{"id":2692059,"url":"https://alion.io/job/poweredbyleo-associate-facilities-manager-rm","title":"Associate Facilities Manager - R&M","company":{"id":4421845,"name":"Leo","domain":"poweredbyleo.com","url":"https://alion.io/company/poweredbyleo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wall, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2247},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T19:24:04Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T00:12:58Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Description\nLeo is a portfolio of trusted service companies operating under one brand. Our family includes Academy Locksmith, Firstline Lock & Door, First Choice Facilities, Caliber, CLM, Impact, and others - all Powered by Leo. By operating as one team, we invest in our people, systems, and shared ways of working, while continuing to support the local teams and relationships that define our businesses. The result is consistent, reliable service and more opportunity for our people to grow and make an impact.\nSummary:\nTh Associate Facility Manager offers independent contributions to responding to multiple client inquiries; (2) work order updates; and (3) extensive follow-ups. It supports proposal creation, dispatches, scope development, and job follow-ups while providing updates directly to their clients. This position requires organizational skills, attention to detail and a cooperative approach with in/external personnel.\nJob Responsibilities:\nResponsible for accepting R&M (repair and maintenance) work orders from assigned Client accounts. The Associate Facility Manager also acts as a dispatch who follows up and oversees R&M projects from inception through completion, as needed to ensure Client service levels are maintained.\nSources vendors nationwide using an in-house database or internet search engines to fulfill work order needs at various job sites for routine maintenance, and priority services.\nPosition acts as the first level to obtain an assessment, pricing, &/or quotes for necessary repairs and obtains client approvals or communicates with corporate offices to request increases, client pricing, and bid submittals based on client protocol, to proceed as needed.\nAssist the Facilities Manager (FM) with client’s work order verification and the acceptance process.\nVerify scope of work at the store level.\nObtain price quotes from vendors.\nReview and enter quotes into the system.\nMatch and assign the appropriate vendor for the work order per trade and client’s rate.\nEnsure the timely dispatch of vendors; follow up with clients and vendors to ensure job completion.\nObtain lead times.\nFacilitate and assist with any customer escalations as needed.\nAssist FM in evaluating and reconciling vendor’s invoice.\nConsistently follow up on the details of work orders from inception to completion.\nUpdate status and details of all work orders as appropriate for jobs life cycle in work order management system that includes but is not limited to: Scope Confirmation, Location Contact/Communication, Job ETA, Technician Arrival, Work Completed, Additional Work Needed, Cost Updates, 3rd Party Communication, FM Team Updates, Job Completion Confirmation, and Return Trip Information.\nNavigate and provide updates as needed in any third-party client systems as needed.\nDispatch work order assignments (Emergency & 24 Hours) as needed.\nFollow up on all new calls (After-Hours & Weekend Service).\nOther duties as required or assigned\nRequirements\n3+ years in Customer Service or any equivalent combination of training and experience\nPrior experience in a Work Management System\nExperience in facilities or property management\nPreferred: 2 years of retail facilities management experience\nStrong organizational skills\nAttention to detail\nPossess friendly disposition\nAdaptable and able to work in a fast-paced environment.\nDemonstrates attention to detail and accuracy.\nPossess excellent time management skills.\nAbility to multi-task\nProblem resolution skills\nDisplay professional written and verbal communication skills\nSelf-motivating\nApproachable\nSalary range: $58,000-$67,000/yr plus bonus\nSalary Description\n$58,000-67,000/yr plus 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