{"id":3310230,"url":"https://alion.io/job/powdr-winter-2627-resort-services-supervisor","title":"Winter 26/27: Resort Services Supervisor","company":{"id":1886416,"name":"POWDR","domain":"powdr.com","url":"https://alion.io/company/powdr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":10,"ghost_share":0,"stale_share":0.3,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Copper Mountain, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":99000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4330},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T18:25:23Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.\nJob Title: Resort Services Supervisor\nJob Status: Seasonal\nCompensation and Benefits:\nCompensation: Proposed hiring rate of $22.00 to $24.40+, actual pay will be adjusted based on experience.\nBenefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.\nJob Summary:\nThe Resort Services Supervisor (RSS) is a part of the Resort Services Department and is responsible for the supervision and quality assurance of the customer service and sales in Copper Mountain's Guest Service/Rental/Retail locations. Guest Service and Rental/Retail locations at Copper Mountain are responsible for the sales, registration and fulfillment of all of Copper Mountain's winter and summer activities both on and off mountain. The RSS will be assigned a specific location(s) where he/she will supervise staff and ensure delivery of exceptional customer service and sales.\nThe RSS works in conjunction with his/her manager to deliver fiscally responsible supervision of labor resources, opex/adminex and capital expenditure for all Business Units reporting to this position. Concurrently, he/she focuses on expense management as well as driving topline revenues and margin at every opportunity.\nThe RSS is responsible for making sure important information gets translated to staff members to enable them to service the customer effectively. The RSS needs to provide the necessary tools and training to assist employees in doing their jobs. This includes developing special operating procedures as well as other communication documents and procedures. In addition, he/she is responsible for handling guest escalations as needed.\nDuring the Summer operating season the RSS will take their place in the team responsible for the sale and services of activity, retail and rental products. The RSS will be involved in the set up and maintenance of the retail store, summer projects and keeping an eye focused forward on preparing for the coming winter.\nMotivating, encouraging and effective supervision of a large team of diverse employees reporting to this position is required in this role.\nAs a member of the supervisory team, the RSS will be asked to participate in the development of business plans, budgeting, hiring of seasonal staff and operational decisions as well as work on special projects.\nIn addition, The RSS supports the Rental and Retail departments in his/her location, or other locations as needed, during the winter & summer operating seasons.\nMinimum 3 years previous supervisory experience in a high-volume customer-oriented environment required.\nEssential Duties and Responsibilities:\nDay-to-day oversight of all front-of-house and back-of-house service/ sales operations in a designated zone.\nQA on service delivery, assuring high quality and consistent sales and service to all guests.\nQC on new products by testing sales, verbiage, scanning, etc.\nWeekly Over/short auditing of their locations and other locations\nReport on and be the subject matter expert on all multi mountain products (Real Deal, etc.)\nManage scheduling requests and changes. Flex daily labor to meet business volume needs.\nFoster effective working relationships with key strategic partners (internal and external).\nDisseminate timely and accurate information to direct reports in a clear and consistent fashion.\nLoss Prevention monitoring, education & policies/procedures.\nSupport and create Reward, Recognition & Animation programming.\nSupport the development of effective relationships with 3rd Party Vendors/Outfitters; suppliers.\nAssist with the recruiting and on-boarding process.\nFocus on safety.\nDevelop a strong working knowledge of the POS system and its effective utilization in maintaining an efficient operation.\nEnsure accurate accounting of daily sales and fulfillment.\nCreate and drive a sales culture where agents are upselling and sales targets are clearly understood, and accurately reported.\nWork closely with supervisor peers from other divisions to ensure a culture of teamwork, best practices sharing and peer to peer support.\nSupport and coach direct reports to ensure the fundamentals of guest service and sales are consistent between all locations and that the teams in every location are working to create a guest environment which is \"helpful, animated, and friendly\" while assuring sales, service & professional standards are being communicated and upheld.\nAttend any/all resort, divisional, departmental and/or external meetings as needed.\nPresent professional appearance and behavior at all times - lead by example, embody our service standards.\nBecome a subject matter expert in all Resort Services policies and procedures and be willing & able to assist the frontline wherever/whenever required.\nResponsible for the execution of the Resort Services business plan, employee opinion survey action plan and budgets as they pertain to your specific locations through fiscally responsible management of all aspects of the operation under your direct supervision.\nSundry duties as they come up and any task assigned by the Resort Services Director.\nOther Duties as Assigned:\nThis job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.\nFunctions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.\nAll Leadership team members are expected to participate in the company’s Front Line Assist program to assist in operations as needed, as well as to participate in Leadership events such as meetings, required trainings, and participating in employee dinners/events.\nThis position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes.\nSupervisory Responsibilities:\nWorks with manager on the scheduling of various employee categories to match staffing to business volumes, ensuring excellent service delivery while remaining within budget parameters.\nEnsure daily recording of labor in timekeeping system.\nResponsible for balancing cash over/shorts for all areas & reconciling exception reports.\nAssists with interviewing and hiring of staff.\nResponsible for ensuring all staff receive proper training and periodic performance evaluations as outlined by departmental procedure.\nResponsible for all disciplinary/coaching actions of staff and must ensure they are handled in a timely manner.\nResponsible for the dissemination of all communications to staff regarding any/all resort activities and departmental matters.\nConducts regular 1:1s with core team members providing growth and development opportunities.\nPersonal Attributes:\nIs honest and has the highest integrity.\nIs able to handle and manage confidential information.\nProfessional appearance. Adheres to all grooming guidelines.\nFollows established policies and procedures.\nIs supportive of Core Values.\nSets the example for others and is above reproach.\nIs comfortable to challenge established policies and procedures, but once established, is supportive of those rules.\nIs organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.\nCan handle fast paced, potentially high-pressure environment.\nIs flexible with hours and days of work.\nIs able to work any hours of the day, any days of the week.\nPrioritizes and re-prioritizes personal time and work, to have good balance in life.\nBasic Requirements:\nMust be able to lift and carry items up to 50 lbs.\nMust be able to physically move throughout the resort (including potentially skiing/riding on-mountain) comfortably and quickly\nMust be able to stand for long periods of time\nMust be able to communicate in English for long periods of time\nMust have a valid US Driver’s license\nDue to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.\nMust be at least 18 years old\nPreferred Experience and Special Skills:\nPrevious destination resort experience in a high volume, customer-oriented environment preferred\nMinimum 3 years’ supervisory experience required\nMinimum 3 years’ customer service experience required\nStrong leadership, communication and organizational skills required\nComputer proficiency required and should include MS Office: Word, Excel and PowerPoint\nTraining experience an asset\nPosition was originally posted on 10/23. This position will be posted and accepting applications until Wednesday, October 28th.\nPOWDR-Copper Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexualorientation/gender identity/national origin/disability/protectedveterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment.\nCan you see yourself here- Apply now!","description_format":"text","description_chars":10296,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Adventure Tourism","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-27T03:01:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":21,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/powdr-winter-2627-resort-services-supervisor","json_url":"https://alion.io/job/powdr-winter-2627-resort-services-supervisor.json","meta":{"generated_at":"2026-11-01T00:33:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":945,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1886416},"rest":"https://alion.io/mcp/rest/get_company?id=1886416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpowdr-winter-2627-resort-services-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpowdr-winter-2627-resort-services-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpowdr-winter-2627-resort-services-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/powdr-winter-2627-resort-services-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpowdr-winter-2627-resort-services-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3310230}},{"tool":"search_jobs","arguments":{"company":"powdr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3310230},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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