{"id":843581,"url":"https://alion.io/job/portless-account-champion","title":"Account Champion","company":{"id":689224,"name":"Portless","domain":"portless.com","url":"https://alion.io/company/portless","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-11-13T02:22:39Z","board_verified":true,"closed_at":null,"days_open":80,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":80},"description":"The Role\nAt Portless, we don’t just ship packages; we bridge the gap between global brands and their customers. As an Account Champion, you are the \"Operational Architect\" and heartbeat of our highest-priority accounts. You aren't just a translator; you are the strategic link that ensures North American growth strategy is converted into flawless, scalable execution on the China & Chicago fulfillment floors. You are a Logistics Diplomat-equally at home presenting performance data to executives as you are commanding authority on the warehouse floor.\nKey Responsibilities\n1. Strategic Liaison & Risk Mitigation\nBridge the Strategic Gap: Act as the primary conduit between North American leadership and the China & US FC. You don't just communicate strategy; you influence it by providing the \"boots on the ground\" reality.\nThe Feedback Loop: Serve as the internal advocate for the merchant. Identify recurring friction points on the floor and partner with CS, Product/Services, & Engineering to build systemic, software-based solutions that prevent future bottlenecks.\nCultural & Operational Translation: Ensure \"unboxing\" quality and delivery speed expectations are not just understood, but codified into the local FC’s DNA.\n2. Operational Prioritization & Leadership\nWorkload Orchestration: Lead the FC floor in prioritizing daily tasks for Tier 1 & 2 Merchants. You hold the \"Michelin Star\" standard for our most valuable clients.\nDynamic Resource Allocation: Maintain a seat at the table with FC Management to shift labor and resources in real-time based on order volume surges and strategic urgency.\nSOP & SLA Excellence: Act as the guardian of operational standards. You don’t just follow SOPs; you rewrite them to ensure we are always moving toward a more scalable, \"0-to-1\" environment.\n3. Data Storytelling & Queue Discipline\nSystems Mastery (Jira & WMS): Own the Jira service queues with 100% \"in-system\" discipline. Use these tools to ensure every merchant request is tracked and resolved.\nData-Driven Diplomacy: Move beyond anecdotal updates. Use throughput data and KPI tracking to prove value to merchants and justify operational changes to leadership.\nAccountability & Mentorship: Lead and upskill junior FC team members in documentation excellence and time management.\n4. Global Communication & Synergy\nHuman-Centric Communication: Drive a culture of \"Proactive Transparency.\" Move beyond automated notifications to provide thoughtful, human updates that build deep trust with North American Account Managers.\nCross-Departmental Leadership: Lead initiatives that break down silos between the FC, CS, and Engineering teams to ensure a unified global response to challenges.\nRequired Qualifications\n3+ Years of Experience: Proven track record in fulfillment, cross-border logistics, or account management (3PL experience is a must).\nBilingual Capability: Native-level fluency in English and Mandarin is essential. You must be able to negotiate in the boardroom and the warehouse breakroom.\nTechnical Proficiency: Advanced experience with Jira, Slack, ERP, and WMS platforms. Ability to interpret data to find \"the story\" behind the numbers.\nWarehouse Expertise: Hands-on experience with non-bonded and bonded warehouse requirements.\nLeadership Presence: Proven ability to lead diverse teams through high-pressure \"Peak Season\" environments.\nValues & Ways of Working\nExtreme Ownership: You don't say \"that's not my job.\" You own the package until it’s in the customer's hands.\nStrategic Boldness: You have the confidence to challenge a process if you know there is a faster, better way to serve the merchant.\nPrecision as Kindness: You understand that in global logistics, a 1% error rate is a failure. You obsess over the details so the merchant doesn't have to.\nIdeal Candidate Profile\nYou are frustrated by \"good enough\" and move with a sense of purposeful impatience. You understand the grit of a warehouse floor but can speak the language of a North American executive. You are looking for a \"tour of duty\" that allows you to prove your leadership on a global stage and paves the way for a future in Executive Operations or Global CS Leadership.","description_format":"text","description_chars":4166,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-12T23:11:34Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.309,"p_room":0.28,"age_days":79,"expected_fill_days":27,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/portless-account-champion","json_url":"https://alion.io/job/portless-account-champion.json","meta":{"generated_at":"2026-11-13T07:12:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14989,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689224},"rest":"https://alion.io/mcp/rest/get_company?id=689224"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fportless-account-champion"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fportless-account-champion"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fportless-account-champion"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/portless-account-champion\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fportless-account-champion"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":843581}},{"tool":"search_jobs","arguments":{"company":"portless.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":843581},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}