{"id":1468849,"url":"https://alion.io/job/powdr-winter-2627-central-reservations-agent","title":"Winter 26/27: Central Reservations Agent","company":{"id":1886416,"name":"POWDR","domain":"powdr.com","url":"https://alion.io/company/powdr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-21T05:46:15Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Copper Mountain, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":131000,"period":"year","method":"role_country_seniority_unknown","sample_n":8814},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-09-29T15:36:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-21T16:56:35Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.\nJob Title: Central Reservations Agent\nJob Status: Seasonal\nCompensation and Benefits:\nCompensation: Proposed hiring rate of $18.50 to $20.40+, actual pay will be adjusted based on experience. Commission will be in addition to hourly wages, details provided during the interview.\n\nCommissions are paid out within 30 days following the period in which sales were consumed; 70% of commissions are paid out monthly, with the remaining 30% banked and paid out in April upon completion through the required end date for the 26/27 winter season.\n\nBenefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.\n\nJob Summary:\nCentral Reservations is a fun and exciting way to join the ski industry and the Copper family. It is often the starting place for advancement in the resort and sales industry. Opportunities for a year-round position may be available, based on performance. Central Reservations is an upbeat energetic environment that provides opportunities to earn while still getting to play in the mountains. Enjoy a slope-side office environment while enjoying the perks of your complimentary Copper season pass. The Winter Reservations Agent should be eager to learn, experience and sell all that Copper and the surrounding areas have to offer.\nThe Winter Reservations Agent should be enthusiastic about working in a fast-paced sales and customer service environment. The Agent sells in an inbound call center environment, earning a base wage plus commission. Strategic outbound sales and guest service calls are required. The role of the Winter Reservations Agent is to book resort services & lodging accommodation for our guests. The Winter Reservations Agent will attend comprehensive training to obtain a solid knowledge base of Copper Mountain’s resort services products. Lodging accommodations include several unit types on a short-term rental program including hotel rooms, condominiums and vacation homes. The responsibility of the Winter Reservations Agent is to match guest needs with the appropriate products, while setting clear and accurate expectations and ensuring reservations are free from error. The Agent is responsible for offering all available products such as ground transportation, tubing, lift tickets, rental equipment, ski/board lessons, pass products, and other products as needed.\nExcellent communication, attention to detail, customer service & sales skills, teamwork, and ability to work in an office environment are a must. This position requires the ability to have a flexible schedule, including weekends & holidays, and requires the ability to use multiple software applications at a time. Intermediate to advanced computer skills are necessary for all qualified candidates. Product, resort, sales, service and system application training will be provided to all hired employees. Enjoy an incentive-based structure with exciting rewards for top sales and accuracy, as well as the ability to earn as much as $8k in sales commissions over the winter season! Experience friendly competition within the work environment and be enthusiastic about our exciting sales culture.\nSeasonal employees may end their winter employment as early as late-March and as late as mid-April. A commission based end-of-season bonus will be given if the employee fulfills their winter commitment, as determined by their direct supervisor. Dependent on the employee’s performance and desire to stay longer, the employee may be considered for a year-round position.\nEssential Duties and Responsibilities:\nThe Winter Reservations Agent responsibilities include, but are not limited to the following:\n\nBe responsible for taking inbound calls for all Free Independent Travelers, Group Reservations, and Wholesalers.\n\nExpected to maintain an advanced knowledge of Copper Mountain and partnering products.\n\nBe on time for all scheduled shifts and maintain acceptable attendance.\n\nMeet productivity and quality standards.\n\nMust be able to read and understand company information on standard operating procedures, training documents, knowledge centers and websites and relay correct information to guests.\n\nOffer package components on every opportunity and maintain an above average conversion percentage\n\nOutbound calls to existing client base for incremental sales.\n\nGive world-class service to all guests.\n\nDeeply understand lodging inventory, sales and service techniques, systems, & procedures. Set yourself up for success!\n\nAssist with special projects and/or tasks when needed.\n\nHave fun on the phone. Create relationships with our guests. Leave your problems at the office door and be excited about the product you have to offer to our guests and Central Reservations.\n\nOther Duties as Assigned:\nThis job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.\n\nFunctions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.\n\nPersonal Attributes:\nPassionate about living and working in a mountain atmosphere.\n\nIs honest and has the highest integrity\n\nDependable\n\nPositive attitude\n\nGreat work ethic\n\nMust be able to work as an individual and as a team\n\nExcellent communication skills\n\nAttention to detail\n\nIs able to handle and manage confidential information\n\nProfessional appearance. Adheres to all grooming guidelines\n\nFollows established policies and procedures. Is supportive of Core Values. Sets the example for others and is above reproach. Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.\n\nIs organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.\n\nCan handle fast paced, potentially high-pressure environment\n\nMust have intermediate to advanced computer skills.\n\nIs flexible with hours and days of work. Is able to work any hours of the day; including mornings, evenings or split-shifts; and any days of the week; including weekends and holidays. Prioritizes and re-prioritizes personal time and work, to have a good balance in life.\n\nBasic Requirements:\nApplicant must be able to speak and pronounce the English language, free from error, on a consistent basis.\n\nMust be able to sit for long periods of time.\n\nMust be able to lift and carry items up to 50 lbs.\n\nMust be at least 18 years old\n\nPreferred Experience and Special Skills:\nMust be able to work on a computer efficiently and accurately; including Microsoft Word and Outlook.\n\nSystem knowledge of the following is preferred, but not required: Visual One (V1), Resort Technologies Partners (RTP ONE), and Inntopia.\n\nGuest Services skills, conflict resolution skills and general office equipment use preferred.\n\nPrevious sales and Call Center experience extremely helpful.\n\nCollege degree is preferred.\n\nBi-lingual a plus.\n\nPosition was originally posted on July 13th. This position will be posted and accepting applications until Wednesday, October 7th\nPOWDR-Copper Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexualorientation/gender identity/national origin/disability/protectedveterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment.\nCan you see yourself here- Apply now!","description_format":"text","description_chars":8757,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T15:36:00Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.481,"p_room":0.55,"age_days":21,"expected_fill_days":18,"reasons":["conf:1","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/powdr-winter-2627-central-reservations-agent","json_url":"https://alion.io/job/powdr-winter-2627-central-reservations-agent.json","meta":{"generated_at":"2026-10-21T17:08:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24136,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1886416},"rest":"https://alion.io/mcp/rest/get_company?id=1886416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpowdr-winter-2627-central-reservations-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpowdr-winter-2627-central-reservations-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpowdr-winter-2627-central-reservations-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/powdr-winter-2627-central-reservations-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpowdr-winter-2627-central-reservations-agent"}]}