{"id":657722,"url":"https://alion.io/job/powtoon-account-manager","title":"Account Manager","company":{"id":684565,"name":"Powtoon","domain":"powtoon.com","url":"https://alion.io/company/powtoon","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United 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into engaging, scalable experiences across the workforce.\nAs our Enterprise business continues to grow, we are looking for a commercially-minded Account Manager to partner with strategic customers, drive measurable business outcomes, and own retention and expansion across a portfolio of Mid-Market and Enterprise accounts.\nThis is a strategic, commercially accountable role focused on:\nAccount management, customer outcomes\nrevenue retention\nexpansion growth\nexecutive stakeholder management\nlong-term partnership building\nYou will work closely with Sales, Product, and Leadership teams while acting as a trusted advisor to some of the world’s most recognised organisations.\nWhat You’ll Be Responsible For\nManage and grow a portfolio of Enterprise and Mid-Market customers\nBuild trusted relationships with senior stakeholders across L&D, HR, Internal Communications, Enablement, IT, and Transformation teams\nDeeply understand customer goals, organisational priorities, and success metrics\nDrive onboarding, adoption, engagement, and long-term value realisation\nLead strategic business reviews focused on outcomes, ROI, and growth opportunities\nIdentify and progress expansion opportunities in partnership with Account Executives\nUse customer data and platform insights to proactively drive adoption and reduce risk\nAct as the voice of the customer internally by collaborating closely with Product and Leadership teams\nHelp customers scale their use of AI-powered communication and enablement across their organisation\nWhat Makes Someone Successful Here\nYou’re commercially minded and genuinely enjoy helping customers succeed\nYou’re consultative rather than reactive\nYou know how to build credibility with senior stakeholders\nYou can uncover business pain points and translate them into growth opportunities\nYou combine relationship-building skills with analytical thinking\nYou thrive in fast-moving environments where ownership and autonomy matter\nYou’re excited by AI, transformation, and the future of workplace communication\nRequirements\nWhat We’re Looking For\n3-6+ years experience in Customer Success, Account Management, or commercial post-sales roles within B2B SaaS\nExperience owning retention, renewals, or expansion targets\nComfortable managing Enterprise or strategic customer relationships\nStrong commercial acumen and analytical capability\nAbility to interpret customer usage data and translate insights into action plans\nStrong discovery, presentation, and storytelling skills\nExperience partnering closely with Sales teams on expansion opportunities\nExcellent written and spoken English\nNice to Have\nExperience working with Enterprise L&D, HR, Internal Communications, or Enablement teams\nExperience with AI-enabled, transformation, or communication-focused platforms\nFamiliarity with HubSpot, Salesforce, Gainsight, or similar CRM/CS tools\nBenefits\nWhy Join Powtoon?\nJoin a profitable, growing global SaaS company used by millions worldwide\nWork with globally recognised Enterprise customers\nPlay a visible role in one of the company’s fastest-growing business areas\nBe part of a collaborative, ambitious, and entrepreneurial culture\nHybrid working from our Central London office (Aldwych)\nWeekly Deliveroo allowance\nFully stocked office\nVolunteering initiatives\nCycleScheme","description_format":"text","description_chars":3615,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Generative Video","Consumer & Utility 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