{"id":1709515,"url":"https://alion.io/job/powdr-front-desk-supervisor","title":"Front Desk Supervisor","company":{"id":1886416,"name":"POWDR","domain":"powdr.com","url":"https://alion.io/company/powdr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3167},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-02T16:42:47Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-11T23:06:20Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.\nJob Title: Front Desk Supervisor\nJob Status: Year Round Full Time\nCompensation and Benefits:\nCompensation: Proposed hiring rate of $2,222.46 to $2,330.77+ biweekly amount, actual pay will be adjusted based on experience.\nBenefits: This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options; season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.\nJob Summary:\nSupervise daily operations of front desk. Duties include (but not limited to) hiring and training of new personnel, scheduling, attending to and upholding superior guest service, coordinating efforts with other departments, and maintaining budget and Powdr standards. Days and hours will vary.\nEssential Duties and Responsibilities:\nPerforms all front desk clerk duties which include: guest check-in/out, handling guest billing problems, making reservations, overall use of Lodging Computer menus, correct information regarding guest activities, handling of all monies, and providing EXCEPTIONAL guest service.\nAddressing and resolving guest issues in a timely manner\nTrains new agents in front desk duties.\nOversees bell staff in the absence of the bell captain\nPerforms bell calls in the absence of a bellman\nCovers Night Audit when needed\nOwns the Zone at the front desk and surrounding building - which may entail cleaning, trash removal or snow shoveling on occasion.\nPromotes a “Sales Culture” at the front office by teaching upselling techniques for both check-ins and walk-ins. Also creates opportunities for product sales at the front desk.\nDelegates tasks to ensure that all duties are taken care of on each shift. Includes: group resumes, preparing for group arrivals and departures, posting, researching, organizing, etc.\nKeeps front desk supplies at par levels.\nPromotes team work, deals with employee and guest issues before referring them to manager.\nPasses on information to next shift to ensure a smooth transition.\nVerifies time cards and timelines of employees.\nVerifies accurate counts for all cash banks once per shift.\nUtilizes and completes Supervisor checklist.\nCommunicates and coordinates efforts with other lodging departments.\nnsures that everyone on shift has a clean and presentable uniform and is properly groomed\nPerforms all other job related duties as assigned.\nAttend group resume and pre-con meetings as a representative of the Front Desk\nPerform regular 1-1 meetings with direct reports to coach and provide feedback on their performance\nAddress any employee issues as they arise, including corrective actions if necessary\nAssist with dispatching radio calls to other departments in a timely, professional manner\nCreate and maintain strong interdepartmental relationships\nAll other duties as assigned by the Front Desk Manager.\nAdministration Duties:\nCompleting the daily tasks checklist on each shift in a timely manner.\nGuest Service Duties:\nLead by example by delivering excellent guest service and coaching the agents who report to you to do the same.\nOther Duties as Assigned:\nThis job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.\nFunctions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.\nAll Leadership team members are expected to participate in the company’s Front Line Assist program to assist in operations as needed, as well as to participate in Leadership events such as meetings, required trainings, and participating in employee dinners/events\nSupervisory Responsibilities:\nResponsible for Front Desk staff, as well as all Lodging guests.\nPersonal Attributes:\nIs honest and has the highest integrity\nIs able to handle and manage confidential information\nProfessional appearance. Adheres to all grooming guidelines\nFollows established policies and procedures\nIs supportive of Core Values\nSets the example for others and is above reproach\nIs comfortable to challenge established policies and procedures, but once established, is supportive of those rules.\nIs organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.\nCan handle fast paced, potentially high-pressure environment\nIs flexible with hours and days of work\nIs able to work any hours of the day, any days of the week\nPrioritizes and re-prioritizes personal time and work, to have good balance in life\nTeam player\nFriendly, outgoing personality\nNeat and presentable appearance\nAlways holds themselves accountable\nStrong ability to multi-task\nIs very patient and maintains a calm composure when under pressure\nBasic Requirements:\nMust be at least 18 years old.\nMust be able to lift and carry items up to 50 lbs.\nMust be able to stand for up to 8 hours.\nMust be able to be alert and focused for all shifts between the hours of 7am and 11pm.\nDue to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.\nMust have a valid US Driver’s license\nPreferred Experience and Special Skills:\nMinimum 2 year college degree preferred.\nIndustry knowledge and 2 years in Front Desk, Reservations, Guest Service or Hospitality position required.\n1-2 years of supervisory experience preferred.\nBasic computer skills including Word, Excel, and Outlook required. Experience with Visual One, Inntopia, RTP, Timesaver, Ving Vision or Guestware is advantageous.\nKnowledge of Copper Mountain and its lodging is preferred.\nPosition was originally posted on Friday, October 2nd. This position will be posted and accepting applications until Wednesday,October 7th.\nPOWDR-Copper Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexualorientation/gender identity/national origin/disability/protectedveterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment.\nCan you see yourself here- Apply now!","description_format":"text","description_chars":7468,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T16:42:47Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.604,"p_room":0.75,"age_days":7,"expected_fill_days":8,"reasons":["conf:3","win:late","comp:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/powdr-front-desk-supervisor","json_url":"https://alion.io/job/powdr-front-desk-supervisor.json","meta":{"generated_at":"2026-10-12T01:33:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1886416},"rest":"https://alion.io/mcp/rest/get_company?id=1886416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpowdr-front-desk-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpowdr-front-desk-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpowdr-front-desk-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/powdr-front-desk-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpowdr-front-desk-supervisor"}]}