{"id":1396433,"url":"https://alion.io/job/powdr-camp-office-lead","title":"Camp Office Lead","company":{"id":1886416,"name":"POWDR","domain":"powdr.com","url":"https://alion.io/company/powdr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-21T05:46:15Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Woodward, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":14,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":28000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-21T16:56:35Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Woodward PA, located in the rolling hills of central Pennsylvania, is a world-class action sports destination and camp. Our employee experience and culture are derived from our main product: FUN. We work, progress, and play in a world of innovative environments. If this sounds like what you are looking for, we'd love to hear from you!\nJOB SUMMARY\nThe Camp Office Lead i s a full-time, year-round position that serves as the day-to-day leader of the Camp Office and is responsible for ensuring exceptional service delivery to campers, parents, visitors, and staff. This role provides operational oversight of front office functions, supports and develops Camp Office team members, and ensures a consistent, efficient, and welcoming guest experience.\nThe Camp Office Lead acts as the primary resource for frontline office staff, handling routine escalations, operational challenges, and guest concerns while partnering closely with the Senior Manager, Guest Experience to achieve departmental goals. This position plays a critical role in maintaining service standards, improving operational processes, supporting registration and guest communications, and fostering a culture of hospitality, accountability, and continuous improvement. Reports to the Senior Manager, Guest Experience\nWHAT'S IN IT FOR YOU?\n$14.00 per hour \nAccess to our world-class facilities. You will work and play in the same innovative environments as professional and Olympic athletes. \nDiscounts on food, retail and gear. \nCareer Development and growth opportunities here and at our facilities across the globe. \nA connection with people who share the same passions and embrace each other’s unique and individual styles. \nESSENTIAL DUTIES AND RESPONSIBILITIES\nLeadership Responsibilities\nLead the daily operations of the Camp Office and Guest Services team.\nProvide coaching, guidance, and support to Camp Office Support staff and seasonal team members.\nTrain and onboard new team members on systems, procedures, and guest service standards.\nEnsure consistent execution of office operations and guest service expectations.\nMonitor team performance and identify opportunities for development and improvement.\nPromote accountability, professionalism, and a guest-first culture.\nExercise sound judgment in recognizing when guest service concerns, team needs, or operational matters should be escalated to the Senior Manager, Guest Experience.\nCommunicate staffing needs, process improvements, and guest feedback to the Senior Manager, Guest Experience.\nSupport departmental initiatives focused on guest satisfaction, operational excellence, and team development.\nFoster a positive, energetic, and solutions-oriented team culture.\nAct as the department lead for routine operational matters when the Senior Manager, Guest Experience is unavailable.\nGuest Experience & Escalation Management\nDeliver exceptional customer service in person, over the phone, and through email communications.\nAct as the first escalation point for guest concerns, registration issues, and operational challenges.\nResolve routine guest concerns independently while maintaining a positive guest experience.\nEscalate complex guest concerns, safety matters, policy exceptions, refund requests, and reputational risks to the Senior Manager, Guest Experience.\nBuild and maintain strong relationships with campers, parents, and guests to drive satisfaction and retention.\nSupport camper arrivals, departures, temporary leaves, and transportation logistics.\nFacilitate camper communication with families when necessary.\nWelcome guests by ensuring completion of required documentation, issuing credentials, and providing orientation information.\nRegistration & Administrative Operations\nReview and maintain accurate guest registration records.\nMonitor balances due, required forms, transportation reservations, roommate requests, and store account information.\nAssist families with registration processes and online account support.\nMaintain detailed records of guest interactions and follow-up activities.\nCoordinate camper and staff mail and package distribution.\nSupport reporting, audits, and departmental projects.\nMaintain accurate information within CircuiTree and other business systems.\nCross-Department Collaboration\nPartner with Operations, Security, Housing, Transportation, Programs, and Food Service teams to support the overall guest experience.\nCoordinate communication regarding guest needs and operational challenges.\nSupport arrival days, departure days, special events, and parent programs.\nAssist with implementing guest experience initiatives established by departmental leadership.\nRepresent Woodward professionally in all interactions with guests, families, and staff.\nOperational Excellence\nEnsure office procedures and service standards are consistently followed.\nIdentify opportunities to improve efficiency and guest satisfaction.\nAssist with documenting and maintaining departmental standard operating procedures.\nMaintain confidentiality and professionalism in all interactions.\nEnsure the Camp Office remains organized, welcoming, and guest-ready.\nSupport a culture of consistency, accountability, and operational excellence throughout the department.\nOther duties as assigned \nKEY SKILLS AND COMPETENCIES\nExcellent verbal and written communication skills\nStrong leadership and team development skills\nExceptional customer service and conflict resolution abilities\nExcellent verbal and written communication skills\nStrong organizational and problem-solving abilities\nAbility to prioritize and manage multiple responsibilities simultaneously\nHigh attention to detail\nAbility to remain calm under pressure\nPositive attitude with a solutions-oriented mindset\nAbility to work independently and collaboratively\nStrong proficiency with Microsoft Office and guest management systems\nAbility to build relationships across departments and teams\nQUALIFICATIONS\nRequired Qualifications\n Minimum two years of customer service, hospitality, camp, recreation, or guest services experience\nStrong organizational, communication, and problem-solving skills\nExperience handling guest concerns and conflict resolution\nWorking knowledge of Microsoft Office Suite\nAbility to manage multiple responsibilities in a fast-paced environment\nAbility and willingness to work Saturdays, Sundays, holidays, and extended hours as needed, particularly during peak periods, major events, and camper arrival and departure days.\nProvide work related references upon request. \nEmployment in this position is contingent upon successful completion of all pre-hire background checks, including criminal history clearance through the Pennsylvania State Police (PATCH), child abuse clearance through the Department of Public Welfare, Motor Vehicle Record if required by position and federal background screening via FBI fingerprinting \nPreferred Qualifications:\nPrevious leadership, supervisory, or team lead experience preferred\nCamp, resort, hospitality, or recreation experience\nExperience with CircuiTree or similar CRM/registration platforms\nExperience leading seasonal staff teams\nExperience training and developing customer-facing employees\nPRE-REQUISITES\nMust have or be able to obtain the following prior to starting work:\nWoodward will supply information to assist you in obtaining these if needed.\nMandated Reporter Training Certificate \nSafesport Training Certificate \nPHYSICAL AND ENVIRONMENTAL REQUIREMENTS\nPhysical Capabilities: bend, twist, push, pull, stand, lift 50 lbs. \nMust be comfortable working in an outdoor and indoor all-season environment. \nAdhere to all workplace safety practices, expectations, and guidelines. \nPrimary on-site work location: Woodward, PA \nPREFERRED COMMITMENT\nThis role requires an on-site presence at Woodward Camp in Pennsylvania \nYou make us Woodward. We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have \"different\" in common. We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view. Even if you don't think you meet all the qualifications listed for a job, we'd love to hear from you.\nIf you need assistance with your application, please reach out to ","description_format":"text","description_chars":8394,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Outdoor Sports"],"lifecycle":[{"event":"open","at":"2026-09-28T13:39:25Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.678,"p_room":0.45,"age_days":28,"expected_fill_days":18,"reasons":["conf:1","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":28000,"is_top_pay":false},"html_url":"https://alion.io/job/powdr-camp-office-lead","json_url":"https://alion.io/job/powdr-camp-office-lead.json","meta":{"generated_at":"2026-10-21T22:14:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31604,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1886416},"rest":"https://alion.io/mcp/rest/get_company?id=1886416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpowdr-camp-office-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpowdr-camp-office-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpowdr-camp-office-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/powdr-camp-office-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpowdr-camp-office-lead"}]}