{"id":2109557,"url":"https://alion.io/job/prattlibrary-program-success-coordinator-and-career-coach","title":"Program Success Coordinator and Career Coach","company":{"id":1806041,"name":"prattlibrary","domain":"prattlibrary.org","url":"https://alion.io/company/prattlibrary","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":51007,"max":61459,"currency":"USD","period":"year","gross":null,"usd_annual":61459},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Microsoft Teams","optional":true}],"status":"live","first_seen_at":"2026-10-08T21:46:51Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T02:26:01Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"The Enoch Pratt Free Library has an opening for a Program Success Coordinator and Career Coach, an experienced and enthusiastic career services professional to help deliver and ensure the success of the Pratt Library’s various workforce development programs and services.\nThis is an incredible role for someone who enjoys and has experience in creating meaningful experiences and direct impact in the lives of underserved populations and members of the Baltimore city community.\nUnder the supervision of the Job and Career Center Manager, the Program Success Coordinator and Career Coach will hold a variety of responsibilities related to directly coaching learners - a major driver of our program succession model. The role is charged with recruitment and support of our 18-month accredited high school diploma and career certificate program, provide individual and targeted assistance with professional development and preparation for employment, identifying barriers and connecting participants with education, resources, skills training, work-based training and placement opportunities, and documenting all communication and follow-up efforts with participants, partners, and providers. This includes incorporating valuable engagement support that promotes vocational training, continuing education, job placement, job coaching, career advancement and pathways that make obtaining consistent gainful employment in areas that pay a livable wage more accessible. The Career Coach will work closely and collaborate with the Pratt Library’s workforce related programs such as our Social Impact Group Services, Office of Equity and Fair Practice, Teen Services, library staff, and act as a key contributor in the Pratt's Employer Partnership Alliance.\nThis on-site position will work a flexible schedule, including days, evenings, and Saturdays.\nDepartment: State Library Resource Center\nLocation: 400 Cathedral Street Baltimore, MD 21201\nSalary: $51,007 to $61,459 per year\nJob Type: On-site Full-Time, Benefits Included\nSummary of Duties:\nThe summary of duties below is not exhaustive. Additional duties are dependent upon the needs of the hiring division.\nRegularly reviews student application materials to determine eligibility; interviews prospective students and determines scholarship awardees.\nEnsures student enrollment is complete and communicates with appropriate administrative personnel regarding any technical issues.\nMonitors student progress on academic dashboard and checks in with students and/or COHS academic coaches when necessary.\nMeets individually with participants to determine skill level, industry experience, and education/training needs.\nPlans biannual/annual recognition ceremonies for the Pratt Library’s program graduates.\nCoordinate with our internal program initiatives, external and local partners, organizations and educational institutions to plan and organize annual resource and career fairs.\nGuides participants through assessments and create an individualized career plan.\nAssists with scheduling workshop attendance, enrollment into programs within Pratt Library’s or with external partners education training institutions and facilitate in person training’s monthly to enhance job readiness and employability.\nAssists with developing resumes, and cover letters, identify opportunities for employment and assist with application and interview process.\nInputs, connects, refers, and maintains staffing agencies, recruiters, and business partners information to match the Pratt Library’s Employer Partnership Alliance intake criteria requirements.\nCreates and distribute the Job and Career Center's internal and external communications pertaining to community resources, job fairs, and all Job and Career Center internal programs.\nAssists library customers using the public computers with both career and other requested assistance including making copies, printing, using general library resources, and other similar areas.\nWorks at public service desks assisting customers as needed in the Central Library with job and career as well as other general library questions.\nMinimum Qualifications:\nBachelor's Degree from an accredited college or university.\nTwo years of experience in workforce development, education, or project management.\nSuccessful completion of the Library Associate Training Institute (LATI) within two years of hire.\nAbility to travel throughout Baltimore region with personal transportation.\nPhysical Requirements: Physical exertion such as standing; or recurring activities such as bending, crouching, reaching; pushing loaded book trucks; or recurring lifting of moderately heavy items such as boxes of books or journals.\nPreferred Qualifications:\nExperience with Microsoft Office, Google Workspace, and video teleconferencing software (such as MS Teams or Zoom).\nExperience with community outreach or community development. \nExperience with workforce and educational community-based organizations and agencies.\nExperience with relevant Baltimore area organizations and agencies.\nFluency in Spanish, Arabic, Chinese, French, Korean, or other foreign languages.\nMulticultural experience.\nPublic library experience.\nRequired Knowledge, Skills and Abilities:\nResearch skills utilizing public library-type tools.\nAbility to work under pressure and to set priorities.\nAbility to work with others in a cooperative manner within a team environment and with individuals who possess varying degrees of technological aptitude.\nEffective communication, interpersonal, organizational, analytical, and problem-solving skills.\nExcellent customer service skills with a commitment to equitable customer service.\nCommitment to continuing professional development and participation in professional activities.\nRelationship-Building: Strong interpersonal and communications skills and ability to form trust-based relationships with learned and other stakeholders.\nContent Expertise: Strong knowledge of professional skills such as resume and cover letter writing, interviewing, communicating professionally, including interest and experience with career coaching, tutoring, education, counseling, youth development, nonprofits, or other mission work. Maintains supportive technology for Career Online High School students (e.g. Chromebooks and hotspots) and ensures student compliance with Technology User Agreement\nDeep Empathy: Outstanding ability to understand and empathize with others, including people with diverse backgrounds and interests, and a commitment to improving the lives of underserved Americans.\nOperational Excellence: Exceptional operational and organizational skills, and ability to manage your own schedule and balance multiple demands with demonstrated success working in fast-paced environments and solving problems creatively.\nLifelong learning: Commitment to lifelong learning and ongoing personal professional development.\nEntrepreneurial Drive: Able to self-motive, self-regulate, and make autonomous decisions. Able to comprehend purpose, and driven to carry out directives with emotional and relational intelligence.\nPosition of Trust: Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.\nPlease Attach Your Resume To Be Considered.\nTHE ENOCH PRATT FREE LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER","description_format":"text","description_chars":7364,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Korean","level":"Advanced (C1)","optional":true},{"language":"Chinese","level":"Advanced (C1)","optional":true},{"language":"French","level":"Advanced (C1)","optional":true},{"language":"Spanish","level":"Advanced (C1)","optional":true},{"language":"Arabic","level":"Advanced (C1)","optional":true}]},"benefits":["Equity","Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T21:46:51Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.79,"p_room":0.9,"age_days":12,"expected_fill_days":20,"reasons":["conf:3","win:mid","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":61459,"is_top_pay":true},"html_url":"https://alion.io/job/prattlibrary-program-success-coordinator-and-career-coach","json_url":"https://alion.io/job/prattlibrary-program-success-coordinator-and-career-coach.json","meta":{"generated_at":"2026-10-21T07:56:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1806041},"rest":"https://alion.io/mcp/rest/get_company?id=1806041"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprattlibrary-program-success-coordinator-and-career-coach"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprattlibrary-program-success-coordinator-and-career-coach"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprattlibrary-program-success-coordinator-and-career-coach"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prattlibrary-program-success-coordinator-and-career-coach\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprattlibrary-program-success-coordinator-and-career-coach"}]}