{"id":1972504,"url":"https://alion.io/job/porch-group-licensed-customer-service-representative","title":"Licensed Customer Service Representative","company":{"id":1941600,"name":"Porch Group","domain":"porchgroup.com","url":"https://alion.io/company/porchgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":54000,"max":75600,"currency":"USD","period":"year","gross":null,"usd_annual":75600},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-10-06T19:53:12Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-21T06:27:29Z","board_verified":false,"closed_at":"2026-10-21T06:27:29Z","days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Porch Group is a leading vertical software and insurance platform and ispositioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. Wedifferentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.\nAs a leader in the home services software-as-a-service(“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.\nIn 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.\nJob Title: Licensed Customer Service Representative\nLocation: United States\nWorkplace Type: Remote\nJob Summary\nThe future is bright for the Porch Group, and we’d love for you to be a part of it as ourLicensed Customer Service Representative\nThe Customer Service Representative provides customer care to established customers and their mortgage companies by providing policy documents, verifying coverage, accepting payments and answering product and service questions.\nThe Customer Service Representative prepares correspondence and fulfills customer needs to ensure customer satisfaction. This position will report directly to the Customer Service Supervisor.\nWhat You Will Do As A Licensed Customer Service Representative\nAnswer incoming calls and respond to customer questions regarding policies and billing and/or forward call to appropriate personnel as needed\nUnderstand and comply with the assigned level of authority taking payments and mortgage verifications\nResearch customer inquiries and respond to appropriate parties in a timely manner\nProcess calls in a manner that ensures service levels are met or exceeded\nProcess requests within authority level and properly document files\nInterface with team members, management, and customers in reference to customer service issues\nRecognize when to refer callers to underwriters and ability to do so in a timely manner\nManage large volume of inbound and outbound calls\nProvide accurate, valid and complete information by using the right methods/tools\nFollow communication procedures, guidelines and policies\nWhat You Will Bring As A Customer Service Representative\nHigh school diploma or general education degree (GED) \n2+ years of Property and Casualty Insurance experience and/or training; or equivalent combination of education and experience\nInsurance experience a plus, preferably with an insurance agency or direct carrier\nThis role requires a Property & Casualty Personal Lines Producer insurance license in their state of residency.\nProficiency with Microsoft Suite (Outlook, Word, Excel and PowerPoint) \nExcellent listening and verbal/written communication skills \nAbility to work independently and effectively in a fast paced, high volume call center\nStrong attention to detail and good decision-making skills\nProven business and analytical problem-solving skills\nProduct knowledge of Property and Casualty Insurance\nGather and analyze information skillfully\nAbility to learn and properly process information with Company specific software \nAbility to follow policies and procedures\nAbility to maintain confidentiality\nDemonstrated ability to effectively manage difficult or emotional customer situations\nExperience with homeowners' insurance preferred\nBilingual in Spanish preferred\nRegular, predictable attendance \nA proven team player\nA positive attitude and takes pride from doing great work\nSelf-motivated with a desire to succeed\nAt this time, Porch Group does not consider applicants from the following states for remote positions: Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire, and West Virginia.\nWhat You Will Get As A Porch Group Team Member\nPay Range*: $54,000 - $75,600 Annually\n*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.\nOur benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.\nOur traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.\nCritical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis.\nWe offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.\nWe provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans.\nBoth traditional and Roth 401(k) plans are available with a discretionary employer match.\nHeadspace is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation.\nBrio Health is another employer paid wellbeing tool that offers quarterly wellness challenges and prizes.\nLifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.\nOur wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs.\nWhat’s next?\nSubmit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!\nPorch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.\nPorch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.\nPorch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). 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