【半導体製造装置カスタマーエンジニア】

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Location:

Yokkaichi,JPN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

半導体製造装置カスタマーエンジニア

職務概要

半導体製造装置の設置・保守・メンテナンス業務を担当いただきます。シニアエンジニアの指導のもと、お客様先にて装置の立上げ、定期保守、トラブルシューティングを行いながら、技術的な知識・スキルを習得していただきます。お客様とのコミュニケーションを通じて、装置の安定稼働を支援するポジションです。

主な業務内容

• シニアエンジニアと協力し、顧客先での半導体製造装置の保守、アップグレード業務を実施
• デジタルツールや分析データを活用したトラブルシューティング
• 基本的な診断手法を用いて装置やシステムの不具合を特定し、問題を解決する。
• 以下のシステムに対する予防保全および修理対応
  • 電気系統
  • 真空システム
  • 機械システム
  • プラズマシステム
  • 油圧・空圧システム
  • ガス供給システム
• 顧客との直接的な連携・報告・コミュニケーション
• 安全基準および品質基準に従った作業の実施
• 業務改善活動およびその他付随業務

必須要件

• 高校・短期大学・高等専門学校・大学卒業者
• 装置や設備のフィールドサービス業務経験
• 顧客対応に必要なコミュニケーション能力
• Microsoft Office（Excel、Word、PowerPoint）の基本操作スキル
• 顧客サイトの安全基準・環境基準を遵守できる方

歓迎要件

• フィールドサービス、カスタマーサポート、設備保全などの技術職経験（1～2年以上）
• 電子工学、電気工学、機械工学などの関連分野の学位または専門教育修了
• 以下いずれかの知識・経験
  • 空圧機器（Pneumatics）
  • 油圧機器（Hydraulics）
  • 電子回路・電子機器
  • 真空技術
  • 熱力学
• 一般工具や測定機器の使用経験
  • デジタルマルチメーター
  • トルクレンチ
  • ハンドツール類

求める人物像

• 技術習得への意欲が高い方
• チームで協力しながら業務を進められる方
• 顧客志向を持ち、円滑なコミュニケーションができる方
• 問題解決に主体的に取り組める方
• 安全意識を持ち、ルールを遵守できる方

勤務環境・身体的要件

本ポジションでは、顧客先のクリーンルーム環境で作業を行うため、以下への対応が必要となります。

• 長時間の立ち作業や歩行
• 屈む、しゃがむ、ひねる、膝をつく等の作業
• 階段やはしごの昇降、高所作業
• 最大約16kg（35lbs）程度の重量物の取り扱い
• 電気設備周辺での作業
• 騒音環境下での作業
• 各種工具・電動工具の使用
• クリーンルーム用保護具の着用
  • 防塵服（クリーンスーツ）
  • フード
  • ブーツカバー
  • 保護メガネ
  • 手袋
  • 防毒マスク（必要時）
  • 耐薬品エプロン
  • フェイスシールド

勤務地

三重県四日市

Role Responsibilities:

• Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment
• Use digital analytics for troubleshooting
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
• Coordinate and communicate directly with customers
• Fulfill additional duties, as assigned

Minimum Qualifications:

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• Basic mechanical aptitude
• Willing to learn and interpret electrical and mechanical schematics
• Experience diagnosing and resolving basic technical challenges
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols.

Preferred Qualifications:

• 1-2 years of work experience in customer/field service support, or a related technical field
• Associate degree in electronics or engineering technologies
• Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters

Physical Requirements:

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.