{"id":2467282,"url":"https://alion.io/job/ppc-flex-customer-service-specialist","title":"Customer Service Specialist","company":{"id":2571424,"name":"PPC Flex","domain":"ppcflex.com","url":"https://alion.io/company/ppcflex","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"C","score":66,"open_postings":30,"ghost_share":0.567,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oak Creek, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-09T17:37:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T17:46:59Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":12},"description":"Are you someone who thrives on solving problems, building strong customer relationships, and being the go-to expert others rely on? Do you love working in a fast-paced environment where no two days are the same? If so, we’d love to meet you!\nWe’re looking for an energetic, customer-obsessed Senior Customer Service Specialist to support our Sales team and a portfolio of key customers-while also serving as a mentor and leader within our Customer Service team.\nWhat You’ll Be Doing\nAs a Customer Service Specialist, you’ll play a critical role in delivering a best-in-class customer experience from order entry to final delivery.\nCustomer Experience & Order Management\nOwn customer orders end-to-end, ensuring accuracy, pricing, lead times, and on-time delivery\nProactively review open orders and communicate changes before customers have to ask\nCreate shipping releases and manage expedited shipments when needed\nProcess returns, credits, samples, and pricing requests with speed and accuracy\nPartner closely with Sales and cross-functional teams (Scheduling, Supply Chain, Production, Quality, Engineering, and more)\nCRM & Process Excellence\nMaintain customer data and contacts in Salesforce CRM\nCapture customer insights, interactions, and trends to drive continuous improvement\nEscalate and resolve system, process, or order issues-seeing them through to closure\nMaintain strong product and process knowledge\nSenior-Level Impact\nIn this leadership-focused role, you’ll go beyond day-to-day service:\nLead customer meetings focused on open orders, inventory, and service performance\nCreate custom reports, spreadsheets, SOPs, and training materials\nAssist Sales with onboarding new customers and managing high-level accounts\nLead or participate in special projects that improve customer service processes company-wide\nWhat We’re Looking For\nExceptional customer-facing communication and listening skills\nAction-oriented, diplomatic, and comfortable working with urgency\nPositive, patient, and team-focused attitude\nStrong problem-solver who thrives on challenges\nAbility to juggle multiple priorities in a fast-paced manufacturing environment\nApply today and help us deliver 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