{"id":1580688,"url":"https://alion.io/job/ppl-first-operations-quality-specialist","title":"Operations Quality Specialist","company":{"id":1932483,"name":"PPL First","domain":"pplfirst.com","url":"https://alion.io/company/pplfirst","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":22,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-11T04:25:00Z","board_verified":false,"closed_at":"2026-10-11T04:25:00Z","days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nPublic Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).\nJob Summary\nThe Operations Quality Specialist is responsible for conducting independent quality audits and reviews of operational transactions, including time sheet processing, invoice entry, and purchase order activities, to ensure accuracy, completeness, compliance, and adherence to established policies and internal controls. This role serves as a quality assurance resource to operational teams by identifying errors, documenting findings, monitoring quality trends, and providing feedback that supports risk mitigation and continuous improvement. To maintain appropriate segregation of duties, the Operations Quality Specialist does not perform transaction processing, data entry, approvals, or corrective actions. Instead, the role focuses on quality oversight, compliance monitoring, training support, and quality performance analysis.\nKey Responsibilities\nQuality Assurance & Audit Execution\nPerform quality audits and reviews of timesheet data entry and processing, invoice data entry and processing, and purchase order processing.\nValidate transaction accuracy, completeness, and consistency across systems.\nExecute quality control reviews in accordance with established standard operating procedures (SOPs).\nReview rejected transactions and provide timely feedback to supervisors.\nConsistently perform at or above established Quality Assurance performance metrics and KPIs.\nCompliance, Risk Management & Internal Controls\nEnsure transactions comply with company policies, procedures, and internal control requirements.\nMaintain independence from transaction processing activities to support segregation of duties.\nEscalate high-risk, recurring, or systemic issues to leadership as appropriate.\nCase Management & Customer Support\nValidate and manage cases that follow-up by external customers.\nServe as a subject matter resource and first-level support for processors on quality-related inquiries.\nDocumentation & Reporting\nMaintain audit documentation and supporting evidence.\nDocument audit findings clearly, accurately, and objectively.\nCommunication & Stakeholder Collaboration\nCommunicate errors, exceptions, and compliance concerns to supervisors for resolution.\nReview rejected transactions and provide timely feedback to supervisors.\nTraining & Knowledge Sharing\nSupport onboarding and training of new team members on operational processes and quality standards.\nRequirements:\nStrong analytical, problem-solving, and organizational skills.\nDemonstrated ability to interpret policies, procedures, and operational requirements.\nExceptional attention to detail and commitment to accuracy.\nStrong analytical and critical-thinking abilities.\nExcellent written and verbal communication skills.\nAbility to interpret policies, procedures, internal controls, and transactional data.\nProfessional judgment, objectivity, and discretion.\nAbility to handle sensitive and confidential information.\nStrong time management and prioritization skills.\nProficiency in Microsoft Office applications, particularly Excel.\nAbility to provide constructive feedback and coaching recommendations to supervisor.\nAbility to consistently achieve departmental Quality Assurance KPIs and service level expectations.\nQualifications:\nEducation: Bachelor’s degree in business, Finance, Accounting, Operations Management, or a related field; equivalent experience may be considered. Substantial professional experience may be considered in lieu of a formal degree.\nExperience: 2-5 years of experience in operational quality assurance, auditing, shared services, payroll operations, accounts payable, procurement, or related administrative functions. Experience in a high-volume operational or shared services environment. Working knowledge of purchase order, timekeeping, invoice processing, or other operational transaction workflows.\nCertifications: N/A\nWorking Conditions\nRemote\nSupervisory Responsibility (if applicable):\nN/A\nCompensation: $22.60 - $26.83 / hourly\nThis role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.\nThe above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified\nPPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":6853,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Professional Services","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-01T12:57:09Z"},{"event":"close","at":"2026-10-11T04:25:00Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/ppl-first-operations-quality-specialist","json_url":"https://alion.io/job/ppl-first-operations-quality-specialist.json","meta":{"generated_at":"2026-10-12T03:18:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5165,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1932483},"rest":"https://alion.io/mcp/rest/get_company?id=1932483"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fppl-first-operations-quality-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fppl-first-operations-quality-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fppl-first-operations-quality-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ppl-first-operations-quality-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fppl-first-operations-quality-specialist"}]}