{"id":3824449,"url":"https://alion.io/job/popstroke-it-manager-dallas-tx-2","title":"Field IT & Network Engineer","company":{"id":684593,"name":"PopStroke","domain":"popstroke.com","url":"https://alion.io/company/popstroke","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"C","score":58,"open_postings":92,"ghost_share":0.696,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"SIEM","optional":false},{"name":"Slack","optional":false},{"name":"VLAN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T15:46:04Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-11T05:21:14Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"About PopStroke\nPopStroke is a founder-led brand built by people who believe energy creates results and culture creates momentum. We aren’t here to simply run venues - we’re here to build something special together.\nAt PopStroke, every team member has limitless potential to become who they want to be. We encourage bold ideas, celebrate growth, and believe that when you’re supported, challenged, and trusted, you rise.\nWe solve problems together, jump in, and move the needle every day because we care. We lead with ownership, back each other up, and never lose sight of the fun along the way.\nThis mindset; the drive, the heart, the teamwork is what we call The PopStroke Way.\nOur Core Values\nMake It Fun\nIf it’s not fun, rethink how we’re doing it.\nWe bring creativity, positivity, and joy into everything we do, from guest interactions, doing hard things, and how we support one another.\nBring the Energy\nYour vibe sets the tone.\nEvery leader and team member influences the experience. Show up with enthusiasm, optimism, and presence.\nRoll Up Your Sleeves\nSee it. Fix it. Jump in.\nWe are hands-on, problem solvers that jump in and become part of the solution. We leave things better than we found them.\nOwn It\nLive your role with an owner’s mindset.\nWe take pride in our work, hold ourselves accountable, and treat the business like it’s our own.\nGet Off the Hamster Wheel\nDon’t repeat yesterday - rethink, improve, grow.\nWe challenge “the way it’s always been done” and are always looking for better ways to serve our guests and each other.\nJoin our team and help us serve up joy, laughter, and delicious dining experiences! If you’re ready to bring energy, smiles, and that extra sparkle to our restaurant, step up to the tee and apply today!\nAbout the role\nAt PopStroke, you'll have the opportunity to engage with state-of-the-art entertainment technology within the golf and entertainment industry. Your role will involve managing IT systems and deploying hardware networks, and other technology solutions aimed at elevating the experience for our guests. Joining our venue technology team will position you at the forefront of shaping PopStroke's future, making a profound and lasting impact on its trajectory.\nPosition Type: Full-Time, Exempt\nReports to: VP of Construction & Development\nLocation: Plano/Dallas, TX with travel to venues throughout the United States.\nWhat you'll do\nThis role supports IT systems and networks for our Dallas corporate office and venues nationwide. You'll do hands-on installation of cabling, wireless, and network infrastructure. You'll work with teams across the company to put processes and systems in place that support PopStroke's growth.\nResponsibilities\nProvide day-to-day IT support for the Dallas corporate office, including users, devices, and network.\nTravel to venues to install and terminate low-voltage cabling (Cat6), run Ethernet, mount and configure wireless access points, and rack and stack network equipment.\nManage and support IT tools and services, including Microsoft 365, Okta, and Slack.\nSupport and execute IT projects that align infrastructure with current and future business needs.\nDeploy and maintain remote monitoring and management (RMM), mobile device management (MDM), and endpoint security solutions.\nSupport the procurement and provisioning of computers and other technical hardware.\nHandle help desk requests and account provisioning, and automate tasks across systems and applications where possible.\nSet up and maintain real-time monitoring and alerting for critical infrastructure (Meraki Dashboard, SNMP tools, etc.).\nHelp design, deploy, and manage network environments across multiple sites, including firewalls, switches, VPNs, and wireless systems.\nPerform on-site installations, upgrades, and validation testing at new and existing venues.\nSource and configure primary and backup internet from fiber, coaxial, and cellular providers.\nBuild and maintain a knowledge base for technology systems and tools.\nProvide weekend, holiday, and after-hours support when needed.\nTravel locally, regionally, and nationwide up to 60% of the time; valid driver's license and reliable transportation required.\nOther duties as assigned.\nMust-have Qualifications\nHands-on experience with low-voltage cabling (Cat6), including running, terminating, and testing cable.\nExperience racking and stacking network equipment and installing wireless access points.\nExperience managing and supporting Microsoft 365 and/or Google Workspace across an organization.\nAbility to configure and support Okta and set up SSO integrations.\nExperience deploying, managing, and troubleshooting Windows and Mac computers with RMM/MDM tools such as Kandji or NinjaOne.\nExperience implementing and testing highly available networks with automatic failover between multiple ISPs.\nExperience with Cisco Meraki and Cisco Catalyst, including Layer 2/Layer 3 and VLAN design, routing, and switching.\nExperience with network security, including Meraki MX, VPNs, ACLs, IDS/IPS, and network segmentation.\nExperience using vulnerability scanning tools to find and fix system and network issues.\nExperience with VLANs, Wi-Fi configuration, and dynamic and static IPs for venue equipment.\nFamiliarity with Ubiquiti and other Wi-Fi platforms in large-scale wireless deployments.\nAbility to configure, install, and support cloud VoIP services and handsets.\nExperience maintaining hardware (servers, storage, and networking equipment).\nFamiliarity with endpoint security platforms, SIEM systems, and advanced threat protection.\nKnowledge of IT compliance, risk management, and data privacy regulations.\nAbility to configure and manage ITSM tools such as Jira Service Management.\nExperience working with outside vendors and service providers.\nStrong troubleshooting, documentation, and communication skills.\nAttention to detail and the ability to work independently and as part of a team.\nAbility to prioritize, control costs, and meet timelines and budgets.\nAbility to thrive in a fast-paced environment with multiple site rollouts, after-hours support, and frequent overnight travel.\nAbility to use hand and power tools and test equipment.\nAbility to lift and carry up to 50 lbs, stand, walk, climb ladders, reach, stoop, kneel, crouch, or crawl, and to talk and hear.\nNice-to-have Qualifications\nBackground in AV systems, POS, or IoT integrations in hospitality or entertainment venues.\nExperience in multi-unit environments such as hospitality, retail, or sports entertainment.\nCertifications such as CCNP Enterprise, CCNP Security, Meraki CMSS, CompTIA Security+, or CISSP.\nBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).\nEmployment is contingent upon successful completion of a background check, where permitted by law.\nPopStroke is an Equal Opportunity Employer.","description_format":"text","description_chars":6861,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Theme Parks & Attractions","Venues"],"lifecycle":[{"event":"open","at":"2026-11-05T18:01:37Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely 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