{"id":3746504,"url":"https://alion.io/job/power-group-resources-customer-service-representative","title":"Customer Service Representative","company":{"id":4509022,"name":"POWERGROUP Resources","domain":"powergroupresources.com","url":"https://alion.io/company/power-group-resources","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":null,"currency":"CAD","period":"year","gross":null,"usd_annual":35728},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T04:35:47Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.\nAs we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.\nThis role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.\nWe use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.\nKey Responsibilities\nCustomer Service & Sales\nGreet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience\nPrepare quotes, sales orders, invoices, and work orders accurately\nRecommend products and solutions based on customer needs and project requirements\nSupport customers with product selection, availability, pricing, and order timelines\nResolve customer concerns professionally and escalate issues when required\nAccount Management\nManage and maintain assigned customer accounts\nBuild strong relationships with contractors, builders, woodworkers, and retail customers\nFollow up on quotes and sales opportunities to help convert inquiries into orders\nAssist in maintaining and growing existing monthly account holder relationships\nMonitor customer purchasing trends and identify upselling and cross selling opportunities\nAdministrative & Operational Support\nCoordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment\nAssist with account receivables follow-up and customer payment inquiries\nMaintain accurate customer records within internal systems\nSupport front counter staff and assist with general operational questions and day-to-day administrative tasks as needed\nAssist outbound sales representative with marketing efforts, mass customer emailing, and lead generation\nRequirements\nMinimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.\nExcellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.\nStrong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.\nHigh attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.\nStrong problem-solving skills and the ability to resolve customer concerns professionally and effectively.\nComfortable learning technical product knowledge and recommending solutions based on customer needs.\nProficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.\nExperience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.\nExperience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.\nExperience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.\nExperience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.\nExperience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.\nBenefits\nCompetitive base salary of $50 000+ per year, based on experience and qualifications.\nOpportunities for training and professional development.\nSupportive, collaborative, and team-oriented work environment.","description_format":"text","description_chars":4753,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional 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