{"id":1114664,"url":"https://alion.io/job/ppro-operations-engineer-intern","title":"Operations Engineer, Intern","company":{"id":172388,"name":"PPRO","domain":"ppro.com","url":"https://alion.io/company/ppro","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BigQuery","optional":false},{"name":"Datadog","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Grafana","optional":false},{"name":"Slack","optional":false},{"name":"AWS","optional":true},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-09-22T11:34:16Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-09T02:13:35Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"As an Intern, you will be part of our growing Global Technical Operations. As a Level 1 Support, you’ll spend most of your time interacting directly with our users and ensuring they have a stellar PPRO experience. Many of our Technical Operations team members grow to specialise in focus areas like TechOps, DevEn, Engineering, and Product. If you embody a user-first mindset, are exceptionally tech-savvy, and are an outstanding communicator, we want to hear from you!\nWhat You’ll Be Doing\nBecome the expert in all PPRO products, profoundly understanding our processes and workflows to resolve user issues\nAnalysing and improving the PPRO support experience, providing contextual insight regarding users’ experience with support to senior stakeholders\nAnalyse and optimise our support documentation and processes to enhance users’ experiences and help scale our operations\nWork with Engineering and other Operations teams to diagnose and solve technical problems\nDevelop relationships with users and identify opportunities to improve support and overall experience with PPRO\nEyes on Glass monitoring using PPRO’s extensive Monitoring Tools\nSpend the majority of your time troubleshooting complex issues and communicating with PPRO's highest value users, providing a “white-glove” support experience by email, Slack and occasionally by phone\nSome of the technologies you’ll get to work with\nMonitoring tools and dashboards: DataDog, Grafana (preferred)\nBigQuery - basic knowledge (preferred)\nYou’ll Need\nProblem-solving mindset with a learning-first approach. \nSecurity awareness in operational contexts. \nCuriosity for systems, monitoring, and modern tooling. \nStrong written/spoken English communication skills. \nCollaborative attitude and adaptability. \nWillingness to join a 24/7 shift rotation covering weekends. \nNice-to-haves\nExhibits an investigative mindset, strategic thinking, great attention to detail, and\ncross-functional coordination skills\nEmbodies an empathetic, user-first mindset and embodies PPRO’s operating principles\nPrograming language Java (preferred)\nAWS Cloud knowledge (basic)","description_format":"text","description_chars":2104,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-22T14:34:18Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.869,"p_room":1,"age_days":15,"expected_fill_days":62,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/ppro-operations-engineer-intern","json_url":"https://alion.io/job/ppro-operations-engineer-intern.json","meta":{"generated_at":"2026-10-09T04:41:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4462,"day_limit":5000,"remaining_today":538,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172388},"rest":"https://alion.io/mcp/rest/get_company?id=172388"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fppro-operations-engineer-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fppro-operations-engineer-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fppro-operations-engineer-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ppro-operations-engineer-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fppro-operations-engineer-intern"}]}