{"id":3230054,"url":"https://alion.io/job/ppg-senior-customer-service-operations-manager","title":"Senior Customer Service Operations Manager","company":{"id":8313,"name":"PPG","domain":"ppg.com","url":"https://alion.io/company/ppg","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":85,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wrocław, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-28T15:47:10Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"At PPG, we are looking for an experienced and inspiring leader to join our Customer Service organization in EMEA. This is a unique opportunity to lead a large, multifunctional team supporting critical business operations across Customer Support, Order Management, Export Compliance, Pricing, Reporting, Data Management, Business Analysis, and Product Analysis.\nAs a Senior Customer Service Operations Manager, you will play a key role in shaping service delivery excellence across the region, driving continuous improvement initiatives, and building strong partnerships with business stakeholders. You will lead a team of leaders and specialists, balancing strategic priorities with operational execution while contributing to both regional and global initiatives.\nThis role reports to: Head of Customer Service Operations\nLocation: Curie-Skłodowskiej 12, Wrocław\nWork Model: Minimum 3 days in the office/week\nKey Responsibilities:\nLead, coach, and develop a team of leaders and specialists, fostering a culture of high performance, accountability, and continuous improvement.\nOversee end-to-end Customer Service operations, including order management, customer support, pricing, reporting, export compliance, and data management activities.\nEnsure efficient workload planning, resource utilization, cross-training, and operational continuity across teams.\nBuild strong relationships with business stakeholders across EMEA and act as a trusted partner to internal customers.\nDrive process optimization, automation, and operational excellence initiatives to improve service quality and efficiency.\nSupport the resolution of complex customer escalations and business-critical issues.\nMonitor team performance, KPIs, SLAs, and business metrics, providing insights and recommendations to senior leadership.\nEnsure data accuracy, compliance, reporting quality, and adherence to company policies and regulatory requirements.\nLead or support process transitions, organizational changes, and continuous improvement projects.\nCollaborate with cross-functional teams to align customer service activities with business priorities and strategic goals.\nPromote PPG values and foster a culture of engagement, learning, and development.\nOur Requirements:\nBachelor's degree or equivalent professional experience; Master's degree is a plus.\nMinimum 5 years of leadership experience within Customer Service, Order Management, Shared Services, Supply Chain, or a related environment.\nProven experience managing large teams and complex operational structures.\nStrong people leadership, coaching, and stakeholder management skills.\nFluency in English.\nExcellent communication, presentation, and influencing skills.\nStrong analytical, problem-solving, decision making, and organizational capabilities.\nCustomer- and business-oriented mindset with a focus on operational excellence and continuous improvement.\nExperience leading transformation, process improvement, or automation initiatives.\nStrong proficiency with MS Office and experience working with ERP, CRM, and reporting tools.\nAbility to manage multiple priorities and drive results in a dynamic environment.\nHow we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.\nAbout us:\nPPG: WE PROTECT AND BEAUTIFY THE WORLD ®\nThrough leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.\nThe PPG Way 2030\nWe are customer champions\nProactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.\nWe act with purpose and speed\nAgile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.\nWe are excellent operators\nProductive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.\nWe compete to win\nFuture-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.\nWe are PPG proud\nStrong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.\nAt PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.\nPPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.\nIf you need an adjustment due to a disability, please email .\nPPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. \nOur employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.\nPPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.","description_format":"text","description_chars":6631,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Chemical Manufacturing","Building Materials"],"lifecycle":[{"event":"open","at":"2026-10-25T07:50:23Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.314,"p_room":0.35,"age_days":35,"expected_fill_days":9,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/ppg-senior-customer-service-operations-manager","json_url":"https://alion.io/job/ppg-senior-customer-service-operations-manager.json","meta":{"generated_at":"2026-10-28T18:47:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25657,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8313},"rest":"https://alion.io/mcp/rest/get_company?id=8313"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fppg-senior-customer-service-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fppg-senior-customer-service-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fppg-senior-customer-service-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ppg-senior-customer-service-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fppg-senior-customer-service-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3230054}},{"tool":"search_jobs","arguments":{"company":"ppg.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3230054},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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