{"id":946798,"url":"https://alion.io/job/pramana-it-support-engineer","title":"IT Support Engineer","company":{"id":9043,"name":"Pramana","domain":"pramana.ai","url":"https://alion.io/company/pramana","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Crowdstrike","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Okta","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-07T06:40:28Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-10-17T11:44:29Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"About Evident Digital Pathology\nEvident Scientific, formerly part of Olympus Corporation, is a global leader in life-science microscopy and optical instrumentation. Following the recent acquisition of Pramana, a pioneer in Autonomous Digital Imaging, Evident has combined its world-class optical heritage with Pramana’s software, robotics, and AI innovation to define the future of Digital Pathology.\nOur young, high-performing engineering team has already taken the industry to its next node in autonomy-building the world’s most advanced whole-slide imaging platform, deployed at the Mayo Clinic to create the world’s largest digital pathology archive. Today, this technology is trusted by more than 30 top-tier medical institutions across the U.S. and Europe, powering Clinical workflows directly aiding in patient care.\nAs part of Evident, this team is now advancing to the next level of autonomy-moving from autonomous imaging to intelligent imaging, where scanners, data systems, and user interfaces are self-aware, adaptive, and capable of real-time AI inference at the edge.\nRoles & Responsibilities\nProvide L1/L2 support for end-user issues across Mac, Windows, and Linux environments\nInstall, configure, and troubleshoot laptops, desktops, and peripherals\nHandle user onboarding/offboarding, including system setup and access provisioning\nTroubleshoot basic network issues (LAN/WiFi, VPN connectivity, DNS, DHCP)\nProvide application support for business and SaaS applications\nManage and resolve tickets via ServiceNow (or similar ITSM tools) within defined SLAs\nAssist in endpoint security enforcement (CrowdStrike, JumpCloud or similar tools)\nSupport identity and access management tasks (Okta / JumpCloud - user access, MFA issues)\nPerform routine system checks, updates, and patching for endpoints\nMaintain IT assets and inventory, including tracking and documentation\nCoordinate with vendors for hardware support and repairs\nDocument issues, solutions, and standard operating procedures (SOPs)\nEscalate complex issues to next level / Infra teams as required\nSkills:\n3-4 years of hands-on experience in IT support / desktop support\nStrong knowledge of Mac, Windows, and basic Linux troubleshooting\nGood understanding of network fundamentals (IP addressing, DNS, DHCP, VPN)\nExperience with ITSM tools - ServiceNow\nFamiliarity with endpoint security and device management tools\nStrong troubleshooting and problem-solving skills\nGood communication and user-handling skills","description_format":"text","description_chars":2482,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Imaging Systems","Medical AI"],"lifecycle":[{"event":"open","at":"2026-09-15T21:19:30Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.369,"p_room":0.28,"age_days":70,"expected_fill_days":21,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/pramana-it-support-engineer","json_url":"https://alion.io/job/pramana-it-support-engineer.json","meta":{"generated_at":"2026-10-17T14:17:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19173,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9043},"rest":"https://alion.io/mcp/rest/get_company?id=9043"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpramana-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpramana-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpramana-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pramana-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpramana-it-support-engineer"}]}