{"id":3695897,"url":"https://alion.io/job/powered-by-ftgu-llc-customer-operations-manager","title":"Customer Operations Manager","company":{"id":3786315,"name":"Powered by FTGU, LLC","domain":"our-home.com","url":"https://alion.io/company/our-home","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-03T18:00:40Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T14:45:21Z","board_verified":false,"closed_at":"2026-11-05T14:45:21Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"As a family of brands, it is Our Home's ethos to create and provide delicious, wholesome snacks to communities throughout the U.S. at a great value. We strive to create snacks that offer nourishment and a warm and welcoming sense of familiarity. Our Home is not just the house we live in, but the communities of which we are a part. Our Home gets the best snacks into hands, homes, and communities around the country so that we can flourish together.\nWe believe that a unified culture and shared values are essential to our success. At Our Home...\nWe have Growth Mindsets: We grow ourselves, our teams, and our company, both personally and professionally.\nWe embrace Integrity & Accountability: We do what we say we are going to do, and take ownership of our actions.\nWe Push the Boundaries: We challenge the status quo, and are creative problem solvers who win where others don't.\nWe believe that we are Stronger Together: Collaboration is at the center of what we do. We win and lose together.\nOur Home makes snacks for everyone and will continue to be known for flavorful snacks with better ingredients that satisfy every occasion and craving. We deliver this through our portfolio of household favorite snack brands, including Pop Secret, From The Ground Up, Food Should Taste Good, Popchips, RW Garcia, Good Health, Parm Crisps, Sonoma Creamery, and You Need This. Our Home is one of the fastest growing Better For You food brands in the country and this explosive growth requires great people with a passion for better-for-you snacks.\nWe are seeking a Customer Operations Representative, who will support and work effectively with Sales, Marketing, Finance, Supply Chain and other departments to provide best-in-class service to our CPG customers. This position makes it significantly easier for our customers (external and internal) to conduct business by providing a single source of contact for all levels of support for all Our Home brands. This role completes all customer inquiries in a manner that meets or exceeds expectations and drives a dynamic customer experience. They also play an integral role in following the life cycle of the order and is responsible for handling complex issues throughout the order fulfillment process. Proactively identifies opportunities and suggests improvements that will mutually benefit Our Home and our customers.\nKey Responsibilities\nLead by example, providing clear daily guidance and hands-on support to help the team succeed\nOwn daily order activity for assigned customers, coordinating with teammates to deliver consistent, reliable service \nServe as a trusted escalation point, bringing the right partners together to resolve complex customer and operational issues \nMonitor team performance, SLAs, and key metrics to focus team efforts and reinforce shared accountability for service results \nAnalyze large data sets to identify trends, draw actionable conclusions, and use analytics to guide team priorities, operational decisions, and service improvements \nCoach and mentor team members to strengthen skills, build confidence, and foster collaborative problem-solving \nPartner with leadership to advance process improvements and initiatives, aligning team contributions with shared goals \nTake an active role in training, onboarding, and knowledge sharing to build team capability and a culture of mutual support \nEngage teammates in identifying workflow improvements and efficiency opportunities that strengthen how the team works together\nScope & Expectations\nBalance ownership of individual deliverables with proactive team support, modeling accountability and a team-first approach \nBuild strong cross-functional partnerships to influence service strategy, align priorities, and unite teams around shared customer outcomes \nRequirements\nA minimum of 5 years of experience in Customer Service/Operations, Order Entry, CPG, Supply Chain, or related field\nBachelors degree in a relevant field preferred\nDemonstrated experience managing teams, including setting clear expectations, coordinating workloads, coaching and developing team members, and fostering collaboration and shared accountability for service goals\nExcellent organizational and time management skills. Ensure immediate and appropriate actions are taken to support our customers and business partners. \nMust be able to prioritize, organize and work independently with minimal supervision and remain productive at all times \nAbility to professionally and effectively interact with all levels of employee/personnel and customers (internal & external). Must be able to work in a team environment and possess problem solving skills. \nExcellent interpersonal and professional communication skills; both written and verbal \nMust be focused and result oriented toward accomplishment of team and organizational goals. Develop a strong understanding of our customers, processes, products and system tools\nAbility to solve practical problems and deal with a variety of factors in situations where limited standardization exists. \nDemonstrated ability to analyze and interpret large data sets, identify trends and root causes, draw sound conclusions, and translate analytical insights into actionable recommendations that guide decision-making and effective problem resolution \n Familiarity with ERP/MRP order processing systems, NetSuite preferred \nBenefits\n Health Care Plan (Medical, Dental & Vision)\n 401k Plan with Company Match\n Paid Time Off (Vacation, Sick & Public Holidays)\n Life Insurance (Basic, Voluntary & AD&D)\n Parental Leave\n Short Term & Long Term Disability\n No recruiters, please","description_format":"text","description_chars":5612,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T18:00:40Z"},{"event":"close","at":"2026-11-05T14:45:21Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/powered-by-ftgu-llc-customer-operations-manager","json_url":"https://alion.io/job/powered-by-ftgu-llc-customer-operations-manager.json","meta":{"generated_at":"2026-11-09T14:27:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19780,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3786315},"rest":"https://alion.io/mcp/rest/get_company?id=3786315"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpowered-by-ftgu-llc-customer-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpowered-by-ftgu-llc-customer-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpowered-by-ftgu-llc-customer-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/powered-by-ftgu-llc-customer-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpowered-by-ftgu-llc-customer-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3695897}},{"tool":"search_jobs","arguments":{"company":"our-home.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3695897},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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