{"id":4018102,"url":"https://alion.io/job/poppulo-director-renewals-scaled-programs-2","title":"Director, Renewals & Scaled Programs","company":{"id":56815,"name":"Poppulo","domain":"poppulo.com","url":"https://alion.io/company/poppulo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"HR","role_family":"HR","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-10T11:01:44Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T13:51:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Want to help shape what comes next at a successful, fast-growing software company? \nCompany Overview \nAt Poppulo, we help the world’s leading organizations reach every employee, wherever they work. \nFor a large, distributed workforce, that’sharder than it sounds. Today’s workforce is spread across offices, factories, retail stores, hospitalsand other frontline locations. No single communication channel can reach everyone. Poppulo brings those channels together in one AI-powered employee experience platform, helping companies deliver relevant communications wherever their people are located. \nMore than 10,000 organizations trust us to connect with their workforce across email, mobile, intranet, Microsoft Teams, and digital signage. Our communications reach more than 50 million employees worldwide, and the platform delivers content to more than 600,000 digital signs around the globe. We also help employees engage with their company, celebrate one another’s contributions, and stay connected wherever they work. \nWe know there’sno such thing as a “perfect” candidate-we’reall works in progress, picking up new skills as we go. Soapply even if you don’ttick every box. We want people who see things differently-because that’show we see things too. \nJob Summary \nThe Director, Global Renewals, is responsible for defining and executing the global renewals strategy to drive customer retention, expansion, and revenue predictability. This leader oversees global renewals performance and the development of scalable retention motions, including digital-first engagement for long-tail customers. The role combines commercial accountability, people leadership, and operational discipline to maximize customer lifetime value. \nPrimary Responsibilities \nGlobal Leadership & Strategy \nSet and execute the global renewals vision and strategy, aligned with Poppulo’s corporate and revenue objectives. \nOwn global outcomes for renewal rates, churn forecasting accuracy, contract value growth, and multi-year deal penetration. \nPresent renewal performance, risks, and insights to executive leadership and inform business planning and forecasting cycles. \nServe as a senior escalation point for complex renewals, strategic negotiations, and executive-level retention efforts. \nPeople Leadership \nLead, coach, and develop global Renewals leaders and managers, with clear performance expectations and accountability. \nProvide leadership for scaled Customer Success Associates where this function falls within the role’sremit, aligning renewal and customer engagement teams. \nBuild leadership capability through hiring, coaching, succession planning, and career development. \nPartner with Customer Success and People teams to align coverage models and team capacity with customer segmentation and growth priorities. \nScaled Customer Success & Retention Programs \nDefine a scalable engagement strategy for long-tail customers, combining one-to-many digital programs with targeted high-touch intervention. \nOversee retentionplaybooks using customer health signals, product adoption insights, early-warning triggers, and at-risk escalation paths. \nSponsor automated customer communications, enablement campaigns, webinars, and other programs that improve adoption and time-to-value. \nMeasure the effectiveness of scaled engagement and translate customer feedback into improvements in retention strategy and customer experience. \nOperational Excellence \nOversee the global renewals operating model, standardizing renewal playbooks, processes, and execution discipline. \nEstablish governance for renewal pipeline health, churn forecasts, coverage, risk identification, and performance reporting. \nPartner with Finance and Revenue Operations on ARR reporting, pricing guidelines, CRM data quality, and commercial controls. \nDrive improvements in Salesforce, Customer Success platforms, dashboards, analytics, and automation to increase accuracy and efficiency. \nCross-Functional Collaboration & Commercial Growth \nCollaborate with Customer Success, Sales, Finance, Legal, Product, Marketing, and Revenue Operations to optimizeretention and renewal outcomes. \nIdentifyand operationalize cross-sell and upsell opportunities using customer insights and coordinated account planning. \nSupport multi-year and multi-product renewal strategies that strengthen retention and revenue visibility. \nKey Metrics You Will Own \nGross Renewal Rate (GRR) and Net Revenue Retention / Net Renewal Rate (NRR),Churn Forecast Accuracy,Contract Value Growth %;Multi-Year Deal Penetration %,Timely Renewal Closure %,Renewals Forecast Coverageand Scaled customer health, engagement effectiveness, and retention outcomes (where applicable) \nRequirements for Success \n10+ years of experience in SaaS or IT renewals, revenue management, or Customer Success leadership, including 5+ years managing global or distributed teams. \nProven track recordof leading renewal organizations at scale, delivering strong retention, accurateforecasts, and measurable contract value growth. \nExperience designing or overseeing scaled, digital-first Customer Success and retention programs, including customer segmentation and health-based engagement. \nStrong commercial judgment and executive negotiation skills, including complex renewals and multi-year agreements. \nDeep analytical acumen and working knowledge of ARR, GRR, NRR, churn, and renewal pipeline management. \nSalesforce proficiencyrequired; experience with ChurnZero, Gainsight, Totango, or similar platforms is a plus. \nDemonstrated success driving organizational transformation, operational excellence, and cross-functional alignment. \nAbility to inspire geographically distributed teams and communicate effectively with executive stakeholders. \nWho We Are \nWe’re a values-driven company. We want people to bring their best selves to work and have a real hand in the products we build and the culture we build together. You’ll be surrounded by smart, warm people who like a challenge, take ownership, and care about doing work that matters. If that sounds like your kind of place, come join us. \nWe live the Poppulo values each day because they are central to everything we do. \nBring Your Best Self - We show up authentically, remain self-aware, and always strive to improve. \nSee It. Own It. Solve It - We proactively innovate and solve problems for our customers and one another. We set high standards for our work, build a culture of learning, and acknowledge both our successes and our failures. \nTogether, We’re Better - We value and celebrate our diversity. We learn from others, respect their expertise, and focus on building trust. That’s what makes us a team. \nWe’ve been recognized as a Top 10 Great Place to Work company and named one of the Best Workplaces in Tech and Best Workplaces for Women. We’re a fast-growing global technology company with teams in the United States, Ireland, France, the United Kingdom, and India. \nPoppulo is an equal opportunity employer. \nWe are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy. Please also review AI in Our Hiring Process for information on our approach to AI in hiring and guidance for candidates.","description_format":"text","description_chars":7281,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["HR & Payroll Software","Intranet & Knowledge Management"],"lifecycle":[{"event":"open","at":"2026-11-10T13:51:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":41,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T15:31:43Z"},"pay":null,"html_url":"https://alion.io/job/poppulo-director-renewals-scaled-programs-2","json_url":"https://alion.io/job/poppulo-director-renewals-scaled-programs-2.json","meta":{"generated_at":"2026-11-10T15:31:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1792,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56815},"rest":"https://alion.io/mcp/rest/get_company?id=56815"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpoppulo-director-renewals-scaled-programs-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpoppulo-director-renewals-scaled-programs-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpoppulo-director-renewals-scaled-programs-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/poppulo-director-renewals-scaled-programs-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpoppulo-director-renewals-scaled-programs-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4018102}},{"tool":"search_jobs","arguments":{"company":"poppulo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4018102},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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