{"id":1120257,"url":"https://alion.io/job/potters-resorts-receptionist","title":"Receptionist","company":{"id":687077,"name":"Potters Resorts","domain":"pottersresorts.com","url":"https://alion.io/company/pottersresorts","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":27643,"currency":"GBP","period":"year","gross":null,"usd_annual":36626},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-22T10:52:46Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-05T09:00:20Z","board_verified":false,"closed_at":"2026-10-05T09:00:20Z","days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Receptionist - Potters Resorts Five Lakes\nThis role is based at Potters Resorts Five Lakes, Maldon, Essex, CM9 8HX.\nPotters Resorts Five Lakes is the UK’s only fully inclusive resort, offering exceptional hospitality, dining, entertainment and activities-all in one beautiful Essex location.\nWe’re looking for a friendly, confident and customer-focused Receptionist to join our busy Front of House team. As one of the first people our guests meet, you’ll play an important part in creating a warm welcome and ensuring they enjoy an unforgettable stay.\nIf you have brilliant interpersonal skills, plenty of enthusiasm and a genuine passion for helping people, we’d love to hear from you.\n As part of our Reception team, you will:\nProvide every guest with a warm, friendly and professional welcome\nAssist guests with questions and requests throughout their stay\nHandle check-ins, check-outs and general reception enquiries efficiently\nAnswer telephone calls and respond to queries in a helpful and professional manner\nShare information about our resort, facilities, activities and entertainment\nResolve guest concerns calmly and confidently, involving the appropriate team when required\nKeep the reception area clean, organised and presentable at all times\nComplete administrative duties accurately and efficiently\nBuild positive working relationships across the resort and support your colleagues as part of one team\nHours of Work\n40 hours per week, working five days out of seven\nWeekend and bank holiday working required\nStraight shifts-no split shifts\nReception operates between 8am and 10pm, so flexibility across these hours is essential\nRates of Pay\n£13.29 per hour / £27,643.20 per annum \nAn immediate start may be available for the right candidate.\nReady to take the next step in your hospitality career? Apply now-we look forward to hearing from you!\nWhat We’re Looking For\nThe ideal candidate will have:\nPrevious customer service experience, ideally within hospitality\nConfident face-to-face customer service and communication skills\nA friendly, approachable and professional manner\nExcellent organisational skills and attention to detail\nThe ability to remain calm and helpful in a busy environment\nA positive, self-motivated attitude and willingness to go the extra mile\nGood computer and administrative skills\nFlexibility to work a variety of shifts, including weekends and bank holidays\nOur Reception team works in a lively, fast-paced environment where no two days are ever the same. You’ll receive full training, ongoing support and opportunities to develop throughout your career with us.\n Why Choose Potters Resorts Five Lakes?\n Be part of an award-winning, newly expanded resort\n Excellent career growth and personal development opportunities\n Free Meals when working\n Free access to our state-of-the-art gym and leisure facilities\n Competitive pay rates based on age and experience\n Continuous training through our Potters Academy\n Regular team recognition, awards, and treat days\n A genuinely enjoyable place to work\nPotters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. 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