# Sr. CSM (Logistics Tech)

Portcast is a venture-backed, Singapore-based logistics technology company building AI-powered intelligence for the freight forwarding industry. Freight forwarders manage thousands of shipments, rates, exceptions, and operational decisions every day. The challenge is not a lack of data. It is knowing what needs attention, what is going wrong, and what action to take next. Portcast uses AI and data to help freight forwarders surface shipment exceptions, identify cost and margin risks, and make better decisions across the shipment lifecycle. Our products help teams improve operational efficiency, protect margins, and make faster, more informed decisions. Our vision is to become the AI data and intelligence layer that powers exception management and margin improvement on every shipment. Founded in 2018 and backed by leading technology investors, we are a lean, globally distributed team building technology for an industry going through a major digital transformation. ABOUT THE ROLE: We're looking for a Senior Customer Success Manager to own our enterprise customer relationships end to end. Our CS team owns the full commercial relationship, strategic account management, adoption, renewa

- **Id**: 969672
- **Url**: <https://alion.io/job/portcast-sr-csm-logistics-tech>
- **Role**: Operations
- **Role family**: Operations
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Singapore, Hong Kong, Bengaluru, India, Mumbai, India
- **Countries**: SG, HK, IN
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-16T14:43:04Z
- **Employer posted date**: 2026-09-16
- **Last verified at**: 2026-11-11T02:54:22Z
- **Board verified**: yes
- **Days open**: 55
- **Description format**: text
- **Description chars**: 6875
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Transportation & Logistics, Logistics, Predictive Analytics, Supply Chain AI

## Company

- **Id**: 3640
- **Name**: Portcast
- **Domain**: portcast.io
- **Url**: <https://alion.io/company/portcast>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Lever

### Truth index

- **Grade**: B
- **Score**: 81
- **Open postings**: 9
- **Ghost share**: 0
- **Stale share**: 0.778
- **Repost share**: 0
- **Computed at**: 2026-11-10T06:52:35Z

## Salary estimate

- **Min usd**: 42000
- **Max usd**: 84000
- **Period**: year
- **Method**: role_seniority_country_remote_cell
- **Sample n**: 42

## Trust

- **Level**: ok
- **Repost count**: 0
- **Days open**: 54

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Hiring locations

- **Singapore** — Iso: SG; Kind: country

## Lifecycle

- Event: open; At: 2026-09-16T17:00:24Z

## Liveness

- **Score**: 28
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.632
- **P room**: 0.45
- **Age days**: 54
- **Expected fill days**: 36
- **Reasons**: conf:0, win:tail
- **Computed at**: 2026-11-10T06:52:35Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.