON, or field-level CRM structures\n\nExperience supporting sales or marketing tech stacks in startup environments\n\nWhy join us?\nBe part of a rocket-ship startup redefining how professionals connect and grow.\n\nWork closely with experienced leaders and cross-functional teams to shape our financial strategy.\n\nMake a measurable impact in a role critical to our long-term success.\n\nFully remote\n\nCompetitive salary\n\nMeaningful equity\n\nFull insurance & benefits\n\nUnlimited PTO\n\n$150 monthly wellness credit\n\nConstant daily learning\n\nPopl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.","description_format":"text","description_chars":4503,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Event Technology"],"lifecycle":[{"event":"open","at":"2026-10-29T20:37:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":98,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/popl-customer-solutions-engineer","json_url":"https://alion.io/job/popl-customer-solutions-engineer.json","meta":{"generated_at":"2026-10-31T11:39:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17930,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6683},"rest":"https://alion.io/mcp/rest/get_company?id=6683"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpopl-customer-solutions-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpopl-customer-solutions-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpopl-customer-solutions-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/popl-customer-solutions-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpopl-customer-solutions-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3482660}},{"tool":"search_jobs","arguments":{"company":"popl.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3482660},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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