{"id":4064393,"url":"https://alion.io/job/portoplatanias-reservations-agent","title":"Reservations Agent","company":{"id":1045169,"name":"Portoplatanias","domain":"portoplatanias.com","url":"https://alion.io/company/portoplatanias-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chania, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-11T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Porto Platanias Hotels & Resorts is looking for a Reservations Agent to join its Reservations Department.\nThe successful candidate will be responsible for handling reservation requests, providing professional customer service and ensuring the smooth management of bookings, contributing to a high-quality guest experience from the initial inquiry through to the completion of the reservation process.\nReservations Agent\nResponsibilities\nHandle incoming reservation inquiries via telephone and email, ensuring prompt and professional communication with guests.\nManage new reservations, modifications and cancellations, ensuring accurate entry and maintenance of guest information in the reservation system.\nProvide detailed information regarding room availability, rates, room categories, hotel facilities, services and special offers.\nInform guests about booking conditions, cancellation policies and available payment methods.\nCoordinate with other hotel departments to ensure that guest requests, preferences and special arrangements are properly communicated and handled.\nMonitor reservation details and ensure accuracy in all relevant records and documentation.\nHandle guest inquiries, special requests and complaints with professionalism and a guest-oriented approach.\nThe position requires availability to work afternoon shifts.\nΑπαραίτητα Προσόντα:\nRequirements\nAt least two (2) years of previous experience in a Reservations Department, preferably within the hotel industry.\nPrevious experience in 4-star or 5-star hotels will be considered an asset.\nDegree in Hospitality, Tourism or a related field will be considered an advantage.\nVery good command of the English language, both written and spoken.\nGood computer skills and familiarity with hotel reservation systems.\nExcellent communication and organizational skills.\nStrong attention to detail and accuracy.\nAbility to multitask, prioritize responsibilities and work effectively in a fast-paced environment.\nCustomer-oriented mindset, professionalism and strong teamwork skills.\nΠαροχές:\nBenefits\nCompetitive salary package.\nAccommodation and meals, according to the Group's policy.\nOpportunities for professional development and career advancement within the Group.\nOngoing training and professional support.\nA positive and dynamic working environment.\nProspects for long-term 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