{"id":1656188,"url":"https://alion.io/job/prada-group-training-manager","title":"Training Manager","company":{"id":2075011,"name":"Prada Group","domain":"pradagroup.com","url":"https://alion.io/company/pradagroup-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"HR","role_family":"HR","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":126000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":269},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T01:50:45Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-11T20:42:25Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Marchesi 1824 marks the Prada Group's entry into the world of Food & Beverage, enriching the Milanese tradition with the renowned Marchesi patisseries. These icons of history and culture are joined by Bar Luce and Ristorante Torre, exclusive spaces that blend art and gastronomy within the Fondazione Prada.\nIn our world, history and tradition intertwine with creativity and innovation, thanks to the talent and passion of our team, who contribute to creating a service of excellence and products of the highest quality. These essential elements ensure every experience is unique and unforgettable for our customers\nJOB PURPOSE\nThe Training Manager is responsible for defining and implementing the Training & Customer Experience strategy for Marchesi 1824, across Italy and international markets.\nThe role combines strategic vision with operational execution, with the objective of developing excellence across Client Service, Product Knowledge and People, while shaping a distinctive and consistent Customer Journey that reflects Prada Group values and is tailored to the specificities of the luxury F&B environment.\nThe Training Manager acts as a key partner to Retail and Store Management, supporting the development of teams, service culture and product expertise, and ensuring the effective transfer of knowledge and brand standards across markets.\nRESPONSIBILITIES\nLearning & Development\nDefine and implement the Retail Training roadmap for all store roles, in alignment with business priorities and retail strategy.\nDesign and deliver induction, technical, product and behavioral training programs, fostering a high-performance and service-oriented culture.\nDevelop and oversee blended learning approaches, including classroom training, on-the-job learning, digital learning and Train the Trainer programs.\nIdentify learning needs through business analysis, performance feedback and collaboration with Retail and Store Management.\nMonitor training effectiveness through feedback, KPIs and performance indicators, continuously improving learning initiatives.\nClient Experience & Service Culture\nDefine and continuously enhance the Marchesi 1824 Customer Journey, identifying key touchpoints, service rituals and expected behaviors.\nTranslate and adapt Prada Group service standards and values to the specific context of Marchesi 1824 and the luxury F&B environment.\nDevelop service guidelines, tools and learning experiences that enable teams to deliver a consistent and distinctive client experience.\nCoach and support store teams in embedding a strong client-centric culture and delivering service aligned with brand values and client expectations.\nPartner with Retail and Store Management to identify opportunities for continuous improvement in the customer experience.\nProduct Knowledge & Storytelling\nLead the development of product knowledge and storytelling programs across all relevant F&B categories.\nBuild training content that strengthens teams’ understanding of product quality, craftsmanship, heritage and brand identity.\nEquip teams with the knowledge and storytelling skills required to create meaningful product engagement with clients.\nEnsure training programs are aligned with seasonal launches, new products, innovation and commercial priorities.\nCollaborate with relevant internal functions and product experts to ensure accuracy, consistency and relevance of training content.\nInternational Support & Retail Expansion\nSupport the implementation of training programs across international stores, ensuring consistency with global standards while considering local market specificities.\nProvide dedicated training support for new store openings, strategic projects and key business initiatives, including on-site presence where required.\nFacilitate knowledge transfer and support the development of local trainers through coaching, mentoring and Train the Trainer activities.\nEnsure effective implementation and adoption of training standards across different markets and retail environments.\nStakeholder Management & Continuous Improvement\nBuild strong partnerships with Retail, Store Management, HR and other relevant stakeholders to ensure alignment between business priorities and people development.\nAct as a point of reference for training, service culture and customer experience within Marchesi 1824.\nStay up to date with luxury retail, hospitality and F&B learning and service trends, identifying relevant opportunities for innovation.\nContinuously evolve training methodologies, tools and content to support business growth and organizational development.\nKNOWLEDGE AND SKILLS\n10+ years of experience in Retail Training, Learning & Development and Customer Experience, preferably within luxury F&B, high-end hospitality or premium retail.\nStrong knowledge of training methodologies, service excellence and customer journey.\nExcellent facilitation, communication, coaching and stakeholder management skills.\nStrong combination of strategic thinking and hands-on execution.\nPassion for luxury service, product storytelling and brand culture.\nFluent in Italian and English; additional languages are a plus.\nWillingness to travel nationally and internationally.\nJoining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.\nPrada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.","description_format":"text","description_chars":5803,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T01:50:45Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.825,"p_room":0.9,"age_days":8,"expected_fill_days":18,"reasons":["conf:11","win:mid","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/prada-group-training-manager","json_url":"https://alion.io/job/prada-group-training-manager.json","meta":{"generated_at":"2026-10-11T21:07:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9754,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2075011},"rest":"https://alion.io/mcp/rest/get_company?id=2075011"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprada-group-training-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprada-group-training-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprada-group-training-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prada-group-training-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprada-group-training-manager"}]}