{"id":3422008,"url":"https://alion.io/job/practicetek-customer-support-specialist-i-chirospring","title":"Customer Support Specialist I - Chirospring","company":{"id":685459,"name":"PracticeTek","domain":"practicetek.com","url":"https://alion.io/company/practicetek","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T21:11:42Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T04:13:12Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About PracticeTek\nStop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go!\nWe’re on a mission torevolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.\nWe believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.\nAt PracticeTek, you’ll get to:\nShape the future of healthcare with technology solutions that are always evolving to meet real-world needs.\nTeam up with passionate, talented people who care deeply about patients, providers, and making a difference.\nSee your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.\nGrow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.\nWe’re excited to consider remote candidates for this role! That said, if you’re based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you’ll enjoy a dynamic hybrid setup. spending three days each week collaborating in the office and the rest working from wherever you’re most productive.\nWhy You’ll Love It Here\nAs part of the TekTribe, you’ll enjoy:\nComprehensive health, dental, and vision coverage options\nWellness benefits that support lifestyle, behavioral health, and overall wellbeing\nFlexible paid time off, sick time, and 10 company-paid holidays\n401(k) plan with company match to help you build your future\nCulture Committee driving initiatives that spark connection, fun, and belonging\nA workplace powered by innovation, collaboration, and energy every day\nWhat You’ll Do\nHere’s how you’ll help us bring our mission to life and show up as a Trusted Partner:\nCustomer Support & Communication\nRespond to customer questions by phone and email in a friendly, timely, and professional manner.\nAssist healthcare providers and clinic staff with EHR navigation and everyday software questions.\nExplain software features and workflows clearly and patiently.\nProvide helpful support to customers with varying levels of technical experience.\nFollow up with customers to ensure their questions and concerns are addressed.\nTroubleshooting & Problem Resolution\nTroubleshoot basic software issues and common customer questions.\nGather information and escalate complex issues to the appropriate internal teams.\nCommunicate accurate information and realistic expectations about issue resolution.\nTake ownership of customer concerns and follow through on commitments.\nAssist with billing, payments, insurance, and claims-related questions when appropriate.\nDocumentation & Organization\nAccurately document customer interactions, questions, troubleshooting steps, and resolutions.\nManage multiple customer inquiries while maintaining attention to detail.\nMaintain organized records and follow established support processes.\nHandle sensitive customer and patient information according to company policies and applicable privacy requirements.\nTeamwork & Continuous Improvement\nCollaborate with teammates and internal departments to resolve customer issues.\nIdentify recurring questions and share customer feedback with internal teams.\nParticipate in training to expand knowledge of EHR software and healthcare workflows.\nSuggest opportunities to improve customer support processes and experiences. \nWhat You Bring\nYour unique talents are what make you shine. For this role, success looks like:\nStrong verbal and written communication skills.\nFriendly, professional, and patient approach to customer interactions.\nComfortable assisting customers over the phone and through email.\nBasic computer skills and willingness to learn new software.\nStrong organizational skills and attention to detail.\nAbility to multitask, prioritize responsibilities, and follow through.\nDependable, accountable, and comfortable working as part of a team.\nStrong problem-solving skills and willingness to ask questions when needed.\nPrevious customer service, call center, help desk, or office support experience. (preferred)\n Previous billing experience is a plus, especially in medical billing, insurance, payment processing, or claims. (preferred)\nExperience working in a healthcare or medical office environment. (preferred)\nFamiliarity with EHR or practice management software. (preferred)\nExperience with customer support ticketing systems or CRM software. (preferred)\nWhat Success Looks Like\nA successful Customer Support Representative will:\nProvide a positive, helpful, and professional customer experience.\nHelp customers confidently navigate the EHR software.\nResolve common questions accurately and efficiently.\nRecognize when an issue needs to be escalated.\nMaintain thorough and accurate documentation.\nFollow through on customer commitments and provide timely updates.\nContinuously improve software knowledge and support skills.\nReady to Join?\nIf you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together.\nThe Fine Print (That Really Matters)\nAt PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between $22 - $24/hr. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.\nPracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law.\nThis job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.","description_format":"text","description_chars":7520,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Nevada","iso":null,"kind":"city"},{"name":"Wisconsin","iso":null,"kind":"city"},{"name":"California","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-28T21:11:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":35,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/practicetek-customer-support-specialist-i-chirospring","json_url":"https://alion.io/job/practicetek-customer-support-specialist-i-chirospring.json","meta":{"generated_at":"2026-11-03T05:03:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6840,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685459},"rest":"https://alion.io/mcp/rest/get_company?id=685459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpracticetek-customer-support-specialist-i-chirospring"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpracticetek-customer-support-specialist-i-chirospring"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpracticetek-customer-support-specialist-i-chirospring"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/practicetek-customer-support-specialist-i-chirospring\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpracticetek-customer-support-specialist-i-chirospring"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3422008}},{"tool":"search_jobs","arguments":{"company":"practicetek.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3422008},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}