{"id":1051780,"url":"https://alion.io/job/practicetek-customer-support-specialist-i-chirotouch-cloud","title":"Customer Support Specialist I - ChiroTouch Cloud","company":{"id":685459,"name":"PracticeTek","domain":"practicetek.com","url":"https://alion.io/company/practicetek","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-23T19:50:27Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"About PracticeTek\nStop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go!\nWe’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.\nWe believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.\nAt PracticeTek, you’ll get to:\nShape the future of healthcare with technology solutions that are always evolving to meet real-world needs.\nTeam up with passionate, talented people who care deeply about patients, providers, and making a difference.\nSee your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.\nGrow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.\nWhy You’ll Love It Here\nAs part of the TekTribe, you’ll enjoy:\nComprehensive health, dental, and vision coverage options\nWellness benefits that support lifestyle, behavioral health, and overall wellbeing\nFlexible paid time off, sick time, and 10 company-paid holidays\n401(k) plan with company match to help you build your future\nCulture Committee driving initiatives that spark connection, fun, and belonging\nA workplace powered by innovation, collaboration, and energy every day\nBusiness Unit\nChiroTouch (Integrated Practice Solutions, Inc.)\nChiroTouch delivers industry-leading practice management software designed specifically for chiropractic clinics. As part of PracticeTek, the platform enables providers to streamline operations, improve patient experiences, and run more efficient practices through intuitive, reliable technology.\nWhat You’ll Do\nHere’s how you’ll help us bring our mission to life and show up as a Trusted Partner:\nDeliver timely, high-quality support by resolving inbound customer inquiries via phone and chat, ensuring minimal disruption to clinic operations\nDiagnosing and troubleshooting software issues, guiding customers through solutions that improve product adoption and overall experience\nMaintain accurate, detailed documentation of customer interactions and resolutions within the ticketing system to support knowledge sharing and efficiency\nBuild strong product expertise across ChiroTouch solutions to provide informed guidance and proactive recommendations to customers\nCollaborate cross-functionally with Product, Engineering, and other teams to escalate issues, drive resolutions, and improve overall system performance\nHow Success is Measured\nHere’s how we’ll know you’re making an impact and raising the bar:\nCustomer satisfaction (CSAT) scores consistently meet or exceed >93%\nAverage ticket resolution time meets defined service level targets\nFirst contact resolution rate improves or exceeds team benchmarks\nTicket documentation quality and accuracy meet internal audit standards\nCall handling quality and accuracy meet internal audit standards\nContribution to team goals, including backlog reduction and service efficiency improvements\nWhat You Bring\nYour unique talents are what make you shine. For this role, success looks like:\nExperience in SaaS customer support or a similar customer-facing software support role\nStrong troubleshooting and analytical skills, with the ability to resolve issues independently\nClear and professional written and verbal communication skills\nDemonstrated ability to learn and navigate software systems quickly\nProven ability to manage multiple priorities while maintaining attention to detail and service quality\nReady to Join?\nIf you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together.\nThe Fine Print (That Really Matters)\nAt PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between $22 - $23.50/hr. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.\nPracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law.\nThis job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.","description_format":"text","description_chars":6206,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Nevada","iso":null,"kind":"city"},{"name":"Wisconsin","iso":null,"kind":"city"},{"name":"California","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-19T00:12:26Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.448,"p_room":0.28,"age_days":66,"expected_fill_days":32,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/practicetek-customer-support-specialist-i-chirotouch-cloud","json_url":"https://alion.io/job/practicetek-customer-support-specialist-i-chirotouch-cloud.json","meta":{"generated_at":"2026-10-23T22:39:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5567,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685459},"rest":"https://alion.io/mcp/rest/get_company?id=685459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpracticetek-customer-support-specialist-i-chirotouch-cloud"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpracticetek-customer-support-specialist-i-chirotouch-cloud"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpracticetek-customer-support-specialist-i-chirotouch-cloud"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/practicetek-customer-support-specialist-i-chirotouch-cloud\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpracticetek-customer-support-specialist-i-chirotouch-cloud"}]}