{"id":2504151,"url":"https://alion.io/job/power-monitors-technical-support-manager","title":"Technical Support Manager","company":{"id":4421125,"name":"Power Monitors","domain":"powermonitors.com","url":"https://alion.io/company/powermonitors","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-27T00:00:00Z","employer_posted_date":"2026-07-27","last_verified_at":"2026-10-16T00:08:40Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":81},"description":"Technical Support Manager\nLocation:Mt. Crawford, VA\nDepartment:Technical Support\nReports To:VP of Operations and Engineering\nPower Monitors, Inc. is seeking a Technical Support Managerto lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.\nIf you’re a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we’d love to hear from you!\nKey Responsibilities\nLead and support the Technical Support team, ensuring timely and high-quality customer assistance.\nProvide direct technical support for PMI products, software, and field applications.\nAct as the primary liaison between customers, Engineering, and Software Development.\nDocument, track, and analyze technical issues and recurring problems.\nContribute to testing and feedback during product development and updates.\nCreate and maintain internal technical documentation and knowledge base content.\nIdentify process improvements to enhance efficiency and customer satisfaction.\nOccasional overnight travel may be required.\nWhat We’re Looking For\nStrong PC troubleshooting skills, including driver, communication, and security issues.\nProven experience in customer technical support or IT systems support.\nExcellent problem-solving and communication skills.\nNetworking skills\nTechnical writing or documentation experience a plus.\nTechnical college degree preferred\nElectrical background or experience with electric utilities is a plus but not required.\nBenefits\nMedical, Dental, and Vision Insurance\nHealth Savings Account (HSA)\nSupplemental Insurance Options\nCompany-paid Life Insurance\nPaid Time Off (PTO)\n401(k) with Company Match\nEducation Reimbursement\n529 College Savings Contribution Matching\nAbout Power Monitors, Inc.\nSince 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. 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