{"id":1819223,"url":"https://alion.io/job/powerschool-customer-success-manager","title":"Customer Success Manager","company":{"id":20238,"name":"PowerSchool","domain":"powerschool.com","url":"https://alion.io/company/powerschool","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":58700,"max":82900,"currency":"USD","period":"year","gross":null,"usd_annual":82900},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-04T04:20:08Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-15T01:31:04Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Overview\nAbout PowerSchoolAt PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem-from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.\nTeam Overview\nOur Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers.\nResponsibilities\nDescription The Customer Success Manager is an expert in uncovering customer needs, risks, and opportunities through structured conversations and data-driven analysis. This role is responsible for ensuring customers achieve successful outcomes, driving proactive retention strategies, and partnering closely with internal teams to strengthen renewal readiness and expansion opportunities.\nThis is an individual contributor role requiring strong critical thinking, influence without authority, and exceptional communication.\nYour day-to-day job will consist of:\nCustomer Discovery & Insight Development: \nLead deep-dive investigative conversations with customer stakeholders to uncover goals, constraints, risks, and growth opportunities. \nConnect qualitative input with usage trends, support patterns, and operational data to form actionable insights. \n Value Orchestration & Retention Strategy: \nPartner with cross-functional teams (Support, Services, Product, Sales, and State/Partner teams) to execute retention playbooks and accelerate issue resolution. \nEnsure customers achieve measurable outcomes tied to renewal timelines and district priorities. \nAdoption & Engagement Ownership: \nGuide customers through structured adoption programs mapped to maturity and product footprint. \nIdentify and close adoption gaps, increase stakeholder engagement, and drive improvements in CSAT/NPS. \nRisk Identification & Mitigation: \nContinuously evaluate customer health through data signals and leadership engagement quality. \nProactively surface risks early and lead the creation of “Get to Green” plans with clear actions, owners, and success metrics. \n Executive Alignment & Value Storytelling: \nCo-lead Executive Business Reviews (EBRs) with Sales to communicate business outcomes, product value, risk posture, and forward-looking initiatives. \nGrowth & Expansion Partnership \nIdentify expansion signals through investigative discovery and usage insights. \nCollaborate with Sales to build value-based cases for expansion - Sales manages commercial negotiation; you provide insight and advocacy. \nForecasting & Reporting: \nMaintain accurate health and risk forecasts that inform renewal readiness. \nDeliver data-driven recommendations to leadership on trending risks, adoption gaps, and strategic opportunities. \nProcess Improvement & Change Agility \nContribute to refining scalable CSM processes and best practices. \nNavigate ambiguity with structured thinking, clear prioritization, and outcome-driven decision-making. \nCustomer Advocacy: \nServe as a senior point of escalation for adoption, value, or experience challenges. \nAdvocate internally for durable solutions that strengthen long-term partnership. \nQualifications\nQualifications\nMinimum Qualifications\nMinimum of 2 years in Customer Success, Account Management, Consulting, or related roles in SaaS or technology-enabled environments. \nProven experience leading investigative customer conversations that reveal underlying needs, risks, and expansion opportunities. \nDemonstrated ability to orchestrate cross-functional initiatives without direct authority. \nExperience with health/risk forecasting, renewal readiness, and account planning. \nStrong analytical and storytelling skills - ability to translate data into actionable insights. \nAbility to travel regionally 30%-45%\nPreferred Qualifications\nExperience with EdTech SaaS, K-12 districts, public sector, or enterprise accounts. \nFamiliarity with renewal motions and value-based selling concepts; ability to craft outcome aligned narratives. \nExperience with Salesforce CRM, Co-Pilot and other AI tools, and Customer Success platforms for health scoring, usage analysis, and risk management. \nCompensation & Benefits\nCompensation & Benefits\nPowerSchool offers the following benefits:\nComprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)\nFlexible Spending Accounts and Health Savings Accounts\nShort-Term Disability and Long-Term Disability\nComprehensive 401(k) plan\nGenerous Parental Leave\nUnrestricted paid time off (known as Discretionary Time Off - DTO)\nWellness Program, including ClassPass & Employee Assistance Program\nTuition Reimbursement\nOptional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage\nA reasonable estimate of the base compensation range for this position is $58,700 - $82,900 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.\nEEO Commitment\nEEO Commitment\nPowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing .","description_format":"text","description_chars":6196,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Learning Management Systems"],"lifecycle":[{"event":"open","at":"2026-10-04T04:20:08Z"},{"event":"close","at":"2026-10-06T07:46:55Z"},{"event":"reopen","at":"2026-10-06T10:33:29Z"},{"event":"close","at":"2026-10-08T11:31:24Z"},{"event":"reopen","at":"2026-10-08T20:08:46Z"},{"event":"close","at":"2026-10-10T14:12:22Z"},{"event":"reopen","at":"2026-10-10T22:54:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7","filings_12m":7,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":167500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.259,"p_room":0.35,"age_days":10,"expected_fill_days":2,"reasons":["conf:0","urgency","velocity","win:tail","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":82900,"is_top_pay":true},"html_url":"https://alion.io/job/powerschool-customer-success-manager","json_url":"https://alion.io/job/powerschool-customer-success-manager.json","meta":{"generated_at":"2026-10-15T03:59:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5720,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20238},"rest":"https://alion.io/mcp/rest/get_company?id=20238"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpowerschool-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpowerschool-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpowerschool-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/powerschool-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpowerschool-customer-success-manager"}]}