{"id":2614072,"url":"https://alion.io/job/prada-group-crm-manager","title":"CRM Manager","company":{"id":2075011,"name":"Prada Group","domain":"pradagroup.com","url":"https://alion.io/company/pradagroup-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":46},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-15T11:43:11Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T16:00:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.\nJOB PURPOSE\nThe Group CRM Manager drives the evolution of CRM strategy and performance across the Group, ensuring a consistent approach to CRM governance, KPIs, reporting and best practices across brands and markets.\nActing as a key partner to the Digital Group CRM & Client Product Senior Manager, the role translates customer and business needs into actionable CRM initiatives, supports data-driven decision making and drives continuous improvement of CRM capabilities and ways of working. The position is based in Milan, within the Group CRM & Customer 360 department.\nRESPONSIBILITIES\nContribute to the evolution of the Group CRM strategy, governance framework, ways of working and customer lifecycle approach, ensuring alignment and consistency across brands and markets.\nOwn the Group CRM performance framework and KPI catalogue, ensuring consistent definitions, measurement and reporting, and generating insights to support business and roadmap decisions.\nDrive the evolution of Group CRM reporting and performance monitoring, defining business requirements and priorities in collaboration with CRM & Client Data, Digital Insights and IT Analytics.\nDrive CRM excellence by identifying improvement opportunities through cross-brand benchmarking, best-practice sharing and structured performance insights, supporting strategic steering and leadership decision-making to strengthen CRM maturity and effectiveness.\nTranslate customer and business needs into analytical questions and CRM initiatives.\nSupport the adoption of CRM strategies, processes and capabilities across Group and Brands, fostering a customer-centric, data-driven culture and enabling the effective rollout of new capabilities and ways of working.\nPartner with CRM, Marketing, Retail, E-commerce, Digital, IT and Brand teams to translate CRM priorities into actionable initiatives and ensure effective execution across the organization.\nKNOWLEDGE AND SKILLS\n7+ years of experience in CRM, customer engagement, customer analytics or digital marketing, preferably in luxury, fashion or retail within multi-brand organisations.\nStrong understanding of CRM ecosystems and omnichannel client engagement.\nStrong analytical and problem-solving skills, with the ability to translate data and customer insights into business actions.\nExcellent stakeholder management, communication and influencing skills.\nStrong collaborative mindset, with the ability to build effective relationships and foster alignment across diverse teams, brands, functions and geographies.\nFlexible, adaptable to change, and able to multitask in a fast-paced, diverse environment.\nExperience with CRM and BI/reporting tools; knowledge of Power BI and/or SQL is a plus.\nFull professional proficiency in Italian and English is required.\nRAL: 50.000 Euro Gross\n#LI-LS1\nJoining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.\nPrada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.","description_format":"text","description_chars":3733,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands","Luxury Goods & Designer Brands","Bags, Luggage & Leather Goods"],"lifecycle":[{"event":"open","at":"2026-10-15T11:43:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-10-15T20:01:03Z"},"pay":null,"html_url":"https://alion.io/job/prada-group-crm-manager","json_url":"https://alion.io/job/prada-group-crm-manager.json","meta":{"generated_at":"2026-10-15T20:01:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30398,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2075011},"rest":"https://alion.io/mcp/rest/get_company?id=2075011"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprada-group-crm-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprada-group-crm-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprada-group-crm-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prada-group-crm-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprada-group-crm-manager"}]}