{"id":406980,"url":"https://alion.io/job/popmenu-client-success-specialist","title":"Client Success Specialist","company":{"id":13735,"name":"Popmenu","domain":"popmenu.com","url":"https://alion.io/company/popmenu","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-04-28T00:00:00Z","employer_posted_date":"2026-04-28","last_verified_at":"2026-11-09T04:45:09Z","board_verified":true,"closed_at":null,"days_open":195,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":195},"description":"About the Role\nAt Popmenu, we’re redefining how restaurants connect with guests. As a Client Success Specialist, you will play a crucial role in our mission by directly engaging with restaurant clients through proactive outreach. Your focus will be to drive feature adoption, demonstrate the platform's value, and serve as a resource for basic account-related questions.\nThis role blends consultative outreach, relationship building, and support. You’ll help clients understand why features matter, not just how to use them - and you’ll nudge them toward deeper engagement with Popmenu’s tools.\nWhat You’ll Do\nClient Outreach and Cold Calling \nConduct proactive outbound calls to assigned client segments (including cold outreach to low-engagement clients). \nPosition feature usage and upgrades in the context of the client’s business goals. \nSpark curiosity and drive action - help clients “see what they’re missing.” \nDrive Value and Adoption \nExplain the benefits of core and add-on features in plain language that resonates with restaurant operators. \nTrack adoption milestones and follow up to celebrate wins or remove blockers. \nSupport small business owners in taking ownership of their success with Popmenu. \n Support and Triage \nAnswer basic account questions related to billing, login, permissions, or feature functionality. \nFlag technical issues or complex concerns to the appropriate internal team. \nDocument interactions and outcomes in CRM tools with attention to detail. \nInternal Collaboration \nPartner with onboarding, support, and success teams to ensure a seamless client journey. \nShare insights and trends that inform product, marketing, and retention efforts. \nRequirements\nWhat You Bring:\n1-2 years in a customer-facing role - ideally in SaaS, hospitality tech, or a call-heavy environment. \nComfortable on the phone and energized by helping people take action. \nAbility to communicate value clearly and persuasively. \nA service mindset with curiosity to dig into client goals and challenges. \nFamiliarity with restaurant operations is a plus. \nExperience with tools like Salesforce or Gainsight is a bonus.","description_format":"text","description_chars":2131,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Marketing","Website Builders"],"lifecycle":[{"event":"open","at":"2026-09-06T01:27:18Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.347,"p_room":0.28,"age_days":195,"expected_fill_days":44,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/popmenu-client-success-specialist","json_url":"https://alion.io/job/popmenu-client-success-specialist.json","meta":{"generated_at":"2026-11-09T08:12:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6263,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13735},"rest":"https://alion.io/mcp/rest/get_company?id=13735"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpopmenu-client-success-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpopmenu-client-success-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpopmenu-client-success-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/popmenu-client-success-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpopmenu-client-success-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":406980}},{"tool":"search_jobs","arguments":{"company":"popmenu.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":406980},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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