{"id":3260380,"url":"https://alion.io/job/ppg-customer-service-executive","title":"Customer Service Executive","company":{"id":8313,"name":"PPG","domain":"ppg.com","url":"https://alion.io/company/ppg","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":82,"ghost_share":0,"stale_share":0.988,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2024-10-09T00:00:00Z","employer_posted_date":"2024-10-09","last_verified_at":"2026-10-26T21:43:58Z","board_verified":true,"closed_at":null,"days_open":747,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":747},"description":"As the Customer Service Executive, you will need to ensure customer orders are processed on time and in full, according to purchase orders requirements. Working with sales/ commercial team with logistic arrangement and after sales administration. Attempt to all IC customer enquiries and claims, resolve in prompt manners. You will be reporting directly to Regional Customer Experience Manager and you will work onsite at PJ Plant.\nMain Responsibilities\nProcess all incoming purchase orders from customers against supply charter and provide acknowledgement.\nFollow-up with relevant stakeholders to ensure delivery is made in accordance to the requested date which agreed with customers.\nProvide update to customers on purchase order delivery progress. Information to include material availability status, any delivery risk and possible mitigation actions.\nTo liaise with demand and material planners to ensure necessary safety stocks for fast moving inventories are replenished based on monthly and 3 months look-ahead sales forecast.\nEnsure all purchase order deliveries are complete with required documentation -COA, color chips if needed.\nEscalate to AR team for customers facing credit-block status with payment progress.\nBe the interface on any customer enquiry about product substitution, product application, complain. Escalate all the enquiries to respective department or commercial team to get feedback to customers\nQualifications\nMinimum 4 to 5 years working experience with matrixed organization (manufacturing environmental is preferable) and delivering quality results.\nWe're also open to fresh graduates (0-1 years of experience)\nCapability in managing stakeholders with significant influencing ability at all levels in the organization.\nStrong customer relationship management or customer marketing experience.\nExperience with supply chain management and manufacturing planning are advantageous.\nKnowledge of and experience from chemical / paint industry are advantageous.\nGood verbal and written communication skills in English, with a preference for Mandarin as an additional language.\nAble to work independently with minimum supervision\nAble to handle stress and work under tight date line.\nHighly committed to work has been assigned.\nAbout us:\nHere at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.\nPPG: WE PROTECT AND BEAUTIFY THE WORLD™\nThrough leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.\nThe PPG Way\nEvery single day at PPG:\nWe partner with customers to create mutual value.\nWe are \"One PPG\" to the world.\nWe trust our people every day, in every way.\nWe make it happen.\nWe run it like we own it.\nWe do better today than yesterday - everyday.\nPPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email .\nPPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.\nBenefits will be discussed with you by your recruiter during the hiring process.\nPPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. \nOur employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.","description_format":"text","description_chars":4610,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Chemical Manufacturing","Building Materials"],"lifecycle":[{"event":"open","at":"2026-10-26T04:40:34Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.112,"p_room":0.28,"age_days":747,"expected_fill_days":9,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/ppg-customer-service-executive","json_url":"https://alion.io/job/ppg-customer-service-executive.json","meta":{"generated_at":"2026-10-26T22:43:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30791,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8313},"rest":"https://alion.io/mcp/rest/get_company?id=8313"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fppg-customer-service-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fppg-customer-service-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fppg-customer-service-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ppg-customer-service-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fppg-customer-service-executive"}]}