{"id":2918619,"url":"https://alion.io/job/ppg-technical-support-specialist-with-french-mfd","title":"Technical Support Specialist with French (m/f/d)","company":{"id":8313,"name":"PPG","domain":"ppg.com","url":"https://alion.io/company/ppg","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":92,"ghost_share":0,"stale_share":0.967,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wrocław, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":44000,"period":"year","method":"role_country_seniority_unknown","sample_n":86},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Agile","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-20T11:18:49Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-03T02:55:18Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"At PPG Global Business Services, we provide high-quality support to PPG teams and customers across Europe. Our culture is built on continuous improvement, collaboration, and delivering exceptional customer and employee experiences.\nAs a Technical Support Specialist, you will serve as a key point of contact for customers across multiple digital channels. You will handle complex Level 1 and Level 2 support cases, provide technical guidance, and collaborate closely with cross-functional teams to ensure timely issue resolution. In addition, you will act as a subject matter expert, supporting knowledge sharing and helping drive service excellence across the team.\nLocation: Curie-Skłodowskiej 12, Wrocław (Nobilis Business House)\nWork Model: Hybrid (3 days per week in the office)\nWhat You Will Do\nProvide professional support to customers through phone, email, chat, messaging platforms, and social media channels.\nTroubleshoot and resolve Level 1 and Level 2 customer inquiries, identifying root causes and delivering effective solutions.\nEscalate complex technical issues to appropriate support teams while maintaining ownership of customer communication.\nServe as a subject matter expert for customer support processes, tools, and digital channels.\nCollaborate with Customer Service, Digital, Operations, and Technical teams to resolve customer issues efficiently.\nUtilize CRM and ticketing systems to document, track, and manage customer requests.\nContribute to the creation and maintenance of knowledge base articles, FAQs, and self-service resources.\nAnalyze customer feedback and identify opportunities to improve processes and customer experience.\nSupport onboarding, training, and knowledge-sharing activities within the team.\nEnsure compliance with service level agreements (SLAs), quality standards, and established processes.\nWhat We Are Looking For\nFluent English and French language skills (written and spoken).\nPrevious experience in customer service, technical support, helpdesk, or a related support environment.\nStrong troubleshooting and problem-solving abilities.\nExperience working with CRM, ticketing, or customer support systems.\nGood knowledge of Microsoft Office applications.\nExcellent communication and interpersonal skills.\nCustomer-focused mindset with a proactive and solution-oriented approach.\nAbility to prioritize tasks and manage multiple requests in a fast-paced environment.\nStrong collaboration skills and ability to work effectively within an international team.\nNice to Have\nExperience supporting digital platforms or business applications.\nFamiliarity with Salesforce, SAP, ServiceNow, or similar systems.\nExperience coaching, mentoring, or sharing knowledge within a team environment.\nHow we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.\nAbout us:\nPPG: WE PROTECT AND BEAUTIFY THE WORLD ®\nThrough leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.\nThe PPG Way 2030\nWe are customer champions\nProactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.\nWe act with purpose and speed\nAgile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.\nWe are excellent operators\nProductive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.\nWe compete to win\nFuture-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.\nWe are PPG proud\nStrong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.\nAt PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.\nPPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.\nIf you need an adjustment due to a disability, please email .\nPPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. \nOur employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.\nPPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.","description_format":"text","description_chars":6217,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Insurance coverage"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Chemical Manufacturing","Building Materials"],"lifecycle":[{"event":"open","at":"2026-10-20T11:18:49Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.495,"p_room":0.75,"age_days":13,"expected_fill_days":15,"reasons":["conf:2","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/ppg-technical-support-specialist-with-french-mfd","json_url":"https://alion.io/job/ppg-technical-support-specialist-with-french-mfd.json","meta":{"generated_at":"2026-11-03T07:32:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10700,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8313},"rest":"https://alion.io/mcp/rest/get_company?id=8313"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fppg-technical-support-specialist-with-french-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fppg-technical-support-specialist-with-french-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fppg-technical-support-specialist-with-french-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ppg-technical-support-specialist-with-french-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fppg-technical-support-specialist-with-french-mfd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2918619}},{"tool":"search_jobs","arguments":{"company":"ppg.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2918619},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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