{"id":3901584,"url":"https://alion.io/job/ppg-auxiliar-de-servicio-al-cliente","title":"Auxiliar de Servicio al Cliente","company":{"id":8313,"name":"PPG","domain":"ppg.com","url":"https://alion.io/company/ppg","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":108,"ghost_share":0,"stale_share":0.861,"repost_share":0.009,"time_to_fill_p50_days":16,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Medellín, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T04:52:00Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Propósito del Cargo\nBrindar una experiencia de servicio excepcional a clientes internos y externos mediante la gestión eficiente de pedidos, la atención y resolución de requerimientos, consultas, quejas y reclamos (PQR), garantizando el cumplimiento de los acuerdos de servicio, la oportuna ejecución de los procesos comerciales y la generación de relaciones de confianza que contribuyan a la satisfacción y fidelización de los clientes.\nResponsabilidades Principales\nGestionar el registro, procesamiento y seguimiento de pedidos de venta en los sistemas de información de la compañía, garantizando exactitud y oportunidad en la ejecución.\nAsegurar la trazabilidad y atención de los requerimientos de los clientes, de acuerdo con los acuerdos comerciales y los estándares de servicio establecidos.\nAnalizar, gestionar y dar respuesta a quejas, reclamos y solicitudes, cumpliendo con la normativa vigente y los lineamientos corporativos.\nAtender y realizar seguimiento a consultas relacionadas con productos, servicios, disponibilidad e información comercial.\nMonitorear indicadores de gestión asociados al proceso de servicio al cliente y cumplimiento de pedidos.\nProporcionar información oportuna sobre disponibilidad de productos a clientes y equipos comerciales.\nGestionar la emisión de notas crédito derivadas de novedades comerciales, técnicas o logísticas, de acuerdo con los procedimientos internos.\nGenerar y administrar la documentación requerida para atender solicitudes y novedades reportadas por clientes internos y externos.\nAtender los diferentes canales de comunicación habilitados por la compañía (correo electrónico, telefonía corporativa y plataformas digitales), asegurando respuestas oportunas y efectivas.\nElaborar y compartir reportes e informes relacionados con el estado de los pedidos y la gestión del servicio para las áreas involucradas en la cadena de suministro.\nPresentar de manera periódica los resultados de gestión e indicadores a la coordinación y liderazgo de Servicio al Cliente.\nParticipar activamente en iniciativas de mejora continua orientadas a optimizar la experiencia del cliente y la eficiencia operativa.\nRequisitos\nFormación Académica\nTecnólogo en Administración de Empresas, Mercadeo, Logística, Negocios o áreas afines.\nExperiencia\nMínimo un (1) año de experiencia en procesos de servicio al cliente, atención de requerimientos, gestión de pedidos o actividades relacionadas con soporte comercial y administrativo.\nConocimientos y Competencias\nServicio y orientación al cliente.\nComunicación efectiva y asertiva.\nCapacidad de organización y gestión del tiempo.\nSeguimiento y control de procesos logísticos y comerciales.\nManejo de sistemas ERP.\nDominio intermedio de Microsoft Excel.\nHerramientas de inteligencia artificial aplicadas a la productividad.\nAnálisis y resolución de problemas.\nOrientación a resultados y cumplimiento de acuerdos de servicio (SLA).\nTrabajo colaborativo y relacionamiento con equipos multidisciplinarios.\nMentalidad de mejora continua.\nCompetencias Clave PPG\nEnfoque en el cliente.\nExcelencia operacional.\nResponsabilidad y sentido de urgencia.\nAdaptabilidad al cambio.\nColaboración e influencia.\nAtención al detalle y calidad en la ejecución.\nHow we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.\nAbout us:\nPPG: WE PROTECT AND BEAUTIFY THE WORLD ®\nThrough leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.\nThe PPG Way 2030\nWe are customer champions\nProactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.\nWe act with purpose and speed\nAgile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.\nWe are excellent operators\nProductive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.\nWe compete to win\nFuture-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.\nWe are PPG proud\nStrong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.\nAt PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.\nPPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.\nIf you need an adjustment due to a disability, please email .\nPPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. \nOur employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.\nPPG values your feedback on our recruiting process. 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