Health Center Training Specialist

What you’ll be doing:

The Health Center Training Specialist (HCTS) reports to the Clinical Staff Training Manager and provides standardized, on-the-job training for health center-based staff with a focus on new Clinic Assistants (CA) involved in patient care. The HCTS partners with the Health Center Manager and clinician(s) to facilitate a smooth transition for new staff from the training environment to the Health Center. The HCTS supports the development of health-center related training curricula, participates in training of Advanced Clinic Assistant Trainers, and assures compliance with PPFA Standards and Guidelines as well as all other agency policies. HCTS facilitate the implementation of process changes to accomplish improved outcomes in patient satisfaction, quality of care, and health center productivity.

PLEASE NOTE: This position will start IN-PERSON and train in the New Haven Health Center. Once introductory period is complete, the position will be hybrid and traveling to support new health center staff.

Essential Functions

• Delivers group and individual instruction covering a range of technical and operational areas in the health center in virtual and in person settings
• Monitors and assesses new hire progress toward completion of training milestones during the 120-day introductory period and advanced skills beyond that time
• Models and champions In This Together Ethos and Values
• Develops curricula and provides input to ensure that training meets standards of clinical practice
• Designs and implements learning assessments to confirm understanding and proficiency based on training expectations
• Documents and tracks training requirements and provide data as needed to clinical leadership and health center managers
• Recommends improvements to training process, content, and materials to increase training effectiveness
• Provides effective and timely feedback to new hires and coaches to address gaps, communicating with health center manager regarding trainee progress and develops plans to address gaps
• Provides coaching and training on-line and in-person to new and existing staff as needed to support delivery of high-quality patient care, staff skill development, and meeting performance-related expectations
• Develops strong working relationships with ACA Trainers, health center managers, clinicians, and operations and clinical leadership
• Supports, trains, and coaches ACA Trainers in their work with new hires
• Performs CA duties in-clinic at least two days per month
• Adheres to, models compliance with, and enforces PPSNE policies and procedures in accordance with PPSNE Medical Standards and Guidelines and processes necessary to meet regulatory requirements with agencies such as DPH, OSHA, Title 10, and PPFA
• Follows HIPAA guidelines and maintain professional confidentiality of all patient health information
• Interested in and committed to racial equity: Expands your analysis and knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work
• Is self-aware as it relates to racial and other identities: Is aware of multiple group identities and their dynamics, brings a high level of self-awareness, empathy, and humility to interpersonal interactions
• Builds authentic relationships by interacting effectively and building trust with a diversity of people
• Communicates clearly and directly, continually able to hear, reflect, and act on feedback related identity and equity with the aim to learn
• Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs
• Supports the agency’s mission and all of the sexual and reproductive health services offered including family planning services, health screenings, testing and treatment of STI’s, birth control methods, gender affirming care, and abortion services
• Performs special projects and other duties as assigned

Key Requirements

• Passionate commitment to the mission, vision, and values of PPSNE
• Experience with electronic medical records, EPIC a plus
• Skilled user of Microsoft Office suite and ability to learn and utilize new software as needed
• Experience training adult learners
• Medical office experience, both front desk and back office operations preferred
• Experience supporting both GYN and surgical AB services preferred
• Creative approaches to training design, for both in person and in virtual settings
• Excellent communication skills (verbal and written) and demonstrated ability to use cross-cultural communication techniques
• Must possess the ability to work with changing priorities and simultaneously handle multiple projects
• Ability to work in a confidential and time sensitive environment
• Bilingual in Spanish a plus
• Bachelor’s degree preferred; but not required

The Payoff

• Work collaboratively with a passionate group of staff members
• Enable staff to provide patients excellent care (need to tweak)
• Work in a fast-paced, high energy, dynamic environment with a team who is passionate about the mission
• Impact clinical systems and processes to ensure patients receive excellent care
• Positively impact health inequities in PPSNE communities