{"id":1290751,"url":"https://alion.io/job/porch-group-technical-support-specialist-ire","title":"Technical Support Specialist, IRE","company":{"id":1941600,"name":"Porch Group","domain":"porchgroup.com","url":"https://alion.io/company/porchgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Colombia"],"countries":["CO"],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-28T03:10:58Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by\n1) providing the best services for homebuyers\n2) led by advantaged underwriting in insurance\n3) to protect the whole home.\nAs a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.\nIn 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.\nJobTitle: Technical Support Specialist\nLocation:Colombia\nWorkplaceType:Remote\nThis role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group\nJobSummary\nThefutureisbrightforthePorch Group, andwe’dloveforyoutobe apartofitas a Technical Support Specialist\nWe are a fast-paced software company seeking a technical support customer service representative. The ideal candidate is a self-starter with excellent creative problem-solving skills. Our company produces several software-as-a-service (SaaS) solutions and caters, among others, to the Property Inspection business supporting users all over North America, AU, NZ, UK and more via our Internet-based tool suite.\nThis is a work from home position and a customer-facing role, and your day-to-day will involve working directly with customers to provide live support via phone, chat, and email. Your responsibilities will include troubleshooting issues customers are having, working with them to find a solution, and walking the customer through the steps they need to take in order to correct the issue.\nWhatYouWillBringAs ATechnical Support Specialist\n2+ years of experience in a technical support role\n\nExcellent written and spoken English communication.\n\nExcellent conflict management and de-escalation skills.\n\nAbility to maintain an upbeat, caring, and empathetic attitude towards customers.\n\nGeneral understanding of the troubleshooting process and the ability to outline your approach.\n\nExperience troubleshooting desktop applications.\n\nWindows and Mac troubleshooting experience.\n\nThe ability to type 50+ Words per Minute.\n\nBasic understanding of Microsoft Office and G Suite Programs.\n\nExcel, Word, Sheets, Docs.\n\nSelf-Starter, able to work and learn independently.\n\nComfortable learning 1-on-1 or through self-guided videos and documentation.\n\nAbility to switch effectively between different types of work.\n\nAquietspacetowork,aninternetconnectionofatleast30 Mbpsdownload| 10 Mbpsupload\n\nWhatYouWillGetSupportingPorchGroup\nPay Range:COP3,479,000.00 - 3,653,000.00 salary per month\n#LI-Remote\nWhat’s next?\nSubmit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!","description_format":"text","description_chars":3608,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["PropTech","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-26T07:49:35Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.596,"p_room":0.45,"age_days":37,"expected_fill_days":22,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/porch-group-technical-support-specialist-ire","json_url":"https://alion.io/job/porch-group-technical-support-specialist-ire.json","meta":{"generated_at":"2026-10-28T07:50:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10101,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1941600},"rest":"https://alion.io/mcp/rest/get_company?id=1941600"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fporch-group-technical-support-specialist-ire"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fporch-group-technical-support-specialist-ire"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fporch-group-technical-support-specialist-ire"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/porch-group-technical-support-specialist-ire\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fporch-group-technical-support-specialist-ire"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1290751}},{"tool":"search_jobs","arguments":{"company":"porchgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1290751},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}