{"id":4315648,"url":"https://alion.io/job/pplsi-manager-referral-clerk","title":"Manager, Referral Clerk","company":{"id":3089127,"name":"Pplsi","domain":"pplsi.com","url":"https://alion.io/company/pplsi","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":35000,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T15:48:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary:\nThe Referral Clerk Manager plays a vital leadership role in coordinating and optimizing the referral process, ensuring that members are efficiently and accurately connected with the right referral attorney. This role requires a unique blend of operational oversight, people management, and relationship-building skills to maintain smooth day-to-day operations while driving continuous improvements in service delivery.As the primary manager of the referral team, the Referral Clerk Manager provides direction, training, and mentorship to staff, ensuring team members are well-prepared to manage referral requests with speed, accuracy, and professionalism. By establishing clear workflows, monitoring productivity, and maintaining quality standards, this role ensures the department operates at peak efficiency.\nBeyond team leadership, the Referral Clerk Manager serves as a central liaison between members, referral attorneys, and provider law firms. This includes managing conflict referrals, identifying and resolving potential conflicts of interest, and addressing member needs with a solutions-oriented approach. The position demands strong judgment and discretion to ensure that sensitive legal matters are handled with integrity and confidentiality.\nAdditionally, the Referral Clerk Manager is responsible for expanding and strengthening the referral attorney network. This includes supporting recruitment and onboarding initiatives, fostering professional relationships, and ensuring that referral attorneys meet the service standards of the organization. The role also plays a key part in evaluating member experiences and identifying opportunities for process improvements that enhance overall satisfaction.\nUltimately, the Referral Clerk Manager ensures that the referral program runs with consistency, fairness, and a commitment to excellence. Through strong leadership, operational diligence, and member-centered service, this role contributes directly to the organization’s ability to deliver accessible, high-quality legal support to its members.\nResponsibilities:\nPerformance Outcomes\nLeadership & Team Management\nManage and oversee the team responsible for referral operations.\n\nProvide effective leadership and organizational direction to ensure team efficiency and alignment with departmental goals.\n\nTrain and support new staffmembers to ensure successful integration and performance.\n\nDevelop, maintain, and monitorteam schedules to ensure adequate coverage and operational effectiveness.\n\nReferral Operations\nProcess and complete conflict referrals in a timelyand accuratemanner.\n\nCollaborate with provider law firms to identifyand resolve conflicts of interest.\n\nMember & Attorney Relations\nCollaborate with members to address service needs and ensure satisfaction.\n\nRecruit and onboard referral attorneys as needed to support network growth and service quality.\n\nAssess member needs and implement solutions to ensure a high standard of service delivery.\n\nEducation, Knowledge, and Experience\nHigh School Diploma required.\n\nBachelor's degree in business administration, Legal Studies, or a related field; equivalent experience may be considered.\n\nMinimum: 2-3yearsof experience in administrative support, legal services, or referral operations, with at least 1-2 yearsin a leadership or supervisory role.\n\nPreferred: 3-5yearsof progressively responsible experience in a legal services, call center, or client relations environment, including direct oversight of staff, training, and workflow management.\n\nProven experience in team management, operations, or legal services, preferably within a referral or professional services environment.\n\nStrong leadership and organizational skills with the ability to motivate and guide staff.\n\nExcellent communication and interpersonal skills for effectively working with members, attorneys, and law firms.\n\nAbility to handle conflict resolution with professionalism and sound judgment.\n\nDemonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.\n\nProficiencyin Microsoft Office Suite and related case or referral management systems.\n\nStrong problem-solving skills and a member-focused approach to service delivery.\n\nFLSA Status\nExempt\nPhysical Requirements/ Work Environment\nThe work environment characteristics and physical demands described here are representative of these an employee encounters while performingthe essential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of the job, this position operatesin a professional office environment.\n\nRegular and predictable attendance and punctuality is required.\n\nProlonged periods sitting or standing at a desk and working on a computer.\n\nAdditional Information:\n\nLocation: Remote - United States\nWork Arrangement: This position is fully remote. Occasional travel to corporate offices or company events may be required based on business needs.\nDepartment: Member Intake Services\nEmployment Type: Full Time\nFLSA: Exempt\nApplication deadline: This posting is anticipated to close on January 1, 2027\nCompensation: $35,000 - $50,000\nBenefits:\nLegalShield offers eligible employees a comprehensive benefits package that includes medical, dental, and vision coverage; company-paid short-term disability and basic life and AD&D insurance; a 401(k) retirement plan with company match; paid time off, paid holidays, paid sick leave, and paid parental leave; and LegalShield and IDShield membership plans. Additional benefits may apply based on position and eligibility.\nOther Compensation:\n“In addition to base pay, this position is eligible for an quarterly bonus which is a percentage of base salary and based on company and individual performance. Incentive awards are discretionary and are not guaranteed.”\nLocation:\nRemote Job PostingDepartment:\n9172 Provider and Member ResolutionTime Type:\nFull timeCommitment to Equal Opportunity\nPPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.\nIf you require a reasonable accommodation to complete the application process, please contact Human Resources at: .","description_format":"text","description_chars":6963,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Company events","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-11-14T15:48:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-11-14T18:18:22Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/pplsi-manager-referral-clerk","json_url":"https://alion.io/job/pplsi-manager-referral-clerk.json","meta":{"generated_at":"2026-11-14T18:18:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21680,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3089127},"rest":"https://alion.io/mcp/rest/get_company?id=3089127"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpplsi-manager-referral-clerk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpplsi-manager-referral-clerk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpplsi-manager-referral-clerk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pplsi-manager-referral-clerk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpplsi-manager-referral-clerk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4315648}},{"tool":"search_jobs","arguments":{"company":"pplsi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4315648},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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