{"id":3290041,"url":"https://alion.io/job/pradeepit-consulting-services-pvt-ltd-technical-support-engineer-trilogy","title":"Technical Support Engineer, Trilogy","company":{"id":5687,"name":"PradeepIT Global Consulting","domain":"pradeepit.com","url":"https://alion.io/company/pradeepit-consulting-services-pvt-ltd","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T21:55:45Z","employer_posted_date":null,"last_verified_at":"2026-09-30T21:55:45Z","board_verified":false,"closed_at":null,"days_open":35,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":35},"description":"About the jobAccelerate your career with PradeepITPradeepIT is one of the largest, globally recognized IT Consulting firm to connect India's deeply vetted talent team to global customer.\nWere headquartered in Bengaluru, Silicon Valley of India. PradeepITs customers include SAP Lab, Bosch, Rolls-Royce, Daikin, Daimler and J&J and hundreds of other Fortune 500 companies and fast-growing startups.\nWith continuous hard work and working remotely by choice, PradeepIT is certified as a Great Place to Work! Trusted by leading brands and fortune 500 companies from around the world, we have achieved:\n6+ Years of Experience580+ Open source technology Consultant120+ SAP Consultant40+ Salesforce Consultant60+ Adobe Consultant100+ Mobility Consultant890+ Clients in APAC, EMEA & USAOur BeliefsPradeepIT believes in connecting people across the globe and provide them an opportunity work on remotely. Being a people-first organization, PradeepIT constantly strives for individuals who won't just keep up, but break new ground, work with cutting edge technology and ramp-up their skills with course created by our Vertical Heads, Senior Architect for freely with help of PradeepIT Academy.\n\nWhat You Will Be Doing\nSolving complex customer problems that our AI bot was unable to help them with\n\nAsking insightful questions that get to the root cause of the customers problem\n\nGenerating solutions using your product knowledge and our knowledge bases\n\nSpending 25% of your time learning about new products, features, & solutions\n\nWhat You Wont Be Doing\nGetting bored answering simple questions for the same product each day\n\nWorking on easy or simple tickets, such as resetting passwords\n\nWorking alone and avoiding live customer interaction\n\nAnalyzing, writing, or debugging source code\n\nTechnical Support Engineer Key Responsibilities\nTake ownership of support incidents and use 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