{"id":2113409,"url":"https://alion.io/job/power-digital-account-manager-cro-3","title":"Account Manager, CRO","company":{"id":3699,"name":"Power Digital","domain":"powerdigitalmarketing.com","url":"https://alion.io/company/power-digital","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":48,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombia"],"countries":["CO"],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Slack","optional":false},{"name":"Agile","optional":true},{"name":"Basecamp","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-10-08T20:07:48Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-02T19:49:03Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Who We Are:\nPower Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic thinking, and enterprise intelligence to drive measurable business outcomes.\nFor more than a decade, we have built our business around one belief: the best technology makes great people better. Our teams of strategists, creatives, analysts, and technologists use Omega, our AI operating system, to surface opportunities faster, investigate what is driving performance, and execute approved work with greater speed and precision. Behind Omega is Iris, our proprietary intelligence layer, built on years of real performance data, strategic frameworks, testing, and learnings from across our client portfolio. AI expands the capacity of our people to think, create, solve harder problems, and make better decisions. Human judgment, creativity, and accountability remain central to how we work. \nAs a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. We partner closely with our clients as an extension of their teams, working across strategy, execution, and measurement to identify what is truly blocking growth and determine what to do next. Our culture is built on people who are curious, ambitious, accountable, and committed to delivering meaningful results for our clients and for one another.\nAt Power Digital, we believe the future belongs to teams that combine the best talent with the best technology. We are building that future today.\nKey Responsibilities:\nClient Relationship Management: Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business objectives. Conduct regular meetings and communication with clients to gather feedback and provide updates\nCross-Functional Orchestration: Drives alignment across design, development, and strategy teams through clear briefs, timelines, and acceptance criteria, ensuring seamless handoffs and execution.\nPOD Coordination & Alignment: Act as the central coordinator across the pod, partnering with Account Directors and assigning tasks to designers and developers to ensure efficient execution. Align priorities, manage resource allocation, and ensure all team members have clear direction, timelines, and requirements to successfully deliver against client goals.\nCommunication & Transparency: Communicate project status, updates, and recommendations clearly to clients and internal teams. Own all client communication and ensure stakeholders are consistently informed and aligned.\nClient Portfolio:Manages a portfolio of 5-10 clients simultaneously, owning relationships, delivery, and performance across accounts of varying size, complexity, and scope, while maintaining responsibility for a book of business contributing ~$27K+ in monthly recurring revenue and ensuring high-quality service, retention, and growth. Effectively balances high-touch and lower-touch clients by prioritizing time and resources based on client needs, revenue impact, and growth opportunities.\nProactive Account Leadership: Anticipates client needs, identifies growth opportunities, and surfaces risks early, bringing forward recommendations and solutions without being prompted.\nClient Retention: Maintain 90% of MRR from your client book of business \nTeam Support: Step in to lead as AM across other accounts outside of your book of business when deemed necessary\nAI & Technology Utilization: Leverage AI tools (e.g., for task automation, summarization, QA, and insight generation) to improve efficiency, reduce manual work, and enhance output quality.\nUtilize and leverage Power Digital's Nova ecosystem as it relates to your department.\nMarket Knowledge: Stay up-to-date with industry trends, emerging technologies, and best practices to provide valuable insights to clients\nKey Performance Indicators (KPIs)\nClient Relationship & communication: Acknowledges all client Slack/email messages within 2-3 business hours and provides substantive updates within 1 business day. Share agendas 24 hrs before calls and send meeting recap + action items within 24 hrs after.\nHow they get there: Demonstrates exceptional account leadership by gaining trust and providing support to their accounts. Owns client communication by keeping every stakeholder up to date, both internal & external. \n Resource & tools management: Maintain operational excellence across projects by achieving 90% on-time delivery of tasks in Asana each month; ensure 100% ticket hygiene (every active ticket must include acceptance criteria, links/assets, owner, estimate, due date, and status).\nHow they get there: Must be able to coordinate the resources accordingly in order to successfully meet the project needs. In between growth status meetings, provide a status/pipeline update at least once on all in-progress tickets until closure. \nProduct quality & results: Ensures a QA rework rate of 5% of deliverables, post-live rate of 2-3 issues per sprint within the entire book of business. \nHow they get there: As a result of their management/ coordination, they are able to meet the needs of the project in a timely and successful manner.\nClient Satisfaction: Achieve an average client satisfaction score of 4.5 out of 5 on feedback surveys within the first 3 and 6 months with the client. \nHow they get there: Ensure clients are satisfied with conversion rate optimization efforts and overall service by improving client feedback and satisfaction levels. This will be accomplished by regularly communicating progress, proactively addressing client needs, and resolving any concerns that arise.\nClient Escalation: Ensure client escalations are resolved and churn is avoided by maintaining95% escalations closed with the client retained and active 60 days post resolution, proactively and accurately logging 100% of escalations on a weekly basis in the CS Sentiment Sheet \nHow they get there: Partnering with the escalation lead assigned to define an action plan and providing at least two updates per week to clients and CS team until closure.\nMost Important Things (MITs)\nAssertive Communication: Maintain clear communication with our internal and external teams. Drive agendas, notes, status, and next steps aligning timelines, scope, and outcomes.\nClient Retention: Maintain monthly recurring revenue retention & prevent churn risks. \nTechnology Utilization (AI & Tools): Leverage AI and internal tools to improve efficiency, quality, and scalability.\nCross-Functional Orchestration: Coordinate design/dev/AD seamlessly with crisp handoffs and clear acceptance criteria.\nProactive Ownership: Anticipate needs, identify risks early, and take action before issues arise.\nResource Planning & Allocation: Understand pod capacity and capabilities end-to-end; build realistic weekly plans; proactively re-prioritize and reassign as needs change to maintain service quality and hit deadlines.\nOperational Excellence: Impeccable attention to detail, organization, and documentation, own the project lifecycle with clear acceptance criteria, thorough QC, and on-time deliverables.\nStrategy & Execution Balance: Balance strategic thinking with high-quality execution, ensuring ideas translate into measurable impact.\nRole Requirements:\nBachelor's degree in Marketing, Business, Communication, or a related field. Master's degree is a plus\n1-3+ years of experience in account management within a marketing agency environment\nStrong knowledge of marketing strategies, digital marketing, and advertising concepts.\nProficiency in using project management and collaboration tools such as Clickup, Basecamp, and Asana\nExcellent communication and presentation skills, both written and verbal.\nLeadership experience with the ability to mentor and guide junior team members.\nProficiency in agile methodologies, such as Scrum, and the ability to adapt to changing project requirements\nExceptional organizational skills and attention to detail\nProblem-solving skills with the ability to think critically and strategically\nProven ability to manage multiple clients at once while maintaining quality and responsiveness\nExperience or familiarity with AI tools to improve workflows and productivity is a plus\nStrong client-facing skills, including the ability to build and maintain relationships\nEnglish proficiency: B2 minimum\nPower Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.\nPlease be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/. If you have any doubts about the\nPower Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.\nPlease be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/. If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at  before taking any further action in relation to the correspondence.","description_format":"text","description_chars":10981,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Creative Agencies","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-08T23:00:38Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":0.9,"age_days":24,"expected_fill_days":62,"reasons":["conf:3","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/power-digital-account-manager-cro-3","json_url":"https://alion.io/job/power-digital-account-manager-cro-3.json","meta":{"generated_at":"2026-11-03T00:05:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":208,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3699},"rest":"https://alion.io/mcp/rest/get_company?id=3699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpower-digital-account-manager-cro-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpower-digital-account-manager-cro-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpower-digital-account-manager-cro-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/power-digital-account-manager-cro-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpower-digital-account-manager-cro-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2113409}},{"tool":"search_jobs","arguments":{"company":"powerdigitalmarketing.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2113409},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}