{"id":1253800,"url":"https://alion.io/job/pragmatike-application-support-technician","title":"Application Support Technician","company":{"id":8591,"name":"Pragmatike","domain":"pragmatike.com","url":"https://alion.io/company/pragmatike","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lecce, Italy","Valencia, Spain","Elche, Spain"],"countries":["IT","ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":97000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":281},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"Windows","optional":false},{"name":".NET","optional":true},{"name":"Active Directory","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"C#","optional":true},{"name":"Drupal","optional":true},{"name":"GDPR","optional":true},{"name":"ITIL","optional":true},{"name":"MySQL","optional":true},{"name":"PHP","optional":true},{"name":"Red Hat","optional":true},{"name":"SQL","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-09-25T17:52:23Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-27T22:54:39Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Location: Brindisi, Italy or Valencia, Spain, Hybrid\nEmployment: Full-Time Contract\nDuration: 6 months, with potential extension\nLanguage: Fluent English required\nIndustry: International Organizations / Enterprise IT / Managed Services\nAbout the Opportunity\nPragmatike is recruiting on behalf of a major international organization for an Application Support Technician to join a global Digital Solutions Managed Services team.\nYou’ll support a portfolio of business-critical applications and enterprise tools, working across application maintenance, Tier-2 support, databases, Windows/Linux environments, and end-user support.\nThis is a hands-on role for someone who enjoys troubleshooting complex technical issues, working across different technologies, and keeping production systems reliable and available.\nWhat You’ll Do\nProvide day-to-day Tier-2 support and maintenance for business applications and enterprise tools.\n\nTroubleshoot application issues, identify root causes, and escalate complex incidents when required.\n\nPerform administration and troubleshooting across MSSQL and open-source databases.\n\nSupport application releases, upgrades, configuration changes, and deployments.\n\nAssist with structural application changes required during system upgrades.\n\nSupport applications running across Windows and Linux environments.\n\nRespond to application-related queries from users working across different locations.\n\nSupport the deployment of tools and operational processes that improve service delivery.\n\nProvide knowledge transfer to Tier-1 teams and support end-user training when required.\n\nMaintain technical documentation, system reports, and knowledge-base content.\n\nParticipate in operational meetings and collaborate with other technical teams.\n\nContribute to special projects and provide additional technical support when required.\n\nParticipate in a rotating 24/7 on-call schedule, approximately one week per month.\n\nWhat We’re Looking For\n3+ years of experience in application maintenance, application support, or general IT support.\n\nHands-on experience supporting client/server applications.\n\nGood knowledge of database management and administration.\n\nExperience working in Windows and/or Linux environments.\n\nStrong troubleshooting and analytical skills.\n\nFluent English with strong written and verbal communication skills.\n\nHigh school diploma or equivalent.\n\nNice to Have\nExperience administering Microsoft Windows Server, SQL Server, and .NET applications.\n\nKnowledge of MySQL, Red Hat Linux, or Drupal.\n\nExperience with Active Directory.\n\nFamiliarity with AWS and Azure.\n\nMicrosoft certifications or advanced Microsoft technology training.\n\nITIL knowledge or certification.\n\nExperience working in international or public-sector environments.\n\nKnowledge of another UN official language.\n\nWhy Join\nWork on business-critical applications supporting an international organization.\n\nGain exposure to a broad enterprise technology environment spanning applications, databases, infrastructure, and cloud.\n\nWork alongside experienced technical teams in a structured managed-services environment.\n\nOpportunity to contribute to operational improvements and special technology projects.\n\nPotential contract extension based on performance.\n\nPragmatike is committed to a fair, transparent, and inclusive recruitment process. We do not discriminate based on age, disability, gender, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.\nIn accordance with GDPR, your personal data will be processed lawfully, fairly, and securely and used solely for recruitment purposes, including sharing it with our client(s) for employment consideration.","description_format":"text","description_chars":3741,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Italy","iso":"IT","kind":"country"},{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T18:43:10Z"}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":1,"expected_fill_days":41,"reasons":["conf:0","agency","velocity","win:early"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pragmatike-application-support-technician","json_url":"https://alion.io/job/pragmatike-application-support-technician.json","meta":{"generated_at":"2026-09-28T00:56:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":501,"day_limit":5000,"remaining_today":4499,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}