{"id":2467333,"url":"https://alion.io/job/ppc-flex-customer-service-specialist-3","title":"Customer Service Specialist","company":{"id":2571424,"name":"PPC Flex","domain":"ppcflex.com","url":"https://alion.io/company/ppcflex","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"C","score":65,"open_postings":29,"ghost_share":0.586,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kansas City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2025-07-24T16:57:00Z","employer_posted_date":"2025-07-24","last_verified_at":"2026-10-24T00:03:17Z","board_verified":true,"closed_at":null,"days_open":456,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":455},"description":"The Customer Account Specialist position is responsible for providing best in class customer service to Sales and a portfolio of assigned customers. Accountable for managing customer orders through the pipeline to facilitate growth of existing accounts. In the event of absence, these job responsibilities will be covered by an employee in the “CSS role” or “Manager or Director of Service” position.\nResponsibilities and Duties:\nThis job description and performance standard document has been prepared as a guide to ensure better communication and understanding. All responsibilities, however, have not been included, nor could they be. Your Supervisor/Manager may from time to time ask you to perform other related duties not specifically included in this description. Likewise, this description will be revised when required to meet current business needs.\nCustomer Centric Focus:\nPartners with Sales to create new customer items; use PLS form to create items in Radius.\nEnters customer sales orders; ensuring all requirements have been met per order (product/order mins, pricing details, Leadtime needs)\nDelivers complete, accurate, and timely sales order details to support internal order processing.\nReview open order reports daily and drives communication-advising customers on change in dates.\nCreate shipping release with a high level of accuracy; to achieve on time delivery.\nManage expedited shipments as necessary, with required management approval.\nCreate expedited sales order requests with scheduling as needed.\nResponsible for processing Returns and Credit as needed. Provide timely feedback so customers have an effortless experience.\nAdd, modify customer contacts in Salesforce CRM- data is leveraged for satisfaction surveys, marketing, and tradeshow announcements.\nLeverage Salesforce CRM to collect insights into customer expectations. Along with capture interactions via service calls, successes, and problems to drive ongoing improvements.\nLiaise as needed with cross-functional internal teams (including Pre-media, Engineering, Supply Chain, Scheduling, Quality, Production and Shipping) to improve the entire customer experience.\nEscalate internal systematic/process concerns until final solution/resolution is provided to customer.\nMaintain product awareness- technical understanding of our products/processes.\nProcess and manage non-conformances with internal and external customers.\nProvide samples to customers.\nAttain pricing or price lists on existing items as needed\nMay require light travel to internal meetings or customer meetings.\nSkills and Qualifications:\nExceptional customer-facing communication skills; excellent listening skills\nAction-oriented, assertive, and diplomatic.\nThis position requires an individual who enjoys working with a sense of urgency and creative problem-solving.\nThrives on challenges.\nAttitude- friendly, patient, positive\nValues teamwork and supports team environment.\nCollege degree preferred or 2+ years of experience in a Customer Service role in a manufacturing environment.\nWorking Conditions and/or Physical Requirements:\nHybrid Office position: 3 days in local office with 2 remote- scheduled with Manager.\nMust be able to work during the hours between 8 a.m. and 5 p.m.\nMust be capable and willing to work more than a normal workweek with notice, as outlined in the\nPersonnel Handbook, as work level demands dictate.\nMust be able to distinguish and ensure accuracy of work in a fast-paced production environment.\nMust be able to identify, prioritize, and meet multiple expectations for area of responsibility.\nMust have the physical dexterity to bend, stand, flex, and reach as the position dictates.\nMust be able to use the Company’s software efficiently and effectively.\nMust travel as required; overnight travel may be required.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.","description_format":"text","description_chars":3917,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Packaging & Labeling","Packaging Design"],"lifecycle":[{"event":"open","at":"2026-10-13T18:58:19Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.094,"p_room":0.28,"age_days":455,"expected_fill_days":24,"reasons":["conf:7","stale_co","wave","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":true},"html_url":"https://alion.io/job/ppc-flex-customer-service-specialist-3","json_url":"https://alion.io/job/ppc-flex-customer-service-specialist-3.json","meta":{"generated_at":"2026-10-24T03:40:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5825,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2571424},"rest":"https://alion.io/mcp/rest/get_company?id=2571424"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fppc-flex-customer-service-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fppc-flex-customer-service-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fppc-flex-customer-service-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ppc-flex-customer-service-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fppc-flex-customer-service-specialist-3"}]}