{"id":3832765,"url":"https://alion.io/job/ppg-customer-service-representative-aerospace-2","title":"Customer Service Representative, Aerospace","company":{"id":8313,"name":"PPG","domain":"ppg.com","url":"https://alion.io/company/ppg","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":102,"ghost_share":0,"stale_share":0.873,"repost_share":0.01,"time_to_fill_p50_days":15,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sylmar, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":68000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-11-05T19:59:54Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T10:49:42Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"PPG's Aerospace Business is looking for a Customer Service Representative to join our team onsite in Sylmar, CA! As part of our Customer Service team, you will be responsible for providing top tier service to our clients. This is an onsite position with a flex-Friday option and reporting to the Customer Service Supervisor.\nKey Responsibilities\nProcess incoming purchase orders from customers and provide acknowledgement. Obtain any necessary revisions.\nFollow-up with relevant stakeholders to ensure delivery is made in accordance with the confirmed ship dates.\nProvide updates to customers on purchase order delivery progress.\nParticipate in scheduled calls/meetings with customers to review open orders, pending returns, etc.\nAllocate parts for shipment. Work with various departments to ensure orders ship in a timely manner.\nSend Quotations and Dispositions to customers.\nWork with customers to resolve Returned Goods issues.\nAssist AR team to resolve customers issues that are blocking payments. Including discussing with customers and processing any necessary credits.\nBe the primary point of contact for customer inquiries about products, order status, or complaints. Escalate inquiries to respective department or commercial team to get feedback for customers.\nObtain and maintain Export Documentation.\nMaintain accurate and detailed records of customer complaints, orders and interactions.\nProvide support for AOG (Aircraft on Ground) requirements and carry AOG cellphone on a rotating basis (one-week intervals), to provide 24-hour support.\nWork closely with assigned customer to grow and maintain relationships, as well as cross train to support other accounts as needed.\nQualifications\nAssociates degree or 2+ years customer facing experience (Aerospace and/or manufacturing environment is preferable).\nCapable of managing stakeholders with significant influencing ability at all levels in the organization.\nStrong customer relationship management experience.\nExperience handling a high volume of emails and dealing with a wide variety of customers.\nCustomer-oriented attitude with a focus on satisfaction.\nTeam player that is focused on supporting of the company, our team and our customers.\nOnly U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply.\nThe base salary range for this position is $68,000 to $75,000, with a possibility of an annual bonus up to 4.5% of base salary. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.\nHow we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.\nAbout us:\nPPG: WE PROTECT AND BEAUTIFY THE WORLD ®\nThrough leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.\nThe PPG Way 2030\nWe are customer champions\nProactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.\nWe act with purpose and speed\nAgile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.\nWe are excellent operators\nProductive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.\nWe compete to win\nFuture-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.\nWe are PPG proud\nStrong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.\nAt PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.\nPPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.\nIf you need an adjustment due to a disability, please email .\nPPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. \nOur employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.\nPPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.","description_format":"text","description_chars":6173,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":true,"languages":[]},"benefits":["Continuous learning","Insurance coverage","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Chemical Manufacturing","Building Materials"],"lifecycle":[{"event":"open","at":"2026-11-05T19:59:54Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.629,"p_room":1,"age_days":3,"expected_fill_days":15,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/ppg-customer-service-representative-aerospace-2","json_url":"https://alion.io/job/ppg-customer-service-representative-aerospace-2.json","meta":{"generated_at":"2026-11-09T14:27:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19778,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8313},"rest":"https://alion.io/mcp/rest/get_company?id=8313"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fppg-customer-service-representative-aerospace-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fppg-customer-service-representative-aerospace-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fppg-customer-service-representative-aerospace-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ppg-customer-service-representative-aerospace-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fppg-customer-service-representative-aerospace-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3832765}},{"tool":"search_jobs","arguments":{"company":"ppg.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3832765},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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