{"id":4020747,"url":"https://alion.io/job/ppluk-continuous-improvement-coordinator","title":"Continuous Improvement Coordinator","company":{"id":1805515,"name":"ppluk","domain":"ppluk.com","url":"https://alion.io/company/ppluk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T14:59:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T14:59:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Continuous Improvement Coordinator\nDepartment: Member Services\nLocation: London (Hybrid - minimum 3 days in office)\nContract: Permanent\nAbout the Team\nPPL’s Member Services team manages the enquiries of our membership across both performer and recording rightsholder categories. Our Member Services team is passionate about music and works to help ensure all our members’ accounts are up to date so they are able to collect the royalties they are owed when their recorded music is played on radio, TV, online and in public.\nWhat you’ll be doing:\nAs PPL’s Continuous Improvement Coordinator, you’ll help make everyday processes work better for our members and colleagues. Reporting to the Continuous Improvement Lead, you’ll support practical improvements across Member Services that increase efficiency, strengthen quality and deliver a better member experience.\nYou’ll bring together data, colleague feedback and member insight to understand what could work better, document processes and coordinate agreed changes. Working closely with teams across the business, you’ll help turn ideas into clear actions, support colleagues to adopt new ways of working and track whether improvements are making a lasting difference.\nKey Responsibilities:\nHelp maintain a clear pipeline of improvement opportunities, recording priorities, ownership, progress and expected benefits.\nGather and analyse operational data, colleague feedback and member insight to spot inefficiencies, control gaps and opportunities to improve.\nMap end-to-end processes and support root-cause analysis to understand underlying issues, rather than just the symptoms.\nCoordinate discussions with operational teams, process owners and project colleagues to explore practical solutions that simplify, standardise or automate ways of working.\nSupport the assessment of improvement proposals, considering benefits, effort, risks, dependencies and the impact on members and colleagues.\nKeep improvement activity on track by maintaining plans, actions, risks, issues and decisions, and escalating barriers when needed.\nDevelop and maintain clear, accurate process maps, procedures, controls and guidance that remain accessible and up to date.\nHelp define success measures and track benefits, working with the Training and Quality Assurance Team before and after implementation to check improvements are working as intended.\nCoordinate communications, training and implementation support to help colleagues adopt changes, and support process owners to embed improvements into everyday working.\nPrepare clear progress updates and recommendations, share lessons learned and good practice, and champion PPL’s values through an open, inclusive and constructive approach.\nAbout You\nYou’re curious about how things work and enjoy finding practical ways to make them better. Organised, analytical and collaborative, you’re comfortable bringing information together, asking constructive questions and helping people turn ideas into action. You’ll build positive working relationships, follow through on commitments and consider how changes affect members, colleagues and the wider business.\nKey Requirements:\nSome experience supporting continuous improvement, process improvement, change, project coordination or administrative activity, including coordinating actions, documentation and stakeholders.\nStrong written and verbal communication skills, with the ability to adapt information for different audiences and build positive relationships across teams.\nGood organisational and time-management skills, with the ability to manage competing priorities, meet deadlines and follow through on agreed actions.\nAnalytical and problem-solving skills, with the ability to interpret operational information, identify themes and take a practical, solution-focused approach.\nThe ability to document processes, contribute to discussions and turn information into clear actions and guidance, with strong attention to detail.\nProficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint.\nBasic knowledge of continuous improvement and process-improvement principles, plus an understanding of process controls, quality assurance, measurement and benefits tracking.\nA good standard of general education, including English and mathematics, or equivalent practical experience.\nUseful, but not essential:\nExperience in a customer service or operational environment;\nfamiliarity with Salesforce or similar workflow systems;\nexperience supporting automation or digital improvements;\nand skills in workshop facilitation, presentation, process mapping, reporting or data visualisation.\nTraining in continuous improvement or project management, knowledge of project management approaches or customer journey and service-design principles, and confidence supporting change through collaboration would also be welcome.\nWhy work at PPL?\nWhen you join us at PPL, you’ll become part of a community united by a love for music and a mission to make a difference, by championing music rights. Some key perks include:\nHybrid working and Flexible working hours.\nWork from anywhere in the world for up to 2 weeks per year.\nEarly finishes on Fridays in the summer months.\nPrivate medical insurance, life assurance and health cash plan.\nAnnual allowance to claim back funds spent your favourite music activity.\nFree healthy breakfasts and fresh fruit every day.\nExclusive retail and gym discounts to boost your wellbeing.\nSeason ticket loans.\nRegular socials and music industry related events.\nAnnual bonus (non-contractual).\nEquity, Diversity and Inclusivity at PPL:\nAt PPL, we believe in fairness and in creating a work environment that respects all lived experiences. We are proud to represent musicians and performers from every section of society and are committed to cultivating a workplace where everyone feels welcome and happy in a safe and trusted space.","description_format":"text","description_chars":5903,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Health insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-10T14:59:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:0","win:early"],"computed_at":"2026-11-10T15:58:40Z"},"pay":null,"html_url":"https://alion.io/job/ppluk-continuous-improvement-coordinator","json_url":"https://alion.io/job/ppluk-continuous-improvement-coordinator.json","meta":{"generated_at":"2026-11-10T15:58:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2725,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1805515},"rest":"https://alion.io/mcp/rest/get_company?id=1805515"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fppluk-continuous-improvement-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fppluk-continuous-improvement-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fppluk-continuous-improvement-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ppluk-continuous-improvement-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fppluk-continuous-improvement-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4020747}},{"tool":"search_jobs","arguments":{"company":"ppluk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4020747},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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