{"id":2960122,"url":"https://alion.io/job/posh-ai-solutions-engineer","title":"Solutions Engineer","company":{"id":3160973,"name":"Posh AI","domain":"posh.ai","url":"https://alion.io/company/posh-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":144000,"max":176000,"currency":"USD","period":"year","gross":null,"usd_annual":176000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"LLM","optional":true}],"status":"live","first_seen_at":"2026-10-20T21:03:53Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T23:18:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Posh\nAt Posh, we’re revolutionizing the way financial institutions serve their communities.\nThrough innovative AI solutions, we make customer support more accessible, fast, and enjoyable for both callers and staff members. Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve.\nWe believe the most successful AI products are built on a symbiotic relationship between humans and AI, with each empowered to put their best foot forward. The bar is low, but the ceiling is high. Come build with us!\nAbout the Role\nAs a Solutions Engineer at Posh, you will be the technical lead for our sales team, helping community banks and credit unions understand how our conversational AI can transform their customer service. You'll partner closely with Account Executives, Client Expansion Managers, and our product teams to guide clients through the entire evaluation process.\nYou will own the technical relationship from the very first discovery call all the way through to a successful close and implementation handover. Whether you are navigating complex security reviews, building and presenting custom live demos, or mapping out integrations with telephony and APIs, you will be the trusted expert who demonstrates to our clients exactly how Posh works and the value we deliver.\nWhat You’ll Do\nLead technical discovery and solution design, partnering with Account Executives from the first call through close and handover to implementation.\n\nPartner with the Client Expansion Manager to scope and close expansion opportunities where the technical challenge is determining how new products fit into an existing deployment.\n\nBuild and deliver live demonstrations of the Posh platform tailored to each institution's specific use cases, call drivers, and banking stack.\n\nOwn the technical side of vendor evaluations, including RFPs, security questionnaires, vendor due diligence, and third-party risk reviews common in financial services.\n\nWork alongside Professional Services leadership to scope integrations with telephony, contact center platforms, core banking, digital banking, and authentication systems, while setting realistic delivery expectations.\n\nDesign and run proofs of concept that demonstrate measurable business impact, such as call containment, self-service resolution, and agent efficiency.\n\nExplain how the Posh platform works to mixed audiences, ranging from executives and contact center leaders to IT and security teams.\n\nPartner with Product and Implementation teams, carrying prospect requirements back to internal stakeholders and handing off accounts cleanly at close.\n\nWhat You’ll Bring\nBring 5+ years of experience in a customer-facing solutions engineering, sales engineering, or solutions architecture role.\n\nA background selling to or working with credit unions or banks, along with familiarity with the financial institution technology and vendor ecosystem.\n\nDemonstrate a proven track record of partnering with Account Executives to win technical evaluations on complex, high-value deals.\n\nPossess hands-on technical ability rather than high-level technical aptitude alone; you can present Posh's recommendations with confidence and clearly explain the industry standards we have set.\n\nShow real, practical experience working with REST APIs, webhooks, and event-driven integrations, including a solid understanding of authentication, payloads, retries, and debugging.\n\nMaintain strong demo-building and presentation skills, with a natural ability to tailor a demo flow to a specific buyer persona.\n\nTranslate technical capabilities into clear business outcomes for both technical and non-technical audiences.\n\nOperate comfortably in highly regulated spaces, taking ownership of security reviews and compliance-heavy evaluations.\n\nApproach your work with a growth mindset; you are resourceful, coachable, and highly driven to win.\n\nBonus Points:\nFinTech Ecosystem Knowledge: Experience integrating with core banking systems (e.g., Fiserv, Jack Henry, FIS, Corelation) and digital banking platforms (e.g., Q2, Alkami, Banno).\n\nTelephony & CCaaS Expertise: Experience integrating with telephony and contact center platforms, such as SIP trunking, call transfer and routing, IVRs, and CCaaS systems (e.g., Genesys, NICE, Five9, Amazon Connect, Cisco).\n\nAI Exposure: Exposure to conversational AI, voice AI, or LLM-based products.\n\nLocation: Based in the Boston, MA area and open to a hybrid work model.\n\nBenefits at Posh\nFinancial Wellness: Competitive salary, company equity, and retirement planning (401k).\n\nHealth & Family: Medical, dental, and vision insurance coverage, plus fully paid parental leave.\n\nFlexible Time Off: A flexible vacation policy that encourages a healthy work-life balance and true recharge time.\n\nProfessional Growth: Dedicated annual budgets for professional development, combined with structured, meeting-free growth days.\n\nLifestyle & Connection: Monthly home office and wellness stipends, paid volunteer time off, and regular team offsites.\n\nOur Commitment to Equal Opportunity\nPosh does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.","description_format":"text","description_chars":5495,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible time off","Flexible vacation policy","Home office","Hybrid work","Insurance coverage","Parental leave","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United 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