{"id":2308653,"url":"https://alion.io/job/posti-key-user","title":"Key User","company":{"id":2030520,"name":"Posti","domain":"posti.se","url":"https://alion.io/company/posti-se","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":101000,"period":"year","method":"role_country_seniority_unknown","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T08:50:27Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"We are Posti, a versatile, modern, and international logistics expert with 400 years of experience. Today, we connect people and businesses by delivering information, emotions, and goods with the help of 13,000 experts across the Nordics and Baltics. We make everyday life easier for you, businesses, and society while building a more sustainable future for us all.\nAbout the Role\nAs a Key User, you are responsible for supporting and developing our warehouse management systems and related business applications. You will play a central role in ensuring stable system operations, supporting end users, driving improvements, and participating in customer onboarding and implementation projects.\nThe role combines operational support with system administration, testing, project work, and continuous improvement initiatives. You will work closely with both internal stakeholders and external partners to ensure successful system performance and business development.\nYour responsibilities will include:\nOperational support - providing first-line support for business-critical warehouse systems, troubleshooting incidents, and ensuring timely resolution of user issues\nSystem administration - maintaining master data, warehouse configurations, layouts, and supporting warehouse devices, printers, terminals, and related technologies\nIntegrations and data flows - monitoring interfaces and electronic message flows between systems and identifying and resolving integration-related issues\nDevelopment and testing - gathering business requirements, coordinating development activities with vendors and internal teams, and performing functional, integration, and user acceptance testing\nCustomer onboarding - configuring systems and integrations, validating setups through testing, and supporting operational teams during customer implementations and go-lives\nProjects and business improvements - participating in warehouse relocations, customer implementation projects, system migrations, and continuous improvement initiatives\nYour Profile\nTo succeed in this role, we believe you have:\nExperience from warehouse, logistics, supply chain, or similar operational environments\nStrong understanding of warehouse and logistics processes\nExperience working with warehouse management systems or other business-critical applications\nKnowledge of system integrations and electronic data flows\nExperience with testing, documentation, and end-user support\nStrong analytical and problem-solving skills\nThe ability to collaborate effectively across operational and technical teams\nExcellent communication skills in English, both written and spoken\nExperience with one or more of the following systems is considered an advantage:\nLogius / Proweb\nAstro\nBusiness Central\nGlue\nOMS\nSemarchy\nnShift\nJira\nServiceNow\nPower BI\nVoiceLink\nWe Value Your Personal Qualities\nAs a person, you are structured, proactive, and service-minded. You enjoy solving problems and have the ability to balance operational support with long-term improvement initiatives.\nYou thrive in a fast-paced environment, take ownership of your responsibilities, and can manage multiple priorities simultaneously. At the same time, you are a team player who understands the importance of collaboration and knowledge sharing to achieve sustainable results.\nAdditional Information\nWe are committed to maintaining a safe working environment and conduct background checks as well as random alcohol and drug testing. We are covered by the Swedish Transport Workers' Union collective agreement and offer wellness benefits and employee discounts through Epassi.\nIf you have any additional questions, please contact:\n common values - reliable, respectful, progressive - guide everything we do. 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