{"id":4203410,"url":"https://alion.io/job/praxis-packaging-solutions-client-services-manager-customer-service-manager","title":"Client Services Manager / Customer Service Manager","company":{"id":4423044,"name":"Praxis Packaging Solutions","domain":"praxispackaging.com","url":"https://alion.io/company/praxispackaging","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Randolph, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GMP","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-12T22:59:14Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T18:09:32Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nPraxis Packaging is growing its New Jersey location!!! We are seeking an experienced Client Services Manager to join our Team at our Production Facility in Randolph, NJ. This is a high visibility role that is critical to our success! The Client Services Manager will lead and develop our Client Services Team. This is a “working manager” role that will oversee 2-3 employees and must balance leadership responsibilities with direct ownership of key customer accounts. Keys to this role will be strong leadership skills, outstanding customer service/relationship abilities, strong project management/organization/prioritization skills and a solid background in the pharmaceutical industry.\nSalaried role with a targeted annual pay of $100,000 - $130,000.\nBenefits include medical, dental, vision, 401k match, paid Vac/Holidays, life insurance, etc. \nGrowing company with excellent opportunity to make an impact!\nResponsibilities\nEssential Functions and Responsibilities:\nLead the Customer Service Team to ensure customer satisfaction. \nAct as internal and external liaison for customers in support of sales and operational activities. \nEnsures all aspects of customer requirements are communicated clearly and timely to other groups to ensure prioritization and completion of customer orders.\nDirectly supervise 2-3 Account Manager/Customer Service professionals.\nMaintain constant communication with customer base through phone, e-mail, and personal visits.\nReview sales invoices for completion and collection, work with Finance to ensure proper billing and payments.\nEnsure continuous training for the Account Management team throughout customer base. \nDevelop standards to assist with training on customer accounts.\nDevelops and/or modifies internal policies to maximize service levels to customers as needed.\nReviews daily workload against scheduling priorities. \nEnsure the timely receipt of orders and entry into the computer system.\nHandle all customer calls; respond professionally to inquiries and special requests from customers.\nReview individual quote/Purchase Order per the customer’s pricing structure. As needed, participate as a member of the quote team.\nWork closely with Master Scheduler and Operations to ensure schedule and job completion meets customer needs.\nMonitor inventory and purchasing as needed on all Praxis supplied materials and all customer supplied inventories, establishing customer specific requirements.\nMeet with customers on new projects, changes to current procedures, and schedule prioritizing.\nComplete purchase order requests for materials needed for customer Purchase Orders.\nQualifications\nEducation, Skills & Experience Required :\nBachelor’s Degree or equivalent combination.\n3-5 years of similar experience in a leadership role in the pharmaceutical or related industry.\n3-5 years’ experience as a supervisor with direct reports.\nExcellent customer service skills.\nProficiency with MS Office programs: Word, Excel, and Outlook, required.\nWorking knowledge of Enterprise Resource Planning (ERP) related software, preferred\nAbout Praxis Packaging:\nPraxis Packaging-NJ is located in Randolph, NJ and is a founding innovator of single-use tubes. We have been producing tubes since 1955 (a.k.a. Unette). This site continues focusing on flexible packaging and increasing its production capabilities. Flexible packaging is a hot marketing trend because of its acceptance by consumers as being convenient and friendly to the environment.\nPraxis Packaging Solutions was established in 1989 and is headquartered in Grand Rapids, MI, Praxis Packaging Solutions specializes in primary and secondary contract packaging services for the OTC and Rx pharmaceutical, medical device, animal health and health and beauty markets. Praxis is FDA, DEA, and cGMP certified and compliant with production facilities located in Grand Rapids, MI, Lakeland, FL, and Randolph, NJ. Praxis Packaging is part of BPOC, a Chicago-based private equity firm that invests exclusively in healthcare companies and is one of the nation's most experienced investors in the industry.\nOur company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.\nPay Range\nUSD $100,000.00 - USD $130,000.00 /Yr.","description_format":"text","description_chars":4342,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":2,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Packaging & Labeling","Contract Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-12T22:59:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:5","win:early"],"computed_at":"2026-11-13T23:35:50Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/praxis-packaging-solutions-client-services-manager-customer-service-manager","json_url":"https://alion.io/job/praxis-packaging-solutions-client-services-manager-customer-service-manager.json","meta":{"generated_at":"2026-11-13T23:35:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":47070,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423044},"rest":"https://alion.io/mcp/rest/get_company?id=4423044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpraxis-packaging-solutions-client-services-manager-customer-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpraxis-packaging-solutions-client-services-manager-customer-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpraxis-packaging-solutions-client-services-manager-customer-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/praxis-packaging-solutions-client-services-manager-customer-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpraxis-packaging-solutions-client-services-manager-customer-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4203410}},{"tool":"search_jobs","arguments":{"company":"praxispackaging.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4203410},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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