{"id":3149086,"url":"https://alion.io/job/popular-mortgage-supervisor","title":"Mortgage Supervisor","company":{"id":2750784,"name":"Popular","domain":"popular.com","url":"https://alion.io/company/popular-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Virgin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":120000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4330},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-26T18:47:33Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Job Type\nFull Time Exempt\nGeneral Description\nSupervises and coordinates work of the employees as well as processes and operations within a particular unit.\nEssential Duties and Responsibilities\nAssist in establishing unit goals and action plans. Determines work procedures, prepares work schedules, assigning and monitoring work to improve effectiveness. Communicate policies, practices, and procedures to employees and ensure compliance. Identifies and resolves problems and inconsistencies, determining appropriate course of actions. Helps develop and monitor budget for cost control. Conducts staff meetings to discuss operational problems or explain procedural changes or practices. Prepare project updates within required timeframe and delegate individual tasks to all employees. Analyze all opportunities and recommend ways to improve efficiency and reduce costs. Assist staff in managing difficult cases.\nSupervisory Responsibilities:\nDirectly supervises at least 2 full time employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Coach and develop employees. Foster a spirit of teamwork that allows for disagreement over ideas as well as diversity.\nEducation\nBachelor's Degree in Business Administration\nExperience\nAt least three years of related experience.\nCertifications / Licenses\nNo certifications or license needed.\nOther Qualifications\nStrong knowledge of mortgage lending operations, underwriting guidelines, credit analysis, loan structuring, and regulatory requirements.\nMinimum of several years of experience in mortgage underwriting, including the evaluation of residential loan applications and credit risk assessment.\nDemonstrated experience as a Credit Analyst or in a similar role involving financial statement analysis, credit evaluation, and lending decisions.\nProven leadership and team management experience, with the ability to supervise, coach, and develop high-performing teams.\nProficiency in Encompass Loan Origination System (LOS) is required.\nExperience reviewing loan files for accuracy, completeness, quality, and compliance with internal policies and regulatory standards.\nStrong understanding of federal and local mortgage compliance regulations, consumer lending requirements, and underwriting best practices.\nExcellent analytical, problem-solving, and decision-making skills with the ability to exercise sound judgment in complex lending scenarios.\nStrong organizational skills with the ability to manage multiple priorities, deadlines, and operational objectives.\nEffective verbal and written communication skills with the ability to communicate professionally with customers, internal stakeholders, and business partners.\nAbility to build and maintain strong relationships with customers, referral partners, and cross-functional teams.\nProficiency in Microsoft Office Suite, including Excel, Word, Outlook, and other business applications.\nStrong attention to detail and commitment to accuracy in documentation, loan analysis, and reporting.\nAbility to work independently while maintaining accountability for departmental goals and service standards.\nCustomer-focused mindset with a commitment to delivering exceptional service and operational excellence.\nBilingual proficiency in English and Spanish is preferred, but not required.\nPrevious supervisory experience within a mortgage underwriting, mortgage operations, or residential lending environment is strongly preferred.\nRegion Locations\nSt. Croix, U.S. Virgin Islands\nWork Schedule\nMonday through Friday\n8:00 a.m. to 5:00 p.m.\nValues\n1. Passion for People\n3. Succeed Together\n2. Own Every Moment\n4. Build the Future\nAdditional Requirements\nThe information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.\nImportant: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.\nOur hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.\nApplicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.\nABOUT US\nPopular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.\nAs employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.\nWe reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.\nIf you have a disability or need more information about requesting an accommodation, please contact us at . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.\nAre you ready for a rewarding career?\nPopular is an Equal Opportunity Employer, including Disability/Vets\nLearn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.\nConnect with us!\nLinkedIn | Facebook | Twitter | Instagram\nIf you are a California resident, please click here to learn more about your privacy rights.","description_format":"text","description_chars":6396,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-23T11:33:19Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.801,"p_room":0.75,"age_days":25,"expected_fill_days":29,"reasons":["conf:4","velocity","win:late"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/popular-mortgage-supervisor","json_url":"https://alion.io/job/popular-mortgage-supervisor.json","meta":{"generated_at":"2026-10-26T20:23:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27518,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2750784},"rest":"https://alion.io/mcp/rest/get_company?id=2750784"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpopular-mortgage-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpopular-mortgage-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpopular-mortgage-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/popular-mortgage-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpopular-mortgage-supervisor"}]}