{"id":483735,"url":"https://alion.io/job/popl-customer-success-manager","title":"Customer Success Manager","company":{"id":6683,"name":"Popl","domain":"popl.co","url":"https://alion.io/company/popl","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-27T17:02:38Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-27T19:32:32Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"Who We Are\nPopl is defining a new category we call In-Person Go-To-Market.\nWe help revenue teams turn real-world interactions - trade shows, conferences, field events, and meetings - into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.\nIn a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.\nAbout the Role\nAs a Customer Success Manager (Mid-Market) at Popl, you will manage a portfolio of mid-market customers, ensuring they are onboarded, achieve their goals, maximize product adoption, and experience the full value of our solutions. Reporting to the Director of Customer Success, you’ll collaborate closely with customers, internal teams, and decision-makers to drive gross revenue retention, usage, and satisfaction within your accounts.\nWhat You’ll Do\nOnboard new customers: Lead mid-market customers through a seamless onboarding process, aligning on goals and ensuring strong adoption.\n\nMonitor health and engagement: Regularly track customer health metrics and proactively address risks to ensure long-term success.\n\nBuild relationships: Maintain regular touchpoints with key stakeholders and decision-makers to strengthen relationships and deliver value.\n\nCustomer education: Conduct virtual training sessions, share best practices, and introduce new features to maximize product utilization.\n\nConduct business reviews: Lead quarterly or semi-annual business reviews to recap progress, address challenges, and align on future goals.\n\nDrive renewal and growth: Partner with the Account Management team to support renewal conversations and identify expansion opportunities.\n\nAdvocate for customers: Serve as the voice of the customer, providing feedback to Product, Sales, and Marketing to improve the overall experience.\n\nCollaborate cross-functionally: Work with internal teams to resolve issues, implement solutions, and deliver a consistent customer journey.\n\nProcess Creation: Help create and standardize customer success best practices.\n\nWhat We’re Looking For\nExperience: 3+ years in customer success, account management, or a similar customer-facing role, preferably with mid-market customers.\n\nIndustry knowledge: Background in SaaS or technology, with experience managing customer accounts ranging from $10K-$100K ARR.\n\nCustomer focus: Passion for understanding customer needs and aligning solutions to deliver measurable outcomes.\n\nRelationship-building: Strong communication and interpersonal skills, with the ability to connect with a wide range of stakeholders.\n\nProactive mindset: Self-starter with excellent problem-solving skills and the ability to manage multiple priorities effectively.\n\nData-driven: Comfortable using data to track customer health, measure success, and inform decision-making.\n\nTools expertise: Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms is a plus.\n\nMethodologies: Comfort with QBRs/ABRs, health checks, account mapping and other common customer success processes.\n\nWhy join us?\nBe part of a rocket-ship startup redefining how professionals connect and grow.\n\nWork closely with experienced leaders and cross-functional teams to shape our financial strategy.\n\nMake a measurable impact in a role critical to our long-term success.\n\nFully remote\n\nCompetitive salary\n\nMeaningful equity\n\nFull insurance & benefits\n\nUnlimited PTO\n\n$150 monthly wellness credit\n\nConstant daily learning\n\nPopl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 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