{"id":685103,"url":"https://alion.io/job/popmart-department-manager","title":"Department Manager","company":{"id":691022,"name":"Pop Mart","domain":"popmart.com","url":"https://alion.io/company/popmart","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"C","score":58,"open_postings":23,"ghost_share":0.696,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manhattan, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":110000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":211},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-24T03:48:46Z","employer_posted_date":"2026-07-24","last_verified_at":"2026-11-03T07:47:44Z","board_verified":true,"closed_at":null,"days_open":102,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":102},"description":"POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.\nJob Overview\nWe are seeking an experienced Department Manager for our SOHO store to oversee daily operations within a flagship POP MART location. This role is responsible for elevating customer experience, driving department-level sales performance, and ensuring smooth operational and merchandising execution. The Department Manager will oversee a team of Brand Associates, supporting training, development, and overall productivity while acting as a key leader on the sales floor.\nThis role requires exceptional attention to detail, strong operational acumen, and the ability to guide and motivate a team in a high-volume, high-visibility environment. The position reports to and receives functional guidance from the General Manager.\nWhat You Will Achieve\nTeam Leadership & Customer Experience\nLead, coach, and develop Brand Associates to achieve sales, service, and operational performance standards\nProvide input into hiring, onboarding, performance feedback, and corrective action in partnership with the General Manager\nSet clear expectations, provide coaching, and drive a positive and inclusive team culture\nAct as Manager on Duty when needed, ensuring strong customer engagement and operational excellence\nMaintain a welcoming, safe, and engaging store environment for customers and employees\nChampion company brand image, values, and culture in both team behavior and store presentation\nSales Performance & Store Operations\nDrive departmental sales results through product knowledge, customer engagement, and team performance\nAchieve key sales metrics including conversion, UPT, ATV, and department-specific sales targets\nSupport Learning & Development initiatives and deepen IP discovery knowledge to strengthen product storytelling, team education, and customer engagement.\nIdentify opportunities for operational improvement and share insights with the General Manager\nSupport POP MART marketing events including in-store activations, new drops, pop-ups, conventions, and NSO execution\nVisual Merchandising OR Inventory Management (based on flagship assignment)\nVisual Merchandising Focus\nExecute visual and marketing directives and attend weekly planning calls\nInstall marketing materials, decals, props, and new merchandising planograms\nRemerchandise floor areas based on sell-through and product performance\nPartner closely with Operations to coordinate visual merchandising execution with product flow, inventory availability, and store readiness.\nEnsure all visual standards align with brand guidelines, product storytelling, and flagship expectations\nInventory Management Focus\nOversee back-of-house organization, inventory accuracy, and product flow\nManage receiving, transfers, cycle counts, and quarterly audits\nPartner with the Visual Merchandising team to ensure product flow, replenishment, and stock availability support visual execution and floor standards.\nPartner with inventory leadership to maintain accurate BOH and warehouse stock levels\nEnsure stockroom operates efficiently within flagship standards\nCross-Functional Support\nPartner with General Manager on all operational processes and communication flow\nSupport RoboShop business tasks in coordination with designated store personnel\nEnsure alignment with company policy, safety procedures, and operational SOPs\nWork flexible hours including nights, weekends, and holidays to meet flagship business needs\nQualifications\nStrong retail industry knowledge, customer experience skills, and operational leadership\nConfident engaging customers and leading a team in a fast-paced environment\nMinimum 3+ years of retail leadership experience required (flagship or high-volume preferred) \nStrong ethics, integrity, and professionalism\nAbility to work with minimal supervision in a dynamic, evolving business\nExperience using data and metrics to inform decisions and drive solutions\nAbility to quickly adapt to new directives, standardization, and operational changes\nHigh School Diploma required; must be 18+\nPhysical Requirements\nAbility to regularly lift, carry, and move up to 50 lbs\nAbility to stand or walk 6-8 hours per shift\nAbility to kneel, bend, reach, and safely climb ladders or step stools\nAbility to perform repetitive tasks such as unpacking boxes or stocking shelves\nAbility to work in stockrooms and receiving areas, which may vary in temperature\nManual dexterity required for standard stockroom tools (e.g., box cutters)\nBenefits\nMarket-competitive compensation package including 401k, health insurance, PTO, and paid sick leave\nOngoing learning opportunities and on-the-job training\nCareer development through cross-functional projects, short-term assignments, and growth pathways\nA dynamic retail environment where curiosity, creativity, and customer passion lead to success\nPOP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.\nAs an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or any other status protected by applicable federal, state, or local 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