# Client Services Consultant

Job Advert Summary An exciting opportunity for a consultant exists in our Client Services Department. The successful candidate must have excellent Scheme knowledge and will act as an Ambassador for PPSHA to ensure effective customer satisfaction. Applications are invited for the above-mentioned position, to be filled as soon as possible. Minimum Requirements Qualifications & Experience Grade 12 3-year Tertiary Qualification in any related field. 2 years or more experience in a Medical Call Centre environment. Sound knowledge of the Medical Aid Industry, Scheme Rules & Regulations, ISO and other related legislation. Effective business communication & writing skills with exceptional telephone etiquette (Fluency in Afrikaans is advantageous). Must be a strong team player and be able to work under pressure. Computer literacy and exposure to Medical Administration system will be an added advantage. Duties and Responsibilities Effective and accurate recording and resolution of all enquiries. Maintain and ensure adherence to Service Levels Agreements. Facilitating corrections and providing feedback on resolution. Management of all priority and stale claim requests on behalf of members. E

- **Id**: 3627975
- **Url**: <https://alion.io/job/pps-client-services-consultant>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Centurion, South Africa
- **Countries**: ZA
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-02T20:15:59Z
- **Employer posted date**: 2026-11-02
- **Last verified at**: 2026-11-08T06:24:31Z
- **Board verified**: yes
- **Days open**: 5
- **Description format**: text
- **Description chars**: 1325
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Wood Products & Furniture, Property & Casualty Insurance, Life Insurance & Annuities

## Company

- **Id**: 2547568
- **Name**: PPS
- **Domain**: pps.co.za
- **Url**: <https://alion.io/company/pps-co-za>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: eRecruit

## Trust

- **Level**: ok
- **Days open**: 5

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Afrikaans; Level: Advanced (C1); Optional: yes

## Lifecycle

- Event: open; At: 2026-11-02T20:15:59Z

## Liveness

- **Score**: 85
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.855
- **P room**: 1
- **Age days**: 5
- **Expected fill days**: 22
- **Reasons**: conf:3, win:early, comp:junior
- **Computed at**: 2026-11-08T05:47:12Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.